I switched to them due to their support for wildlife and momentarily moved away lured by a shiny new phone. Huge mistake ànd ended up dealing with one of the larger impersonal corporations with appal... Ver más
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Consulta las opiniones de los clientes
Ecotalk’s SIM-only plans currently allow you to lock-in the price and if the advertised price goes up, you won’t pay the extra money!!!! Yes, it can take about 30 minutes to get through to someone,... Ver más
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I am a new customer who is just transferring over my mobile service to Ecotalk. Not being very techy about phones and SIM cards I had several struggles with swapping the sim, opening the slot and und... Ver más
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I switched to Ecotalk earlier this year. Whilst it hasn't been issue free I rate organisations on how they respond when there are issues not when everything is hunky dory. On every occasion I have ne... Ver más
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Información sobre la empresa
- Operador de telefonía móvil
- también en la categoría
- Proveedor de servicios de telecomunicaciones
Escrito por la empresa
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Información de contacto
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Reino Unido
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Excelente
1 mil opiniones
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Great customer service
Ecotalk are consistently able to listen to and address any concerns I have.
22 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Lucy,
Thank you for your kind words!
We're pleased to know that you've had positive experiences with our team and that we've been able to provide the support you need.
Thanks for being with us!
Friendly and efficient service thank…
Friendly and efficient service thank you. My phone call was answered promptly and my request to purchase additional data and upgrade my plan was dealt with swiftly. Within a minute or two everything was complete. Very happy :)
22 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Delyth,
Thank you for taking the time to leave such positive feedback!
We're delighted to hear that your enquiry was handled quickly and that everything was resolved to your satisfaction. We truly appreciate your support and look forward to assisting you again in the future.
Thanks for being with us!
I recently joined ecotalk service is…
I recently joined ecotalk service is amazing friendly and easy to use I would highly recommend this provider to anyone looking for amazing service 😀
17 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for your fantastic review and recommendation. We're delighted to hear you've found joining ecotalk easy and that you've received such friendly service from the team.
Providing excellent customer support and a reliable service while helping to fund nature restoration is what we're all about, so it's wonderful to know we're delivering on that for you.
Thank you for choosing Ecotalk and for supporting our mission!
Super helpful, love the concept!
Service itself is excellent and fairly priced.
When I've needed to call up to block a SIM card from a lost phone they answered very quickly and were friendly and efficient.
It's a bit less automated than some of the more established brands in terms of what you can do on the website, but honestly that's not a bad thing given it's really easy to talk to them directly.
It's cool that the profits from the money I'm spending on a utility will go to a nature charity rather than bonuses for executives.
19 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for such a thoughtful review. We're delighted to hear you've been happy with both the service and support you've received, especially when you needed help blocking your SIM.
We're pleased that being able to speak directly with our team has been a positive part of your experience. We're always working to improve our online account features while keeping that personal service at the heart of what we do.
Most importantly, thank you for recognising the impact of choosing Ecotalk. Every customer helps support nature restoration projects across the UK, and we're grateful to have you as part of that journey.
Company runs a tight ship makes…
Company runs a tight ship makes changing service provider very easy and any customers service enquiries online are dealt with by actual humans not chat bots which is rare and far more personal. Will be using for the foreseeable future as the pricing is competitive my previous contract was for the same price but more data but I've never come close to using 100gb in a month
18 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for taking the time to leave such a detailed review. We're delighted to hear that switching to Ecotalk was straightforward and that our team was able to provide the personal support you were looking for.
We believe great customer service should be just that – human – so it's wonderful to know that made a difference to your experience. It's also great to hear that our competitive pricing is working well for you.
Thank you for choosing Ecotalk and for supporting nature restoration through your mobile service!
So far so great!
So far so great! I made a mistake ordering an eSIM for my aging Fairphone, and it wasn't e SIM ready - a simple email and a quick reply from Emily saying a physical SIM was in the post for next day delivery.
I love that there are no frills, no phone deals pushing new phones. I can't comment yet on coverage etc., but I'm happy that profits are going to fund nature recovery.
18 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for your lovely review. We're so pleased Emily was able to quickly sort out the SIM issue and get a physical SIM on its way to you.
It's great to hear that our straightforward approach and focus on keeping phones in use for longer resonates with you. We're proud to offer a service that puts people and the planet first, and we're delighted you've chosen to be part of that.
We hope you continue to enjoy the service, and thank you for helping fund nature recovery through Ecotalk!
Proud to be an Ecotalk customer
I am so happy with Ecotalk. My mobile service has never been better, no issues, no sudden price rises, no intrusive pushes for upgrades, just a good, solid service in an area with previously terrible coverage. Also, I absolutely loved seeing an update from Chris Packham on Instagram showing their customers the good work being done with any profits made. Proud to be a part of this.
19 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you so much for your wonderful review.
We're delighted to hear that you've seen such an improvement in your mobile service and coverage since joining Ecotalk. It's especially rewarding to know that you value our commitment to fair pricing and a straightforward, reliable service.
We're also pleased that you enjoyed seeing the updates on how Ecotalk's profits help support environmental projects. Creating positive change through our customers' support is at the heart of what we do, so it's fantastic to hear that this resonates with you.
Thank you for being part of the Ecotalk community. Your support means a great deal to us.
Well-done Ecotalk
I switched to Ecotalk a few months ago. It was an easy change and I have not had any problems at all.
19 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for your kind review.
We're pleased to hear that switching to Ecotalk was easy and that you've enjoyed a trouble-free experience since joining us. Providing reliable service and a smooth customer journey are both very important to us, so it's wonderful to receive feedback like yours.
Thanks for being part of Ecotalk and for your support!
Respuesta de Ecotalk
Thank you for your review!
We're delighted to hear that you found the switch to Ecotalk helpful and straightforward. Making it easy for customers to join us is something we work hard to achieve, so it's great to know your experience reflected that.
Thank you for choosing Ecotalk and for taking the time to share your feedback.
An excellent extension of Ecotricity.
Had a problem first because I did not understand the dates for getting it up and running. The letter implied I had not sent my PAC code when I knew I had.
However, I liked the idea of Chris Packham answering and telling us he was busy, but someone would answer soon. Cheered me up.
Soon got sorted and now definitely 5 star.
17 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for taking the time to leave a review.
We're sorry for the confusion during the setup process and appreciate your patience while we got everything sorted. Feedback like yours helps us improve our communications and make the switch as smooth as possible for future customers.
We're delighted to hear you're now up and running and enjoying the service. And we'll be sure to pass on your kind words about Chris Packham's voicemail message – we're glad it brought a smile during the process!
Thanks again for choosing Ecotalk and for your 5-star review!
Ups and Downs!
Edited to add that I cannot believe the response and refusal to take any accountability for poor communication. The eSIM issue is not made clear on any website communication. Having such limited time periods to contact the company is ridiculous, especially when you can't access usage of the phone and can only email when using public WiFi. This feels very middle/upper class coded "green" sustainability.
For me this was an incredibly easy decision to change provider but incredibly difficult in practice. Unfortunately, I live in connectivity poverty where I can't afford home broadband. I also lives alone. This meant that when it took 6 days to port me over, as I wanted to keep the number I've had for over 20 years, I suffered a lot of consequences with no ability to use my phone. During that time I was unable to attend a UC phone appt and my grandad died and I couldn't speak to my family. Obviously, I loitered around using public WiFi but I couldn't phone anyone/receive calls as my number was in the ether. I am also happy to see no AI chatbots but the idea that you can only contact the company Mon to Fri, 8.30 to 5, doesn't work in a connected society that relies on phone networks. I also didn't find the people I emailed paticularly helpful or cognisant of how dire my situation was. Very generic, copy and paste responses. I have changed network 3 times prior to this, always porting my number, and it was never this difficult.
But absolutely 4 stars for the network now I'm on it. I love that I'm funding nature and not genocide/war/pure profit motive. The reception is amazing, noticeably better than Vodafone.
31 de mayo de 2026
Respuesta de Ecotalk
Thank you for your review and for your positive comments about our network coverage and environmental mission.
We're pleased to hear that, now your service is up and running, you're enjoying the network and finding the reception better than your previous provider.
We would, however, like to clarify that the delay was not caused by the number transfer process itself. Your number transferred in line with the standard process, however the ordered SIM type was incompatible with your device. Once we were made aware of the problem, we arranged for a replacement SIM to be sent by special delivery as quickly as possible.
We completely understand that being unable to make or receive calls was frustrating and appreciate that this happened during a particularly difficult time for you. While we're sorry for the inconvenience caused, we're glad that the issue was ultimately resolved and that you're now enjoying the service.
Thank you for choosing Ecotalk.
Super easy to set up
Super easy to set up. Easiest I've ever had. Transferred from EE straight away no problem. Didn't even have to talk to anyone. Insanely good rates as well.
30 de mayo de 2026
Respuesta de Ecotalk
Hi Max, thank you for taking the time to share your experience! We’re really pleased to hear that the setup and transfer from your previous provider was quick and straightforward, and that you’re happy with the service and pricing. Welcome to Ecotalk!😊🍃
Easy to switch
Easy to switch, rate is good, nice to be contributing to UK wildlife conservation and rewilding with an essential bill.
28 de mayo de 2026
Respuesta de Ecotalk
Hi Kay,
Thank you for your lovely review!
We're delighted to hear that switching to Ecotalk was easy and that you're happy with both the price and the service.
It's wonderful to know that you value the opportunity to support UK wildlife conservation and rewilding through an everyday essential bill. That's exactly what we're all about!
Thank you for choosing Ecotalk and for supporting nature with us.
Kind regards,
The Ecotalk Team
Couldn’t recommend more !
Really easy to understand instructions on how to change providers. Great signal, great price AND great for the environment. What’s not to love ?
27 de mayo de 2026
Respuesta de Ecotalk
Hi Ruby,
Thank you for your wonderful review!
We're so pleased to hear that you found the switching instructions easy to follow and that you're enjoying the great signal and value that Ecotalk provides.
And we couldn't agree more – knowing that your mobile service is also helping to support wildlife and environmental projects makes it even better!
Thank you for choosing Ecotalk and for taking the time to share your experience.
Kind regards,
The Ecotalk Team
Really straight forward
Really straight forward. I was with EE before so no change really, just swapped the SIM and the number reverted pretty quickly to my number. Bit cheaper too!
27 de mayo de 2026
Respuesta de Ecotalk
Hi Philippa,
Thank you for your review!
We're delighted to hear that your switch to Ecotalk was straightforward and that your number transfer completed quickly. It's great to know you're enjoying the same reliable coverage while saving a bit of money too!
Thank you for choosing Ecotalk and for supporting our mission to help protect wildlife and nature.
Kind regards,
The Ecotalk Team
I wanted to be more intentional with my money...
I wanted to be more intentional with where I spend money, including on bills, and Ecotalk's investment in nature and rewilding exactly aligned with that. Since moving across (which was very easy, and made easy to keep my number), I've had no problems - signal is strong most places, and reasonable roaming fees when travelling abroad. I also like that the price is static, so you always know what you're getting. I haven't had to call customer service, but from what I've heard, you get through to a person, which is fantastic. Would certainly recommend.
12 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Niamh,
Thank you so much for your thoughtful and detailed review.
We're delighted to hear that Ecotalk aligns with your values and your desire to be more intentional about where your money goes. Supporting nature restoration and rewilding projects is at the heart of what we do, so it's wonderful to know this was an important factor in your decision to join us.
It's also great to hear that your switch was smooth, that keeping your number was straightforward, and that you've been happy with the coverage, roaming options, and transparent pricing. We believe customers should always know exactly what they're paying for, without any surprises.
While we're pleased that you haven't needed to contact our customer service team, we're equally grateful for your kind comments about our approach. We pride ourselves on offering genuine, person-to-person support whenever our customers need us.
Thank you again for your recommendation and for choosing Ecotalk. Your support helps us continue funding vital conservation projects, and we're thrilled to have you with us.
Kind regards,
The Ecotalk Team
Respuesta de Ecotalk
Thank you for taking the time to leave a review.
We're pleased to hear that you found the transfer process fairly easy. We work hard to make switching to Ecotalk as simple and straightforward as possible, so it's great to know your experience reflected that.
If there's anything we can do to make your experience even better, please don't hesitate to get in touch with our customer support team.
Not been with Ecotalk long enough to…
Not been with Ecotalk long enough to make a meaningful judgement yet.
26 de mayo de 2026
Respuesta de Ecotalk
Hi,
Thank you for taking the time to leave a review.
We completely understand that it can take some time to get a full feel for a new mobile service provider, and we appreciate you giving Ecotalk a try.
We hope that as you continue using our service, you'll enjoy the coverage, value, and customer support we strive to provide. If you have any questions or need any assistance along the way, our team will be happy to help.
Thank you for choosing Ecotalk and for supporting our mission to fund wildlife conservation projects. We hope to exceed your expectations in the months ahead.
Kind regards,
The Ecotalk Team
Fantastic highly recommended
1 de junio de 2026
Respuesta de Ecotalk
Thank you for your fantastic review and recommendation!
We're delighted to hear that you've had such a positive experience with Ecotalk. Your support means a great deal to us, and we're grateful that you've taken the time to share your feedback.
The help team are excellent
The help team are excellent. I had problems getting my eSIM to work, but I was able to get through to the support team easily, they were very patient and knowledgeable and finally we managed to rectify the problem. Compared to other companies the service is outstanding- and much less than I was previously paying. All the profits go to wildlife projects so I’m very happy all round.
11 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that our support team was able to help resolve the issues you experienced with your eSIM. While we're sorry there were some initial difficulties getting started, it's fantastic to know that you found our team easy to reach, patient, and knowledgeable throughout the process.
Providing excellent customer service is incredibly important to us, so it's especially rewarding to hear that your experience has stood out compared to other providers. We're also pleased that you're benefiting from lower costs while enjoying the service.
Most importantly, thank you for supporting our mission. Every customer helps us fund vital wildlife conservation projects, and we're thrilled that you're happy knowing your money is making a positive difference for nature.
Thank you again for your support and for taking the time to share your experience. We're delighted to have you with us.
Kind regards,
The Ecotalk Team
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