Horrendous service. Sent me wrong si,e and have bei g going back and forwardfor weeks in circles. Have sent proof of wrong size multiple times but obviously ai generated responses. Also times emails a... Ver más
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Consulta las opiniones de los clientes
Hi there, I’ve received the item and it appears to be 5cm, not the 10cm advertised. I only realised this after placing it on the bed. It has also flattened almost immediately, which is extrem... Ver más
La empresa ha respondido
while timing was slow in delivery, the product has been a treasure, a far more comfortable sleep. After the Eco Topper i went on to buy pillows as well, also comfortable. very happy with purchase,... Ver más
La empresa ha respondido
Further to Ecotoppers second reply to my second review, I contacted them as requested where they stated they would send new toppers to me immediately. I said I did not want new toppers as have purchas... Ver más
La empresa ha respondido
1,7
Muy malo
103 opiniones
Ha contestado el 65% de las opiniones negativas
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Tried to return the bamboo mattress…
Tried to return the bamboo mattress topper and they have given me the wrong address.i just want my refund.
1 de abril de 2026
Opinión espontánea
Horrendous service
Horrendous service. Sent me wrong si,e and have bei g going back and forwardfor weeks in circles. Have sent proof of wrong size multiple times but obviously ai generated responses. Also times emails are received is a Sunday or midnight. Definitely not an Australian company. Escalated to fair trading.
19 de abril de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds incredibly frustrating to receive the wrong size, send proof multiple times, get caught in weeks of circular back-and-forth with what feel like AI-generated responses, notice emails arriving at odd hours like Sunday or midnight, and have no real resolution or clarity about whether you're actually dealing with a genuine Australian business.
I am deeply sorry for sending you the wrong size, for the weeks of circular communication that's gone nowhere, for responses that haven't addressed your proof, and for the lack of genuine human engagement when you needed real help. You deserved straightforward action from the start.
We need to resolve this immediately. Could you please email our support team with your name, order number, and the proof you've already sent?
This is our highest priority.
Respuesta de Ecotoppers
Thank you so much for the kind words—we're thrilled you're impressed with the service, quality, and fast delivery. Customers like you make what we do worthwhile, and we truly appreciate your recommendation.
Enjoy your products!
Return addtess
Update
Thanks got your prompt response below asking me to contact you once again. Please send the best email to reach you. the support email bounced
Thanks
When the items arrived, the outer fabric appeared to be polyester rather than the advertised bamboo. On top of that, they were shipped straight from China, even though the company’s website claimed they dispatch products from a Sydney warehouse.
I attempted to resolve the matter directly:
I contacted the company multiple times via email and phone to request a return under their advertised ‘90‑day return policy’.
After repeated attempts, I eventually received a return address. However, when I arranged the return through Australia Post, I was informed that the supplied address was invalid.
This has caused unnecessary cost, inconvenience, and delay. I believe this company has engaged in misleading advertising regarding both product description and business location, and is obstructing the return process covered under their own policy.
I have contacted Fair Trading to investigate the business for potential breaches under the Australian Consumer Law, and assist in ensuring a full refund is provided.
31 de marzo de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds incredibly frustrating to receive items that don't match the advertised material, discover they shipped from China rather than Sydney as claimed, struggle through multiple contact attempts, receive an invalid return address, and then face additional costs trying to resolve it all.
I am deeply sorry for the misleading product descriptions, the discrepancy between our stated warehouse location and actual shipping origin, the difficulty in reaching us, and most importantly, the invalid return address that prevented you from using our 90-day return policy. These failures have compounded your frustration and cost you time and money.
We need to make this right immediately. Could you please email our support team with your name and order number?
We will prioritize your case as a matter of urgency.
TOTAL SCAM!!!!
Further to Ecotoppers second reply to my second review, I contacted them as requested where they stated they would send new toppers to me immediately. I said I did not want new toppers as have purchased two from Myer, however I did want return for a full refund as they state on the website. And again - NO reply. Do not use!!!!
23 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
I can hear the frustration in your message, and I understand why—you reached out as we asked you to, clearly stated you wanted a refund rather than replacement toppers, and then heard nothing back from us again. That's a complete breakdown in communication on our part.
I am deeply sorry for the repeated failure to respond to your request and for not honoring the refund commitment we make on our website. You've given us multiple chances to get this right, and we've let you down each time. This isn't acceptable.
We need to process your refund immediately. Please email our support team with your name and order number, and we will prioritize this as our highest concern.
Thank you for your patience through this frustrating experience.
Arrived fairly quickly and absolutely…
Arrived fairly quickly and absolutely worth it. Provides us both with a very comfortable sleep. Thinking of getting another one for the spare bed :-)
9 de marzo de 2026
Opinión espontánea
Respuesta de Ecotoppers
Thank you so much for your wonderful feedback!
We're absolutely thrilled to hear that your order arrived quickly and that you're both enjoying such a comfortable sleep. It's fantastic to know you're so happy with it that you're considering getting another one for the spare bed!
Our goal is to provide products that make a real difference to your rest, so your review is a huge encouragement to our entire team.
Thank you again for taking the time to share your experience with us.
I purchased 2 “bamboo 5cm mattress…
I purchased 2 “bamboo 5cm mattress toppers”. What arrived was nothing like the images in the Eccotoppers marketing material.
I have emailed them 3 times from late February 2026 without a response.
Wish I had of read the Trustpilot reviews before making a purchase!
Avoid This business.
12 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds incredibly disappointing to receive mattress toppers that are nothing like what was shown in the marketing materials, especially after trying multiple times to get in touch without any response.
I am so very sorry for the poor quality of what you received and for the complete lack of communication from our team since late February. Our intention is for every customer to receive exactly what they see advertised and to have responsive support, and it's clear we have failed you on both counts.
We need to understand what went wrong with your order and why your emails were ignored. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved for you as a matter of absolute urgency.
DO NOT RECOMMEND
DO NOT RECOMMEND. I bought a number of products from Eco Toppers. Wish I’d read the reviews first. The mattress topper was poor quality, definitely not the plush bamboo topper advertised. The high quality bamboo sheets I ordered arrived from Linenova - a brand which distributes low cost bamboo sheets available on many other platforms for less than half the price of Eco Toppers. When I asked eco toppers to clarify and rectify my concern I was ignored. Do yourself a favour, buy from a different supplier.
9 de marzo de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds incredibly frustrating and misleading to receive products that are not only poor quality but are also from a different, cheaper brand than what was advertised, and then to be ignored when you tried to get answers.
I am so very sorry for the deep disappointment with your order and for the complete lack of communication from our team. Our intention is to be transparent and to deliver the exact high-quality products our customers order, and it is clear we have failed you on all counts.
We need to understand what went wrong with your order and why you were ignored. Could you please email our support team with your name and order number so we can investigate this failure?
We will be on the lookout for your email to get this resolved for you.
Refund
Hi there,
I’ve received the item and it appears to be 5cm, not the 10cm advertised. I only realised this after placing it on the bed. It has also flattened almost immediately, which is extremely disappointing.
The product description claims it will give the mattress a “new feel”, but this has not been the case.
Given the incorrect sizing and poor performance, I’m requesting a refund.
Thank you.
9 de marzo de 2026
Opinión espontánea
Respuesta de Ecotoppers
Hi, thank you for taking the time to leave this feedback.
Receiving something that doesn't match what was advertised — especially when the sizing is out by that much — is genuinely frustrating, and I completely understand your disappointment. The flattening you've described on top of that makes it even more understandable.
We'd really like to look into this properly for you. Could you please reach out to our support team directly so we can get the full picture and work toward a resolution? They'll be able to assist you promptly.
Thank you again for your patience.
I would choose -5 is if it was there ! Its scam !!
I would choose -5 is if it was there.
I regret buying from this Ecotoppers I realised it is a scam
I have submitted a complaint with NSW Fair Trading and also with Paypal.
Please issue my full refund soon. You have sent a useless used topper wrong size and other product has not been sent at all. Also it was sent late.
I do not feel like returning your used product and waste my time.
I tried to call you several times on your listed phone +61 401 467 099 - no answer.
5 de marzo de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds like this has been a completely unacceptable and frustrating experience for you, from the late delivery and missing item to receiving a used, wrong-sized topper.
I am so very sorry for the multiple, serious failures with your order and for the fact that you have been unable to reach us by phone. Our intention is to provide new, high-quality products that match what was ordered, and it is clear we have failed you on every possible level.
We understand you have already opened cases with NSW Fair Trading and PayPal, and we will cooperate fully with their processes. To help us align with their investigation and resolve this, could you please email our support team with your name and order number?
We will be on high alert for your email to address this immediately.
while timing was slow in delivery
while timing was slow in delivery, the product has been a treasure, a far more comfortable sleep. After the Eco Topper i went on to buy pillows as well, also comfortable. very happy with purchase, thank you.
I did have one unfortunate issue but Ecotoppers were able to work with me and communication was easy, the problem rectified, would I recommend? Yes, I would
BP
1 de enero de 2026
Opinión espontánea
Respuesta de Ecotoppers
Thank you so much for sharing your detailed and honest feedback, BP.
We're very sorry to hear that the initial delivery was slow, but we are absolutely delighted that the Eco Topper has been a treasure for you and is providing a far more comfortable sleep. It's also fantastic to know that you were happy enough to come back for our pillows and that you're finding them comfortable as well.
Most importantly, we're glad we were able to work with you to rectify the issue you had and that you found the communication easy. Our goal is to always make things right for our customers, so your recommendation means a great deal to our entire team.
Thank you again for your purchase and for taking the time to share your experience.
I paid express shipping for a mattress…
I paid express shipping for a mattress topper order, it took 2 weeks to receive my order. I emailed to follow up and where my order was? I did receive a quick and genuine response informing me they would check abc get back to me,
I never received another response until I once again reached out, I then did receive an email telling me it was at post office ready to collect.
I would rate the cutover service as quite poor and don’t expect a quick delivery,
Probably will not purchase from there again
21 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds incredibly frustrating to pay for express shipping and still have to wait two weeks for your order, especially when you had to follow up multiple times to get an update.
I am so very sorry for the significant delay and for our failure to get back to you as promised after your first email. Our intention is for our express shipping to be fast and reliable, and for our communication to be proactive, and it is clear we failed you on both counts.
We need to understand why your express order was so delayed and why our communication broke down. To help us investigate this failure, could you please email our support team with your name and order number? This will allow us to review your case and see what went wrong.
We will be on the lookout for your email to address this.
Big BIG scam
Big BIG scam, turned up within 10 days, is meant to be plush 10cm thick bamboo topper but is maybe 1/2cm thick, made very cheap, stitching is all over the place, not one bit of bamboo material used what so ever, if your like me and buy Willy nilly and look at proper reviews after buying, contact your bank they will give your money back the company can’t be contacted, iv been paid back already thanks to my bank and I’ll use the topper for a dog mat, they also have several other on line companies like Adorearth exactly the same pic, reviews everything, be careful, read reviews from other sources and not on there website as they make fake reviews
20 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds like this has been a deeply frustrating and misleading experience, receiving a product that was nothing like what was advertised in terms of material, thickness, or quality.
I am so very sorry for the extreme disappointment with the topper and for the impression that we have been anything less than transparent. Our intention is for every customer to receive a high-quality product that matches its description, and it is clear we have completely failed to deliver on that for you.
We need to understand what went wrong with the product you received and address the serious quality issues you've raised. To help us investigate this failure, could you please email our support team with your name and order number? This will allow us to locate your purchase and look into this for you.
We will be on the lookout for your email to address your concerns.
Avoid this company like the plague
Avoid this company like the plague! Product claims are completely misleading as no mention is made anywhere about polyester. They infer bamboo throughout which is simply not true. In written communication to me they confirmed this fact. Terrible almost nonexistant communication. Phone is never answered and support email is not supported as it does not exist. 3-5 business days delivery is simply untrue as is the claim of a Sydney based warehouse. I cancelled my order the day after ordering yet on day 3 they claimed it had already been despatched. I received it over 2 weeks later. They emailed me with profuse apologies asking me to send it back at MY cost. This is illegal as merchants pay for refund returns when product does not meet expectations. It would have cost me $55!! Aust Post scanned the label and it came from China with no Aust Post involvement yet they display Aust Post logo to once again infer rather than state the truth. Consumer Affairs Vic., ACCC/Scamwatch are investigating them. I even offered to return goods to the "Sydney Warehouse". Then absolute silence and no refund.
Avoid the false product claims, bad communication and hiding.
Just don't buy from Eco Toppers. They are a nightmare!
19 de enero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds like this has been a deeply frustrating and misleading experience from start to finish, involving product misrepresentation, shipping delays, and a complete breakdown in communication.
I am so very sorry for the immense frustration and for the multiple failures you have experienced with your order and our service. Our intention is to be transparent about our products, provide reliable shipping, and offer accessible support, and it is abundantly clear we have failed you on every single count.
We need to urgently investigate the serious issues you have raised, from the product composition and shipping practices to the unacceptable communication failures. To help us locate your case and address this immediately, could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved for you as a matter of absolute priority.
Don't hold your breath.
I ordered my topper over 20 days ago and have still not received it. It has sat in WA “in our care” for a week now and still being told I will receive it soon.
19 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds incredibly frustrating to be waiting for over 20 days for your order, especially when the tracking information shows it has been sitting in one place for a week.
I am so very sorry for this long delay and for the lack of clear information about when you will receive your topper. Our intention is for every customer to receive their purchase promptly, and it is clear we have failed to provide that for you.
We need to urgently investigate the status of your delivery with our shipping partners to find out why it has stalled. To help us do this, could you please email our support team with your name and order number?
We will be on the lookout for your email to get this sorted for you as a priority.
Wow! This product has honestly changed my life
Wow! This product has honestly changed my life. Sleep quality is up and the morning stiffness just vanishes. I used to ache every morning, especially after a long day, but not anymore! It's like having a personal massage therapist every night
16 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
Thank you so much for sharing such incredible feedback!
Wow! To hear that our product has honestly changed your life is the most amazing compliment we could ever receive. We are absolutely thrilled that it's helping you get better quality sleep and that the morning stiffness and aches have vanished.
Your experience is exactly what we hope to achieve for our customers. Knowing it feels like having a personal massage therapist every night truly makes our day.
Thank you again for your wonderful review.
Following up from Ecotoppers reply on…
Following up from Ecotoppers reply on 29/01 to my review. They asked for me to contact them with order no etc, which I did immediately as yet no response. DO NOT USE THIS COMPANY. Total fraudsters!!!
29 de enero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It is completely unacceptable that you took the time to contact us after our public reply, only to be met with silence once again.
I am so very sorry that we failed to follow through and resolve your issue after you reached out as requested. A public response is meaningless without genuine and immediate action to back it up, and it is clear we have broken that promise and your trust, which is deeply concerning.
This is a serious failure on our part that needs to be rectified immediately. I have escalated this to our senior management. Please, could you email our support team one more time with your name and order number, and add "Urgent - Escalated by Manager" in the subject line?
I can assure you we will be on high alert for this specific email to get this resolved for you as a matter of absolute and immediate priority.
The service was prompt and on time and…
The service was prompt and on time and the product is as described. I didn’t want anything too thick as ihave a bad back and need a firm mattress. I also have bad hips which felt bruised by the firm mattress so this has given me a little bit of softness for my hips as I’m a side sleeper but has kept the firmness I need from my mattress for my back. For me, it’s exactly what I was looking for.
1 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
Thank you so much for sharing your detailed and thoughtful feedback!
We are so pleased to hear that the service was prompt and that the topper is providing the perfect balance you were looking for. It's wonderful to know that it's giving you that little bit of softness for your hips while maintaining the firmness you need for your back.
Your experience is exactly what we hope to provide for our customers, and your review is a great encouragement to our team.
Thank you again for taking the time to share your thoughts.
Terrible communication
Terrible communication, and rude Postage not as described.
9 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It sounds like you've had a very frustrating experience with both our communication and the shipping of your order.
I am so very sorry to hear that you found our service to be rude and that the postage was not as described. Our intention is to provide clear, respectful communication and reliable service for every customer, and it is clear we have failed to meet that standard for you.
We need to understand what went wrong with your order and, most importantly, review the communication you received. To help us investigate this, could you please email our support team with your name and order number?
We will be on the lookout for your email to address your concerns.
I received a reply for my previous…
I received a reply for my previous review
"Reply from Ecotoppers
7 days ago
We’re really sorry to hear how upsetting and frustrating this situation has been for you, especially after going through the effort and cost of returning your items. We apologise for the distress and disappointment this has caused and understand why you’d feel let down.
Our intention is always to ensure returns and refunds are processed correctly, and we would like the chance to review what has happened with your return and payment status. Our support team can check the return delivery, confirm processing progress, and help clarify the next steps toward resolving this.
Please contact us at (email address given)
with your name and order number so we can locate your details and investigate this promptly.
Thank you for bringing this to our attention — we’ll make sure it is carefully looked into."
And, I replied to the email address but there was silence again.. No reply, no refund. It seems the reply was only a publicity stunt. They never respond to emails and don't answer the phones.. This is a scam!!!
12 de febrero de 2026
Opinión espontánea
Respuesta de Ecotoppers
It is completely unacceptable that you received a public reply from us but were then met with silence when you tried to follow up via email.
I am so very sorry that we failed to continue the conversation and resolve your issue after you reached out. A public response is meaningless without genuine action to back it up, and it is clear we have broken that promise and your trust, which is deeply concerning.
We need to locate your case and understand why your follow-up email was not actioned. To help us investigate this serious failure and process the resolution you are owed, could you please email our support team again with your name and order number?
I can assure you we will be on high alert for your email to get this resolved for you as a matter of absolute urgency.
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