Elavon UK Opiniones 

Helpful representative in Customer Services (Matthew)

Advisor Thomas was polite, helpful and well-mannered. I was left feeling satisfied

Bradley Stanford was great, patient, helpful and clear on all on instructions.
I was able to successfully achieve my issue.

Ross was extremely helpful and resolved my query within minutes.

Simon Bird on customer service was brilliant

After an error on my part that locked my account, he battled his own computer issues, returning a call as promised, and then efficiently resolving the problem for both my vendors.

I got through very quickly and Ross was able to help right away. He understood and fixed the issue very quickly. Great service!

Thank you Daniel for your help. You were very quick to answer the call and fixed our issue right away. Thank you.

I was very impressed with the help and patience I recieved, during the set up of my new login. It was all done and set up, with reasonable ease. due to me being a novice with these things.

Easy, friendly, professional, straight forward and resolved.

Answered queries and talked through the solution and everything is fine and working ok

I had to make adjustments to my account but could not remember the email I had set it up under. A very helpful and knowledgeable assistant guided me through the process, letting me complete the process without feeling any time pressure. Thank you for your support today.

Stuart was very helpful and professional, he even tried to save us some money but we had already explored that avenue.
Excellent customer service

account changes handled efficiently with minimum of fuss and super quick

Quick response to set up problem

Great service - very friendly and good advice :)

Daniel was able to answer my query quickly and efficiently. Hopefully our issue will be resolved once we have set up on our side

Helpful and polite and answered all my question effeciently

Maybe my experience is not typical, but it was appalling from beginning to end. My credit card processing that used to be handled by Barclaycard alone, now required three companies - Takepayments, Elavon and Opayo.

The set up of my ecommerce was hideous in its complexity, user friendly it was not. Monitoring of transactions and fees while trading was equally challenging due to the number of websites, portals, passwords and user names one needed to maintain - it made something that used to be easy a time-consuming, spirit-sapping chore.

And don't get me started on leaving the company. I sold my business in June, and emailed them to give official notice expecting the 40 day notice to kick in then from that date at the end of June. I also included in that email a request to change the email on the account to my personal one, as I was passing the business email to the new owners. Of course, they ignored that email, the notice it contained and continued to write to the new owners at my old email address. Thankfully they were kind enough to forward these messages on.

I called Opayo early August to ask why I was still receiving bills for a service I hadn't used in over a month and they treated THAT PHONE CALL as me giving notice, meaning I had to pay until the end of September.

I exchanged many emails with them, and for the sake of my sanity I agreed to pay them £90 for the notice period and for the month of June.. (their bills are in arears).

I offered to make a payment by debit card over the phone, but ironically and quite ludicrously, this credit card processing company did not have the ability to do that. No. I had to (i) make payment by BACS transfer. (ii) Take a screenshot of the payment (iii) Send them a copy of said screenshot to a designated email address. This hardly suggests they place a high priority on customer convenience.

In spite of all this - ALL THIS - I got a text an hour ago from a debt recovery agency appointed by Opayo demanding I call them urgently. It seems Opayo had asked them to recover £60 - again incorrect as it turned out) I sent them a copy of my payment screenshot for £90 too, and they went away to prey upon some other poor soul who hadn't done anything wrong either.

I have now asked for a link to their official complaints procedure and informed them I am asking the PSI and Financial Ombudsman if I can register a complaint with them.

I'm glad others have had a better experience, but needless to say, on this showing I would not recommend this company to anyone.

If anyone from Opayo or Elavon would care to chime in, I would be happy to provide more detail.

Andem was very helpful and managed to resolve my login issues. Great support