It turns out my permissions changed when moving to the new MyOpayo system which is why I was unable to export or trigger refunds anymore. Andem was able to not only locate the issue but also solve i... Ver más
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Consulta las opiniones de los clientes
I needed to discuss Sage 50 Accounts integration and a change to Opayo credentials. Lorna Yates was outstanding and answered every question in detail, resolving all my queries on a single call. Simp... Ver más
Total scammers they say 0.16p just for transaction and you end up paying 3 different providers/partners 3 times more than what you would pay proper big companies.
La empresa ha respondido
Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Ver más
Información sobre la empresa
Escrito por la empresa
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Información de contacto
125 Old Broad St, EC2N 1AR, London, Reino Unido
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Excelente
7 mil opiniones
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Andem was fantastic and solved my…
Andem was fantastic and solved my problem efficiently. I would recommend Elavon to anyone.
19 de agosto de 2026
Problems following administrator death, eventually resolved by a good call centre agent
Following a bereavement amongst our charity trustees we could not log into our opayo portal. We tried for several month, but were unable to get through security & the system wanted to contact our account administrator by email or phone which was not possible as he was dead & so were his email & phone accounts. It wasn't helped by my lack of understanding of the different roles of opayo & cardnet. They both need better systems for dealing with bereavement. When I finally got through to the call centre & spoke to the right person he was great. Evalon Opayo need to establish a better system for dealing with bereavement. We cannot be the first people this has happened to.
14 de agosto de 2026
Really helpful and patient!
12 de agosto de 2026
Always excellent service from Elavon
Always excellent service from Elavon. Amir was skilled, patient, and helped me rapidly to a solution to my problem.
12 de agosto de 2026
Superb Agent - Debbie
I don't write reviews unless I'm genuinely impressed. Debbie at Elavon in Newcastle was a superb agent dealing with my merchant account application with genuine care and enthusiasm. The whole process was handled really well and efficiently and we're up running in a few days. Great to have a person to talk to unlike Stripe's and Co....
11 de agosto de 2026
Opinión espontánea
All sorted by Simon!
Got everything i needed sorted on a call with Simon this morning, really nice to have it all sorted in one go!
Hope to speak to you again :)
11 de agosto de 2026
Great service
Helpful, knowledgeable and friendly - and problem solved. Great service. Thank you
11 de agosto de 2026
Excellent customer service
11 de agosto de 2026
Very helpful and great customer service
10 de agosto de 2026
Solved my query very quickly
Solved my query very quickly. Didn't judge me with my lack to technical knowledge. Thankyou for sorting
10 de agosto de 2026
Simon was extremely helpful
Simon was extremely helpful, very professional and polite and provided all the information I was requiring.
5 de agosto de 2026
Quick and direct service
3 de agosto de 2026
Answered call quickly and was able to…
Answered call quickly and was able to provide solution straight-away whilst on the call. Thanks.
3 de agosto de 2026
Problem solved quickly and simply
I was really worried when we were unable to process cards following a server change, but the help from both Stewart and Ross had us up and running again very quickly. It's a treat to speak to techsupport who actually know what they're talking about and not just reading a script. Proper customer service! Very impressed ...
31 de julio de 2026
Great Service from Lorna Yates
LORNA YATES WAS VERY HELPUL AND ASKED ALL THE RIGHT QUESTIONS. SHE IS JUST FABULOUS AT WHAT SHE DOES AT OPAYO!
30 de julio de 2026
Excellent service
Excellent service
Spoke with Tim Smith, very good customer service. He was so helpful and patient and sorted my problem out very quickly. Even helped us save money on our account without being asked!
30 de julio de 2026
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