Electricbyke.comOpiniones 

87
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by te... Ver más

Valorada con 5 estrellas sobre 5

In the past I had trouble finding the right battery replacement for my e-bike Prior websites never provided the right specs Or voltage output. ElectricByke’s website made the process transpa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter a... Ver más

Valorada con 3 estrellas sobre 5

The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all pac... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Proveedor de equipos de asistencia para la movilidad
  3. Tienda de artículos para deportes al aire libre
  4. Tienda de deportes

Escrito por la empresa

At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(87)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Battery doesnt set in bike properly

Battery doesnt set in bike properly
And it is a hassle to return it.
Lost a customer

19 de marzo de 2024
Logotipo de Electricbyke.com

Respuesta de Electricbyke.com

Hi Hector - sorry you are having problems with the battery you ordered. We have requested the manufacturer to process a return for you.

Valorada con 5 estrellas sobre 5

Easy purchase, fast delivery

Electricbyke did a great job of getting the bike to me. I placed the order on Sunday evening and the bike was delivered on the following Friday. Great service!

12 de febrero de 2024
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Respuesta de Electricbyke.com

Thanks for the review, Jim! Enjoy your bike!

Valorada con 5 estrellas sobre 5

I ordered a boat from electricbyke and…

I ordered a bike from electricbyke and the next day, they emailed me that they were out of them. I was really disappointed and texted them and let them know so and the owner of the company searched around the country and found another one and sold it to me for the same price. I didn’t know that there was people that still did business in this find an old fashion way I would buy another bike from them in a New York minute and just might cause my wife loves it and she wants one too. These are really good people and a breath of fresh air. Jimmy Broun.

5 de febrero de 2024
Opinión espontánea
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Respuesta de Electricbyke.com

Many thanks for your kind review Jimmy!

Valorada con 5 estrellas sobre 5

Awesome company

Awesome company . Great customer service. And quality made bikes . I’ll be making another purchase as soon as the bike becomes available again . It’s out of stock or I would have 3 of these now

22 de noviembre de 2023
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Respuesta de Electricbyke.com

Hi Jeff - Enjoy your bike!

Valorada con 5 estrellas sobre 5

Electric bike made it possible for my…

Electric bike made it possible for my purchase the shipping they provided was flawless
Couldn’t be happier
I wouldn’t shop anywhere else
Again
Thank you

8 de noviembre de 2023
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Respuesta de Electricbyke.com

Many thanks for the kind words, Michael! Enjoy your bike carrier!
Customer Support Team - Bill

Valorada con 5 estrellas sobre 5

I set up my new ebike wrong and asked…

I set up my new ebike wrong and asked fir help. They contacted the bike manufacturer and sent me instructions for assembly. The first suggestion fixed my issue. Great customer service

13 de septiembre de 2023
Opinión espontánea
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Respuesta de Electricbyke.com

Glad you are up and running, James! Enjoy your new ebike!

Valorada con 4 estrellas sobre 5

Good experience

Good price and were responsive to a problem incontered after order was placed.

22 de agosto de 2023
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Respuesta de Electricbyke.com

Thanks fo the nice review, Jim. Glad we were able to assist.

Valorada con 2 estrellas sobre 5

Chain was all screwed up had to take to…

Chain was all screwed up had to take to bike shop to have them fix it. Direction did not explain how to put whole bike togther had to pay then to finish it. Being bike season 12 days to do it. Still have not gotten to ride it.

31 de julio de 2023
Logotipo de Electricbyke.com

Respuesta de Electricbyke.com

Hi Dan - sorry to hear about your chain problem. Hope you are riding your new bike soon!

Valorada con 5 estrellas sobre 5

Bill helped me

Bill helped me. He was very courteous professional knowledgeable about what I needed for my ebike. My order arrived a week later.
Happy ♥️ Customer

21 de julio de 2023
Valorada con 5 estrellas sobre 5

Love the bike

Love the bike. haven’t been off it since I got it.

17 de julio de 2023
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Respuesta de Electricbyke.com

Glad to hear you are enjoying your bike, Eddie!

Valorada con 1 estrellas sobre 5

Alot of part where broke and the manual…

Alot of part where broke and the manual doesn't show instructions properly

22 de junio de 2023
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Respuesta de Electricbyke.com

Hi Tahjae -
We got your note about the broken part and will have it replaced for you. We can also provide video instructions on assembly if you are not able to follow the manual.
Best regards,
Customer Support Team

Valorada con 1 estrellas sobre 5

I'm very unhappy with this bike

I'm very unhappy with this bike-It's been in my local bike repair shop almost since it arrived.

I charged the bike and took it for a test drive -almost immediately the bike make a binding noise usder my feet, This noise got worse the longer I rode the bike-I stopped riding it and after several day I spoke with the technical support department of Electric Byke -they advised me that the chain may need lubed-did this and no joy. Finally, I was advised by a mechanical friend to put some air n the tires-this helped some-the noise persisted and finally in frustration I took the bike to my local bike repair shop. Long and short of it is the rear chain was set too tight and this did serious damage to the free wheel (free hub maybe local jargon). End result is this issue is all related to very poor setup by the distributor My bike shop is replacing the whole hub because they are unable to find replacement parts.

Additionally, I'm a very old person and I was reluctant to buy and electric two wheel bike as I found them difficult to mount because of the high step to actually step through -then I saw this tricycle. I said right away that's the bike for me. I've found , however, in the short time that I've been able to ride the bike that it's not as stable as I had hoped-seems like the rear tires can come off the ground quite easily- on one side or the other. I realize this is an issue that has to be safeguarded with respect to speed and terrain-this is just a word of caution to new users-it's not the trike that you started on when you were 3 or 4.

7 de junio de 2023
Opinión espontánea
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Respuesta de Electricbyke.com

Hi James - sorry to hear about the problems you have had with your e-trike. Just to clarify, you apparently spoke to the supplier (Ewheels) tech support people rather than us. As mentioned in your earlier review on this same issue, we have advised EWheels of their misdiagnosis of the problem. As the bike is under warranty we suggest you report your issue to service@ewheelsdealers.com.
Best regards,
Customer Support Team

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