Electricbyke.comOpiniones 

87
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by te... Ver más

Valorada con 5 estrellas sobre 5

In the past I had trouble finding the right battery replacement for my e-bike Prior websites never provided the right specs Or voltage output. ElectricByke’s website made the process transpa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter a... Ver más

Valorada con 3 estrellas sobre 5

The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all pac... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Proveedor de equipos de asistencia para la movilidad
  3. Tienda de artículos para deportes al aire libre
  4. Tienda de deportes

Escrito por la empresa

At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(87)

3 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5
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Respuesta de Electricbyke.com

Hi Jimme - the battery is at your front door. It arrived about the same time you posted this review. As we mentioned in our earlier email, the battery shipped separately.

Valorada con 3 estrellas sobre 5

Cheep rear fender bracket….

Cheep rear fender bracket….
I installed the rear fender and it broke, need to make it out of something better than cheep plastic

6 de mayo de 2022
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Respuesta de Electricbyke.com

Hi Phillip - sorry to hear about the broken fender bracket. As you ordered an all-aluminum rear rack rather than fenders from us we recommend you contact the company that supplied the fender.
Best regards,
Customer Support Team

Valorada con 3 estrellas sobre 5

Good bike, poor shipping

The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all packages left get stolen here).
Getting a replacement charger was pretty easy but took a while and I didn't receive a tracking number until the day it was arriving. So overall good bike, good customer service, bad packaging and shipping.

5 de abril de 2022
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Respuesta de Electricbyke.com

Hi Jessi - thanks for your review. Apologies for the shipping issues. We have let the manufacturer warehouse know of this issue as they control the shipper. When you have had some time to ride your bike, please feel free to give it a product review! Enjoy!

Valorada con 5 estrellas sobre 5

It’s a great bike

It’s a great bike, wouldn’t recommend you put the bike together by yourself especially if you don’t know what you’re doing because some of the steps are a little complex. But besides that it’s a great bike and roses really well 👍🏽

13 de marzo de 2022
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Respuesta de Electricbyke.com

Hi Makalah - Glad to hear you got your bike together and are enjoying it!

Valorada con 1 estrellas sobre 5

No instructions and incomplete hardware…

No instructions and incomplete hardware sent with kit. You Tube video made installation look easy. It wasn't. Very dissapointed after waiting six months for delivery. Will need to spend additional money for professional install.

18 de febrero de 2022
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Respuesta de Electricbyke.com

Ben - Sorry to hear about your disappointment with your product. Let us know which parts are missing and we’ll get them to you pronto.

Valorada con 5 estrellas sobre 5

Good price

Good price. Fast shipping and delivery. Good communication. Very satisfied.

12 de diciembre de 2021
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Respuesta de Electricbyke.com

Hi Alex - thanks for the review! It’s always nice to hear from our customers!

Valorada con 5 estrellas sobre 5

Great product l!

Great product l!! Love the turn signals, but better than than that was the customer service! I ordered 2 sets of the blinkers and only one set was delivered to me, i emailed customer service and received a response within a few hours. They sent another set out to me in beyond reasonable amount of time. Great company!

15 de noviembre de 2021
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Respuesta de Electricbyke.com

Thanks for the review, Jim. Enjoy those Winglights!

Valorada con 5 estrellas sobre 5

Bill was awesome

Bill was awesome to work with customer service was awesome the bicycles are awesome 👏 Read them five star out of five stars

5 de noviembre de 2021
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Respuesta de Electricbyke.com

Thanks for the great feedback, Jesus! Hope you are all enjoying those bikes!
-Bill

Valorada con 2 estrellas sobre 5

I order a set of WingLights 360 Fixed…

I ordered a set of WingLights 360 Fixed turn signals which are USB rechargeable for around $48. However, they sent me the "V3" version (which require batteries and sell for around $28). I called and happily, their customer service was first-rate; they had the correct "360" version to me within a few days. Unfortunately, they were defective -- they didn't hold a charge after I charged them several times at the requisite 30 minutes. Perhaps they were old stock and have been rendered defective over time. I'll call tomorrow. This is very frustrating but I’m sure their accommodating customer service folks will either get me a replacement soon or refund what I paid.

2 de noviembre de 2021
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Respuesta de Electricbyke.com

Hi Michael - sorry to hear about the issue with your Winglights. We’ll make this right. Will let you know when replacements are on the way!
Customer Support Team

Valorada con 5 estrellas sobre 5

Very fast service excellent customer…

Very fast service excellent customer service I recommend anybody looking for any parts for Bikes to purchase from them .

29 de octubre de 2021
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Respuesta de Electricbyke.com

Thanks for your review! We always appreciate hearing from our customers.

Valorada con 3 estrellas sobre 5

Wrong picture of the item

19 de octubre de 2021
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Respuesta de Electricbyke.com

Thanks for the heads-up, Clifton! We were showing the tire rather than the tube. We always appreciate it when our customers spot an error! Many thanks!

Valorada con 5 estrellas sobre 5

Micargi Aloha Electric Tandem - A+

I was initially concerned with purchasing an electric tandem bike online BUT Bill from ElectricByke gave me the confidence due to his immediate return calls and excellent / personable conversations we had. The Micargi Tandem is a blast. My wife and I have spent hours enjoying our time together getting the perfect amount of exercise we need throughout the ride. The bike is extremely comfortable with simple electronic controls to set your desired assist level OR an available full electric power mode and let the hub motor do all the work (which i rarely do). Since we both try to do most of the work, we have gone over 35 miles with plenty of battery power remaining. Thanks to ElectricByke for creating great experiences for us both. Just need to find an effective trailer for this bike so we can create new adventures elsewhere. A+ to ElectricByke, Micargi and the owner Bill! My next purchase will be an electric cruiser just for me!

17 de octubre de 2021
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Respuesta de Electricbyke.com

Thank you Frank - we always like to hear about our customers' experiences with their electric bikes. Glad you and your wife are enjoying your tandem bike. Here's to many happy miles for the two of you! - Bill

Valorada con 3 estrellas sobre 5

The bike came with scratches on both…

The bike came with scratches on both fenders and marks on the body. It did not arrive looking like a new bike. I was going to call and ask for new fenders but my husband said not to bother.

12 de octubre de 2021
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Respuesta de Electricbyke.com

Hi Sandra - Sorry to hear about the scratches on your new bike. Could you please provide digital pictures of the scratches and marks on the bike so that we can advise the manufacturer. This is generally related to a shipping issue.

Valorada con 5 estrellas sobre 5

Responsive customer service

My trike came with a damaged seat. No problem; they were on it immediately and I had a replacement within a week.

11 de octubre de 2021
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Respuesta de Electricbyke.com

Melissa - many thanks for the service review. Glad we were able to solve your problem.

Valorada con 4 estrellas sobre 5

They took a little longer than what was…

They took a little longer than what was said, but their response was immediate when they sent an email to find out what was happening with the product

6 de octubre de 2021
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Respuesta de Electricbyke.com

Hi Nayibe - Thanks for your review. It is indeed frustrating when shipments take longer. Shipping times continue to be impacted across many industries by Covid-19. Thank you for your patience and we hope you enjoy your mobility scooter for many years to come!

Valorada con 4 estrellas sobre 5

After receiving our new scooter both my…

After receiving our new scooter both my husband and I are very happy with it.
We believe it’s going to give us years of easiness in staying active.
Thank you so much.

6 de octubre de 2021
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Respuesta de Electricbyke.com

Hi Mary - many thanks for the nice review. Glad to hear you and your husband are enjoying your new scooter!

Valorada con 4 estrellas sobre 5

I basically like the bike

I basically like the bike! But I think a bit more instruction in assembly. New type of front tire assembly, not explained. Looking for cam lever/rod with adjusting plastic nut. Got new type rod with what looked like two plastic adjusting nuts and no cam lever. No instructions as to change and how to install. Get a C- for that. They did get back to me quickly, answering my e-maiin quick order. Took bike out for test ride, crossed fingers that front wheel wouldn't come off. Found out I know have a cadence sensor problem. Have to peddle 2 to 3 complete revolutions before peddle assist starts working. Like I said< "I like the bike," but all these little deals distracts from product.

27 de septiembre de 2021
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Respuesta de Electricbyke.com

Hi John -
Thanks for taking the time to give feedback on your bike. We will look into the issue with your cadence sensor and revert to you shortly. - Customer Support Team

Valorada con 5 estrellas sobre 5

Wonderful service

They had what I needed in stock and ready to go! Fast shipping time and packed really well. I would definitely reccommend Electricbyke.com!

Thank you!

26 de septiembre de 2021
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Respuesta de Electricbyke.com

Thanks for the nice review, Chad!

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