The Electric Tobacconist UK Opiniones 

1342
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Ver más

Valorada con 5 estrellas sobre 5

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver más

Valorada con 5 estrellas sobre 5

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver más

Valorada con 5 estrellas sobre 5

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 87% de las opiniones negativas

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4,2

Todas las opiniones

(1342)

34 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great response times.

Unlike most other online companies, the Electronic Tobacconist don't delay in resolving any issues with orders. They respond and resolve issues within minutes not weeks, or longer.
It's a pleasure doing business with them.

19 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a brilliant company!

I'm amazed by the range of items with great prices. The time from placing order to delivery is second to none! I recommend ET 100%

17 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service from this company

Amazing service from this company. Next day delivery even when I ordered on a Sunday add to that the great prices and I don’t think you can ask any more from their customer service. Thank you

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

High Voltage Service

My dealings with ET so far (on the basis of my first two orders) have been faultless - easy to navigate website, competitive prices, prompt delivery. I would recommend them.

13 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Super efficient company with good comms and delivery that arrived 22 hours after ordering. Top class

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never made a mistake

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing.
Also, their website is super easy to use. The re-order function makes everything so simple it takes seconds.

They are by far the best online company of any sort that I've ever used.
The benchmark for others - they should ALL be performing at the level of Electric Tobacconist. Most are miles off.

9 de septiembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I have been a customer for many years

Edit: I had already considered that and had been checking my spam folder. There is nothing. It has literally been weeks since I submitted both tickets and I still have not heard anything back.

I have been a customer for many years. I had a problem a couple of months ago so emailed the company and then never heard back. Luckily, my parcel was delivered, but what if it hadn’t been why did no one get back to me? Last week my £5 ebalance didn’t come off the total. I have emailed twice about this and I have heard nothing back and it has been over a week. Why is no one returning emails? This is making me anxious when I place orders so regularly.

2 de septiembre de 2025
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Esther, thanks for taking the time to leave us a review. We're sorry to hear you had some difficulty getting in touch with us. I can confirm all tickets submitted via our Help Desk are responded to within 4 hours (during office hours). It's likely our responses are being delivered to your spam folder. Please check your inbox in case they have been delivered there. We hope this helps. Best Regards - ET Team

Edit: We're sorry to hear you were unable to locate a response in your spam folder. Please respond to our Trustpilot Information Request so we can investigate this further. Best Regards - ET Team

Valorada con 2 estrellas sobre 5

Lost a loyal customer!

Customer since March 2020. Next day delivery turned into next week delivery.

Orders being marked shipped when they are not. Delivery has taken 5+ days on each order over the last few months. Irregular packaging too which causes even more delays (rearranging delivery) so I can only assume they've hired some cheaper staff or outsourced their logistics.

Gave plenty of chances to get back on track but unfortunately nothing has changed. Now ordering from another company which has better prices, a rewards points system and (as advertised!) NEXT DAY Delivery!

Thanks for the last 5 years though. :)

29 de agosto de 2025
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hello, thank you for sharing your feedback with us. We're very sorry to hear your orders arrived later than expected, and we understand how frustrating this can be. I can confirm that there have been no changes to our delivery services, and we manage all orders until they're handed over to the delivery company. We do not mark any orders as dispatched without shipping, and all deliveries are fully tracked. We currently offer two delivery options: Royal Mail Standard and DPD Next Day Delivery. While Royal Mail is not a guaranteed next-day service, it usually arrives the following working day; however, in some cases, it may take a few days, depending on your location. We'd be happy to investigate this further to gain a better understanding of the issue. Please respond to our 'Trustpilot Information Request' and our team will be able to look into this. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

Speedy delivery within 24 hours

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not shop anywhere else. Superb Customer service 5🌟🌟🌟🌟🌟

22 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering is simple

Ordering is simple, items dispatched quickly and always arrive the next day. Really good prices compared to other companies. Never had any issues. Would highly recommend.

14 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I used their services more than 3 years…

I used their services more than 3 years now… I don’t know how they are doing but the delivery time is quick as the amazon prime (but without a subscription fee.) Plenty of choices by taste, also great deals for bundles. The cheapest place to buy my weekly Heets selections.

8 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

My order was not delivered despite me…

My order was not delivered despite me being in at the time. I am now told I have to collect from a co op store. I am disabled and cant get there. None of my e mails have been answered. This is no way to treat a loyal customer

4 de agosto de 2025
Opinión espontánea
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Respuesta de The Electric Tobacconist UK

Hi Mary, thank you for taking the time to leave us a review. We're very sorry to hear that you've experienced this issue. Upon checking our system, we were unable to locate any emails or Help Desk enquiries regarding this matter. We're more than happy to assist you and resolve this promptly. Please get in touch with us by submitting a ticket through the Help Desk on our website, or by using the following link: bit.ly/ETSUPPORT. We look forward to assisting you. Best Regards - ET Team

Valorada con 3 estrellas sobre 5

Ordered a ARC vape mini 2 despite the…

Ordered a ARC vape mini 2 despite the speedy delivery the vape tank was defective hence I couldn’t fill the tank.This in effect rendered it useless.Trying to contact them proved difficult.Would not use them again due to poor Customer care

23 de julio de 2025
Opinión espontánea
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Respuesta de The Electric Tobacconist UK

Hi Vincent, thank you for taking the time to leave us a review. We're sorry to hear you're experiencing issues with your TECC Arc Mini 2 Kit. Upon checking our records, we haven't received any prior communication from you regarding this matter. Our Customer Service Team can be reached via the Help Desk on our website. However, to assist you promptly, one of our team members has now contacted you via email to help resolve this issue. We look forward to hearing from you. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

Outstanding Company!

I ordered liquids at 18.38 on Wednesday and recieved the goods at 9.30 on Thursday. You can’t get better than this! A great product at a really good price!

17 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Speedy delivery

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received my order this morning. Great service! I'm so impressed with how quickly I've received my order. Will definitely be ordering from here again.

15 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Delivered to a previous address

Delivered to a previous address after I had updated my new address. When I complain, this is the response I received: "Thank you for getting back to us.

It appears as though you had placed your order and the original address on your account was used when checking out your order.

To ensure that this does not happen, we recommend double-checking your address when placing your order.
​
Often, these items will find their way back to our depot, at which point we will be happy to contact you to arrange complimentary re-delivery to the correct address. Sadly this is not a service we can guarantee."
Refunded through PayPal NOT these clowns

7 de julio de 2025
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Nick, thanks for taking the time to leave us a review. We're sorry to hear you encountered this issue. After reviewing your communication with our team, we understand you mentioned the use of an outdated delivery address no longer associated with your PayPal account. Please note that updating your address in PayPal does not automatically update the details in your ET account, as the two are not linked. As the delivery address in your ET account was not updated, the system defaulted to the only saved delivery address. In such cases, our usual procedure is to re-dispatch the order once it is returned to us, as noted in our terms and conditions. However, as a PayPal case was opened, the order was subsequently refunded. We apologise for any inconvenience caused and thank you for your understanding. Best Regards - ET Team

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