If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Ver más
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Consulta las opiniones de los clientes
Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver más
Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver más
Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Información de contacto
Reino Unido
- electrictobacconist.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
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Great response times.
Unlike most other online companies, the Electronic Tobacconist don't delay in resolving any issues with orders. They respond and resolve issues within minutes not weeks, or longer.
It's a pleasure doing business with them.
Nordic spirit raspberry pouches
Nordic spirit raspberry pouches.
Great flavour. Ordering is easy and very fast delivery.
Such a brilliant company!
I'm amazed by the range of items with great prices. The time from placing order to delivery is second to none! I recommend ET 100%
Amazing service from this company
Amazing service from this company. Next day delivery even when I ordered on a Sunday add to that the great prices and I don’t think you can ask any more from their customer service. Thank you
High Voltage Service
My dealings with ET so far (on the basis of my first two orders) have been faultless - easy to navigate website, competitive prices, prompt delivery. I would recommend them.
Excellent
Super efficient company with good comms and delivery that arrived 22 hours after ordering. Top class
Never made a mistake
I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing.
Also, their website is super easy to use. The re-order function makes everything so simple it takes seconds.
They are by far the best online company of any sort that I've ever used.
The benchmark for others - they should ALL be performing at the level of Electric Tobacconist. Most are miles off.
I have been a customer for many years
Edit: I had already considered that and had been checking my spam folder. There is nothing. It has literally been weeks since I submitted both tickets and I still have not heard anything back.
I have been a customer for many years. I had a problem a couple of months ago so emailed the company and then never heard back. Luckily, my parcel was delivered, but what if it hadn’t been why did no one get back to me? Last week my £5 ebalance didn’t come off the total. I have emailed twice about this and I have heard nothing back and it has been over a week. Why is no one returning emails? This is making me anxious when I place orders so regularly.

Respuesta de The Electric Tobacconist UK
Lost a loyal customer!
Customer since March 2020. Next day delivery turned into next week delivery.
Orders being marked shipped when they are not. Delivery has taken 5+ days on each order over the last few months. Irregular packaging too which causes even more delays (rearranging delivery) so I can only assume they've hired some cheaper staff or outsourced their logistics.
Gave plenty of chances to get back on track but unfortunately nothing has changed. Now ordering from another company which has better prices, a rewards points system and (as advertised!) NEXT DAY Delivery!
Thanks for the last 5 years though. :)

Respuesta de The Electric Tobacconist UK
Speedy delivery within 24 hours
Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not shop anywhere else. Superb Customer service 5🌟🌟🌟🌟🌟
Ordering is simple
Ordering is simple, items dispatched quickly and always arrive the next day. Really good prices compared to other companies. Never had any issues. Would highly recommend.
Fantastic service one day delivery
Fantastic service one day delivery, competitive prices, recommend
I used their services more than 3 years…
I used their services more than 3 years now… I don’t know how they are doing but the delivery time is quick as the amazon prime (but without a subscription fee.) Plenty of choices by taste, also great deals for bundles. The cheapest place to buy my weekly Heets selections.
My order was not delivered despite me…
My order was not delivered despite me being in at the time. I am now told I have to collect from a co op store. I am disabled and cant get there. None of my e mails have been answered. This is no way to treat a loyal customer

Respuesta de The Electric Tobacconist UK
Absolutely brilliant fast delivery and…
Absolutely brilliant fast delivery and great prices wouldn’t go anywhere else
Great service will use again very…
Great service will use again very helpful and had issues with my vape sent me a coil didn’t fixed so they replaced the device would recommend to family and friends great customer service
Ordered a ARC vape mini 2 despite the…
Ordered a ARC vape mini 2 despite the speedy delivery the vape tank was defective hence I couldn’t fill the tank.This in effect rendered it useless.Trying to contact them proved difficult.Would not use them again due to poor Customer care

Respuesta de The Electric Tobacconist UK
Outstanding Company!
I ordered liquids at 18.38 on Wednesday and recieved the goods at 9.30 on Thursday. You can’t get better than this! A great product at a really good price!
Speedy delivery
I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received my order this morning. Great service! I'm so impressed with how quickly I've received my order. Will definitely be ordering from here again.
Delivered to a previous address
Delivered to a previous address after I had updated my new address. When I complain, this is the response I received: "Thank you for getting back to us.
It appears as though you had placed your order and the original address on your account was used when checking out your order.
To ensure that this does not happen, we recommend double-checking your address when placing your order.
Often, these items will find their way back to our depot, at which point we will be happy to contact you to arrange complimentary re-delivery to the correct address. Sadly this is not a service we can guarantee."
Refunded through PayPal NOT these clowns

Respuesta de The Electric Tobacconist UK
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