The Electric Tobacconist UK Opiniones 

1342
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver más

Valorada con 5 estrellas sobre 5

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver más

Valorada con 5 estrellas sobre 5

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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4,2

Todas las opiniones

(1342)

34 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I tried to place an order on their…

I tried to place an order on their website these days, but the website went wrong after I paid 3 times. Now the bank has withheld 3 payments. I submitted an inquiry but still received no response.

29 de junio de 2025
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Raymond, thank you for taking the time to leave us a review. We're sorry to hear you experienced difficulty placing an order. We’ve checked our system and, unfortunately, haven’t located any previous communication under the name provided. We kindly request that you contact us through our website's Help Desk. A member of our team will be happy to assist you and resolve the issue promptly. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

This is what Customer Service should be like

First time I've ordered from this company and wow what an experience. Not only did I get the fastest dispatch ever, their customer service skills are second to none.
I received my order and there was a sight issue (my fault). I contacted the company (on a Sunday afternoon) and received a reply the same day.
The issue was dealt with immediately and I was kept up to date via email regarding the progress of my return. I then received my replacement via 24H tracked RM.
I thanked the company and again received a response almost immediately.
I'm not sure if this is a small family firm or not but the way they run their business and their customer service is that of a small company who treats every customer individually and in a friendly professional way, just like customer service used to be many years ago.
Thank you ET you have restored my faith in online ordering:)
I will be ordering again and recommending you to everyone.

11 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

absolutely first class service

absolutely first class service. First time I've ordered from this company, not only was I impressed by their quick service, their prices are very competitive. I think this will be my 'go to' supplier from now on. Highly recommend.
⭐⭐⭐⭐⭐

8 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely amazing company!!

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special edition, 3 free nic salts £19.99 bargain price 😍 & and free 24 hour delivery!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Miss S Clark, UK 🇬🇧😀

8 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply brilliant

Been using this website for a few years now and orders are always accurate, delivery is super fast and everything is priced very competitively. I have had absolutely nothing but positive experiences with them. Keep up the good work team!

29 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

This company shd be very proud at the service they offer. Easy ordering, great pricing, free delivery and next day delivery - even over Easter and weekends. Highly recommended.

18 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect Customer Service

Great selection, fast delivery. I had one problem with the couriers (but not Electric Tobacconist itself) which ET sorted out immediately and all’s good. Absolutely top-notch customer service. Can’t fault them. Highly recommended!

11 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been a loyal customer for 3 years

Been a loyal customer for 3 years. Noone faster at dispatching your order, always on point and correct. Fantastic customer service too where in 3 years I had one order go slightly wrong, rectified and compensation. Would give em 10/5 if I could. Top notch.

6 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company

Perfect !
I have ordered from this company multiple times and their prices are exceptional and I receive my order next day. Amazing company. Highly recommended !

27 de marzo de 2025
Opinión espontánea

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