The Electric Tobacconist UK Opiniones 

1342
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver más

Valorada con 5 estrellas sobre 5

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver más

Valorada con 5 estrellas sobre 5

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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4,2

Todas las opiniones

(1342)

34 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

First class support

I received a faulty battery from them and when I contacted them about it their response was very prompt and helpful and the issue was resolved within hours, highly recommend them

20 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best for Heated Tobacco

Excellent product availability and pricing are very attractive. Delivery is efficient and also the re-ordering options.

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service …

Brilliant service wouldn’t go anywhere else for my oil. Speedy delivery and resolve any queries in the blink of an eye. Perfect

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great site with a huge choice

Great site with a huge choice. I've made my purchases via this company since finding them on Google.
I had a problem with an order and the customer service was quick and helpful. They resolved the issue quickly, Politely and very quickly.
Very happy and I would recommend buying through their site.

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been using. he 1st l. A great company to do business with highly recommend. ock…

I have been using et since the 1st lock down in 2020 and order juice & pods every month,
The delivery is 2nd to none and the new packaging is in a class of it's own & all the products I've received are awesome, l recommend ET to all my friends and family who vape, it is an excellent company to do business with, l only hope the guys and girls who work there read this to show how much l appreciate all there hard work and customer service 😀

6 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Vaping Experts Aligned With Top Drawer Service

I'd never had need to use their help service before. Although by email the replies were measured in minutes. Really helpful, knowledgeable and patient. They went the extra mile and resolved my issue completely.

I've used them for years and the ordering is quick and easy. Goods always received next working day.

If you vape, this is the supplier to use without a shadow of a doubt.

4 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent shop for all things Vape

Have been buying from this website for years, always top notch products and delivery times. I've only had 1 interaction with customer service and it was a breeze, all taken care of over email. Would love to see some sort of subscription service be made available, but re-ordering is so simple it's not strictly necessary.

16 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Impossible Age Verification

If you're a pensioner, with no passport or driving licence, forget this company. You'll never manage to verify your age. I have a credit card for goodness sake.

11 de octubre de 2024
Opinión espontánea
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Respuesta de The Electric Tobacconist UK

Hi Lynn, thank you for taking the time to leave us a review. We’re sorry to hear you’re experiencing difficulties passing the age verification process. As a responsible retailer, we are required to ensure that e-cigarette products are not sold to individuals under the age of 18. To meet this requirement, we use a third-party, industry-recognised system to verify your age using the full name, current address, and date of birth you provided when creating your account. This system verifies the provided information by checking it against multiple elements, such as the electoral register, credit, and other relevant data sources. If the automated process at checkout fails, we request that you provide a valid form of identification so we can manually verify this information against your ET account. Rest assured, once your ID is verified, it will be permanently deleted from our system and will not be required for future orders. Unfortunately, we have not yet received your ID, so we cannot complete the verification at this time. Please provide this information if you wish to proceed with your order. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

Always amazed by by prompt delivery…

Always amazed by by prompt delivery when placing orders even after 4pm it always arrives next day delivery. I've been a constant return customer now for 6 years for my vape juice, my husband is also now a return customer. I wouldn't shop anywhere else, good value for money and excellent customer service 👌

10 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Amazing experience! Was dispatched and delivered within 2 days of me ordering. Would definitely recommend

5 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Sorted with a A+ Service!

I had a rocky start with my order due to issues with the delivery company, which was quite frustrating. However, the situation quickly turned around thanks to the company's fast action and fantastic customer service. They resolved the problem efficiently, and when the product finally arrived, it was in great condition with beautiful packaging. Despite the initial hiccup, I'm very pleased with the overall experience and will definitely order from them again!

4 de octubre de 2024
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Valfer, thank you for taking the time to share your feedback. As mentioned in our response to your other review we are very sorry that your experience has not been as smooth as expected. This type of delivery issue is very uncommon, and we regret that this occurred on your first order. Once your order leaves our warehouse, delivery is managed by our courier, DPD. Please note that we only action ‘return to sender’ upon the customer’s request. Your support ticket remains open, and our team is actively investigating the issue. Rest assured, we will be in touch with an update shortly, and we are committed to resolving this for you as soon as possible. We apologise for the inconvenience and appreciate your patience. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

These guys are amazing

These guys are amazing. I ordered stuff from them on Saturday afternoon . Received it on Sunday morning. Come on . What a service. Love it .

21 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class…

First class company delivery very fast I got my last order in less than 24 hrs ! Great range of quality products at very reasonable prices

15 de septiembre de 2024
Opinión espontánea

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