The Electric Tobacconist UK Opiniones 

1342
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver más

Valorada con 5 estrellas sobre 5

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver más

Valorada con 5 estrellas sobre 5

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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4,2

Todas las opiniones

(1342)

34 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Site is awful items in basket come to…

Site is awful items in basket come to more money than the prices shown on items

14 de marzo de 2025
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear you encountered this issue. To confirm orders over £20 qualify for free delivery, while orders below this amount are subject to a £1.99 postage fee. If you’re experiencing a separate issue, please feel free to contact our team via the Help Desk, and we’ll be happy to assist. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

I’ve always had five star treatment and long time customer.

I’ve always had five star treatment from this company and excellent customer service. There choice of products you can choose is good, there’s devices for everyone from beginners to advanced. I have been a customer for years now and they are always my first choice in vaping and heated tobacco products. One of their staff was particularly helpful to me with a recent problem I had with an item not delivered but it was Royal Mail’s fault and not theirs.

11 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

had a problem with sent item



item delivered had a fault.
contacted them and got immediate response
rapid exchange of emails didn't resolve problem but replaced item without asking for a return.
Very impressed, wish there were companies like this

10 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Company

What a great company! Very easy ordering and can't believe how quickly orders arrive. Ordered twice and both times items were received the next day and were very well packaged

27 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am an elderly lady and stopped…

I am an elderly lady and stopped smoking a few years ago. I turned to vaping and very glad I chose this efficient company to order from. There is a brilliant range of products at very competitive prices and delivery has always been consistently fast. The ordering and payment process is very easy - even for me! I wish more companies were this helpful and efficient.

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Long term happy customer

I have ordered form this company at least once a month for many years. Every order has arrived next day with free delivery (minimum spend £30).
Pricing is competitive.

6 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had bought liquids for a long time…

I had bought liquids for a long time without any trouble and was happy with the good service. In August 2024 I bought an Innokin Adept Zlide from them which was faulty out of the box. They did not make it easy to deal with a faulty item and I ended up repairing the unit myself (it was a faulty Z coil). Now, after just 6 months the battery is not holding charge for very long and seems to be slowly failing (it never lasted as long as the identical vape I bought elsewhere a few years back). So, for liquids they are very good as not much can go wrong.

2 de febrero de 2025
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi James, thank you for taking the time to share your feedback. We're sorry you encountered an issue with your Innokin Adept Zlide kit. Upon reviewing your correspondence with our team, we can confirm that the correct procedure was followed. We inquired whether the coil was primed and requested a photo of the leaking tank to assist with troubleshooting, but unfortunately, you declined to provide this. We then offered our Freepost returns service so our team could test the kit and, if it was confirmed faulty, proceed with an exchange, credit, or refund. However, we were pleased to hear that replacing the coil resolved the issue shortly after and that your kit was functioning properly. If you require further assistance, please don't hesitate to contact us. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

Great service from the ET crew

Great service from the ET crew. Prompt to answer my queries and delivery was rapid a very positive e pretence and will keep the ET crew in mind for future forages in the world of vapes thank you

29 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hassle free and fast delivery.

I have used this business a few times now and they have been great each time. I found their prices very reasonable, deliveries were fast and their website easy to navigate and quite straight forward when placing an order. I will be buying from them again.

9 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sensational customer service

Fantastic customer service from James. I had an issue with my order which got resolved quickly and efficiently. I have been using ET for a few years now and the service is always top notch.

11 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good company

Great company! Will only order from them. Placing an order today and receiving the items next day is fantastic. Great packaging, items delivered safely and a great range of liquids. Thank you very much for your professionalism.

7 de enero de 2025
Opinión espontánea

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