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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic company to deal with. Fast delivery, top-tier customer service, and I love all the little extras they add in. Nothing is ever too much trouble, and the whole experience from start to finish... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I just wanted to leave a review for Mairéad and thank her sincerely for all of her help throughout this process. Unfortunately I had repeated issues with two robot vacuum units, which was... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... Ver más

Información sobre la empresa

  1. Tienda de electrodomésticos
  2. Tienda de informática
  3. Tienda de electrónica
  4. Tienda de audio para el hogar
  5. Tienda de TV
  6. Tienda de lavadoras y secadoras

Escrito por la empresa

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

383 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Terrible communication

I ordered a tv and put a note into the comment section on ordering that I specifically wanted to be rang before the tv was delivered as it was a surprise gift. I also then rang yesterday to The delivery number to reiterate this and was told I would get a text message with a time it was going to be delivered. I got no text message and the tv was delivered without me being available to collect it and the person who the surprise gift was for answered the door and collected the tv! I have to say the communication has been awful and has ruined this surprise therefore I would not feel comfortable in recommending your Store to anyone and will not shop with you again

10 de noviembre de 2020
Logotipo de ElectroCity

Respuesta de ElectroCity

Dear customer,

Thank you for taking my call earlier, I just wanted to reiterate once more our sincerest apologies for the circumstances of your order, we put great trust in our delivery partners, in this case An Post, that they heed the customer instructions that are sent on the parcel itself. We're so sorry that on this occasion that these were missed and that the special gift was spoiled, and most especially as you had went the extra step to contact the delivery number directly,

I have taken steps to address this and I, and our entire team, hope you will consider ordering with us again in the future so we can win back your trust once more,

Kind Regards,
Ronan
Online Department Manager

Valorada con 4 estrellas sobre 5

My order was dealt with online no…

My order was dealt with online no problem. After a couple if days status was saying item not despatched. I rang and apparently there was some mix-up in warehouse re this item. Customer Services sorted issue quickly. However, had I not called it would have taken far longer to be sent out.

10 de noviembre de 2020
Valorada con 5 estrellas sobre 5

Brilliant ordered tv on Wed got on Friday even though lockdown I had previously ordered one from a different company in Dublin HN waited a week was told would be delivered follies Tuesday never arr

Brilliant ordered tv on Wed got on Friday even though lockdown I had previously ordered one from a different company in Dublin HN waited a week was told would be delivered follies Tuesday never arrI've rang them saI'd I wasn't on list even though I had mail from them saying it was on schedule so I won't be shopping with them again anymore it will be electro city 2 days turnaround in middle of lockdown exellent service

4 de noviembre de 2020
Valorada con 2 estrellas sobre 5

Poor customer service

I had an issue with setting up the TV, rang up customer service and was told to send an email. I haven't received a response since.
Poor customer service.
I wouldn't use again.

14 de octubre de 2020
Logotipo de ElectroCity

Respuesta de ElectroCity

Hi Gamo,

So sorry to read of your problem with initially making contact with our team, we have since made changes to our customer service portal, so for anything at all in the future please email
support@electrocitysupport.zendesk.com

I can see that our team were able to bring your query to a resolution in the meantime, thank you for bringing this to our attention as your feedback is most appreciated,

Kind Regards,
Ronan
Online Operations Manager

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