Banner for Elia

Elia Opiniones 166

TrustScore: 4 sobre 5

4,1

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... Ver más

Valorada con 5 estrellas sobre 5

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was aw... Ver más

La empresa ha respondido


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

166 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 78% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I LOVED the monthly lingerie box!!

I LOVED the monthly lingerie surprise boxes. You get so much for what you pay for - including little extras like scrunchies, tea bags and sweets! So cute, it was the best thing for self care❤️ i also spend far too long picking a set but with just putting my preferences in, I got exactly what I wanted, thank you! xxx

17 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

gorgeous pieces

gorgeous pieces, for a reasonable price. cute little add ons that make the parcel feel much more personalised and special. overall stunning

21 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY HERE

Ordered my first box in a 32E, and the set that came had the label/size cut out and was so far from an E cup that it fit my sister who is a B cup. I contacted the company and they sent out a replacement which was exactly the same size, but I different design. Once again I contacted the company and they assured me that my next box would be true to size. I paid another £29 for a third set, and once again TOO SMALL.
I contacted the company again and they were absolutely useless, stating that I could not have a refund unless I send all three boxes (the first being from 3 months ago) in the exact condition that they were delivered in. I no longer had the stickers or scrunchie that was in the box and so returning them was not an option. They offered that I return the last box as this I did have in the same condition, but that I would not get my refund unless I emailed them the postage receipt, and that even then it is not guaranteed. This all just was a massive waste of my time and money. DO NOT DO IT.

5 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting

I have been waiting for the best part of 4 weeks now. This is ridiculous. While I get replies from the company I have only been offered 20% refund. This is absurd now as each 4 weeks a new one is supposed to be coming. If you don't have things in stock don't advertise.

6 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best subscription box out there.::.

Quick delivery and the most wonderful quality product.

I’ve just had my fifth box with Elia and it never disappoints. The underwear is top quality and sits equal along side items I have from shops charging five times the amount. The curated colours and designs are beautiful and the packaging and extras are as if my best friend has sent me a gift! Well done. Best on market.

1 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely beautiful

Absolutely beautiful stock and made with love. I adore it! Thank you so much! I’ll be continuing my subscription and so excited for my next box!!

28 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Size issues

On their website they say a size 30DD is equivalent to their 32DD, which is completely not true.
I then emailed asking for a return to which they replied - ‘yeah but you picked a 32DD’ when I complained on size even though they tell you to do that!
So that was rather annoying.
I also couldn’t cancel my subscription unless I returned so does seem quite annoying on that front as that’s small print I want aware of.
Anyway. They accepted return no bother so all good.

8 de febrero de 2025
Opinión espontánea
Logotipo de Elia

Respuesta de Elia

Hi, apologies for the issues you've had. If you ever wish to try us again, we'll be happy to provide a discount for you as we hope to provide the best experience for everyone, so our apologies this wasn't the case for you this time! Thank you for your feedback

Valorada con 1 estrellas sobre 5

My daughter orders an item and still…

My daughter orders an item and still havnt received nearly 2 months later this company is clearly a scam do not buy

29 de diciembre de 2024
Opinión espontánea
Logotipo de Elia

Respuesta de Elia

Hi, we're sorry to hear you've had issues receiving your order! If you please contact us at info@elia.boutique we're keen to help out - we checked under your second name and found no orders with any issue, so if you give us some more info we'll be happy to help out

Valorada con 5 estrellas sobre 5

Lovely cute lingerie

Lovely cute lingerie, was so blown away by my first box, underwear was beautiful size was perfect! Even had some cute little extras in the box too coffee bag, scrunchie and chocolate. Can’t wait for my next box to arrive! Xx

6 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recieved my first box and I was blown…

I received my first box and I was blown away by the quality and ideal self care treat. The set I received was beautiful and the additional touches like the scrunchie and tea sample was so nice.
Can't recommend enough for a little treat for yourself and a pick-me up

9 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Inconsistent and wrong sizing

The idea is good and the lingerie is nice. However, I have received the wrong size twice now. I had to pay the postage in order to get an exchange for one of the boxes. The second one I have reported but it seems they will not do anything about it. I am not sure what's the point of paying £24.99 for a mystery lingerie box if the items don't fit and the sizes are inconsistent. None of the bras actually had a size tag either, it has been cut off. If this could be sorted, it would be a good service, but in the present circumstances it's not worth it.

6 de enero de 2025
Opinión espontánea
Logotipo de Elia

Respuesta de Elia

Hi! We're so sorry to heard that, please get in touch with us again at info@elia.boutique, and we'll be happy to arrange replacements for the sizing issues and rectify this for you, as we certainly want a better experience for you! Thank you for your review, and for being a part of Elia

Valorada con 5 estrellas sobre 5

Absolutely stunning box sets

Absolutely stunning box sets. I have subscribed to the monthly set and so far each box has been amazing. Perfect fit with good quality material that is very soft on the skin. Plus a whole lot of extra goodies that come with the box as well, which make for the perfect 'me day' when you just need to look after yourself. Will keep my subscription until I have every set!

13 de noviembre de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más