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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Chris, Tracey and Dec are experts in their field and they are very supportive when you need to know anything related to Koi and ponds. They have a fantastic selection of koi from the best breeders... Ver más

Valorada con 5 estrellas sobre 5

I cannot recommend Elite Koi & Ponds highly enough. In all my dealings with the Elite team everyone has always gone above and beyond and exceeded expectations. I have purchased a number of koi fro... Ver más

Valorada con 5 estrellas sobre 5

As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Ver más

Valorada con 5 estrellas sobre 5

Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

652 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(652)

88 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly, Helpful and Supportive

Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excellent .I would recommend paying them a visit to see for yourself.

4 de mayo de 2026
Valorada con 1 estrellas sobre 5

Chris and Tracy was very helpful to…

Chris and Tracy was very helpful to start with. However when I sent my wife in to the shop Chris was a horrible to her as well as Tracey! It was very important that we needed information from them about KH. Again they was rude to my wife and they are very over priced. Never the less we now use mother of aquatic and they did help us.
Chris and Tracey have now blocked all my family from the site it's there lost not are. I've seen these last 12 months you have lost some of your staff and you wounded why.

11 de abril de 2026
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Respuesta de Elite Koi

Hi Matthew,

Thank you for your review. We take feedback regarding customer experience very seriously, particularly where it relates to staff conduct.

We’re concerned by the nature of the comments made, as they do not reflect the standards we expect within our business or the experience reported by the vast majority of our customers.

Unfortunately, the review does not provide sufficient detail for us to identify the specific interaction being referred to, and we have no record of a complaint raised with us at the time that would have allowed us to investigate or address this directly.

We are always open to constructive dialogue and would welcome the opportunity to review any genuine concerns properly if you wish to contact us with further details.

Kind regards,
Elite Koi

Valorada con 5 estrellas sobre 5

High quality service

As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality service take a trip to see Chris at Elite Koi in Grimsby, you won't be disappointed.

10 de abril de 2026
Valorada con 5 estrellas sobre 5

Top service!

Great shop! I bought an Eazypod from them and they took the time to show me around the shop/stock, explain everything properly, and give me honest advice. Excellent service and just a really nice experience, would happily recommend.

9 de abril de 2026
Valorada con 5 estrellas sobre 5

Highly recommend Elite Koi

I would recommend to anyone to buy from Elite Koi. Super friendly the quality of the koi is outstanding, we were due our koi to be delivered but due to a leak in our pond and it taking a little longer to fix then we anticipated twice I had to ask them push back on delivery. They couldn’t have been more helpful happily holding on till we were ready.
I know if I had any worries or questions on anything to do with koi or the pond I could ring and they would advise us on it happily and give the right info.
So glad I found Elite Koi wouldn’t dream of looking anywhere else now.

16 de abril de 2026
Valorada con 5 estrellas sobre 5

I visited elite koi and all the staff a…

I visited elite koi and all the staff a brilliant. Cris Tracy and Declan always make you welcome and as for the koi they are such great quality and the knowledge that they have and are more than happy to help in anyway they can is amazing. There’s no rush for you to get what you want. The kettle is on and a warm welcome weather your buying or not.

4 de abril de 2026
Valorada con 5 estrellas sobre 5

The best of everything


Chris, Tracey and Dec are experts in their field and they are very supportive when you need to know anything related to Koi and ponds. They have a fantastic selection of koi from the best breeders in Japan and have a well stocked shop for everything koi related.
One of th3 best things about this team is nothing is too much trouble for them and they are very welcoming and honest people who just love everything koi.
If you haven’t visited them you really are missing a treat👍

21 de marzo de 2026

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