Had a faulty pair of earrings, i sent a message, a replacement was sent out within minutes. Excellent customer service. Will definitely purchase again. Thank you
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I purchased ear rings and a bracelet from Ella-Mae. They arrived quickly and were beautifully packaged. Both items are fabulous, very detailed and look amazing on. Very pleased with them and will de... Ver más
La empresa ha respondido
I ordered 4 necklaces with pendants, just a few days before Xmas, not expecting them to be delivered in time, but they were and they are really good quality pieces, really exceeded my expectations for... Ver más
La empresa ha respondido
Purchased two pairs of earrings in the sale.both lovely, excellent quality.Easy to order quick delivery and both came in separate beautiful grey soft pouches.Fantastic value for money will not hesitat... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Ella-Mae Jewellery is a family-run business based in the North East of England, UK, offering elegant, affordable jewellery without compromise. We believe that beautiful jewellery should be accessible to everyone—and that you don’t have to spend a fortune to find something truly special. We created Ella-Mae Jewellery after partnering with trusted suppliers who could bring our designs to life at a price point that’s fair, without ever compromising on quality. From timeless necklaces and stylish earrings to meaningful gifts and everyday favourites, our collections are made to be worn, loved, and treasured. Every piece reflects our commitment to detail, design, and value. We take great pride not only in the quality of our jewellery but also in the personal service we provide—our customers are at the heart of everything we do. All orders are despatched quickly from within the UK, so you’ll never be waiting long to receive your new favourite piece. Whether you're shopping for yourself or a thoughtful gift, we’re here to help you find something perfect. Explore our full collection at ella-mae-jewellery.com and discover jewellery that’s designed to delight.
Información de contacto
11 Halidon Road, SR2 9JW, Sunderland, Reino Unido
- shop@ella-mae-jewellery.com
- ella-mae-jewellery.com
4,7
Excelente
149 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Had a faulty pair of earrings
Had a faulty pair of earrings, i sent a message, a replacement was sent out within minutes. Excellent customer service. Will definitely purchase again. Thank you
1 de abril de 2026
TOTAL SCAM - Marketing is a LIE!
I purchased 3 items from this company. Their marketing claimed to be "closing out inventory" from their jewelry business. Come to find out, this is a complete lie. They sell jewelry from a number of Chinese firms. (I could have gotten the same quality from one of our dollar stores here in the USA). They did not supply an order confirmation with an order number and none of their following emails regarding tracking showed an order number either. Their return policy says that if you provide them with an order number, reason for return, and how you want your money returned, they will respond within 24 hours. THEY HAVE NOT although I have emailed them everyday at two different email addresses since the delivery. This company is a total scam. They may have been legitimate at some point, but they are NO LONGER TRUSTWORTHY OR REPUTABLE! Save your money. For those reading their reply... yes, I believed I have the right (and same) company... Ella Mae Jewellery in the UK and spelled Ella Mae Jewelry being marketed to the USA... ellamae-jewelry.com
23 de marzo de 2026
Opinión espontánea
Respuesta de Ella-Mae Jewellery
You obviously have the wrong company. All orders are despatched from ourselves in the UK using the order number our customers receive immediately on placing their order. We have no emails from you. And, we do not sell to the USA. Please locate the correct company before writing reviews. To confirm we have no connection with the USA business of a similar name.
Respuesta de Ella-Mae Jewellery
Thank you for the great feedback.
Fast delivery and product as described
Fast delivery and product as described. Happy customer.
27 de febrero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for sharing. Glad you are happy with your order.
Perfect jewelry set
Lovely Necklace & earring set , quick efficient service . Good quality and value for money
23 de febrero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for the great feedback, it is much appreciated.
Beautiful jewellery at very reasonable…
Beautiful jewellery at very reasonable prices.
Quite quick delivery
Would highly recomend
23 de febrero de 2026
Respuesta de Ella-Mae Jewellery
Thank you so much, glad you are happy with your order.
Lovely made earings
Lovely made earings . Really hard to put through the piercing hole not managed to get them in yet
20 de febrero de 2026
Order arrived quickly and I was very…
Order arrived quickly and I was very pleased with my purchase. A lovey necklace that is good value and quality for price.
20 de febrero de 2026
Lovely jewellery
Lovely jewellery, well made and such good value. I had a slight issue with my order and my query was dealt with swiftly. Excellent customer service.
20 de febrero de 2026
Well made and looks real lovely
26 de enero de 2026
Moonstone Necklace
Value for money, good design, prompt delivery. Will definitely be buying from Ella Mae Jewellery again.
30 de enero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review. We are so glad you wee happy with your Ella-Mae purchase.
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review.
Happy Customer.
Placed my order. Ordered confirmed. Posted and received. All within a week. Fantastic!
28 de enero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review. We are glad you were happy with our service.
Love my earrings this is the third time…
Love my earrings this is the third time I've ordered from them great value for money
28 de enero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review. We are so glad to hear that you love your Ella-Mae purchsases.
My purchases from you
I am over the moon with all my purchases from you eagerly waiting my sunken heart studs to arrive
26 de enero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review Anthea.
Beautiful jewellery
Beautiful jewellery, excellent price,good packaging, quick delivery
27 de enero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review.
Item arrived on time was perfect just…
Item arrived on time was perfect just like photos .Lovely and good value for money
26 de enero de 2026
Respuesta de Ella-Mae Jewellery
Thank you for your lovely review.
Fast delivery for reasonably priced…
Fast delivery for reasonably priced jewellery
31 de diciembre de 2025
Respuesta de Ella-Mae Jewellery
Glad you are happy with your jewellery and the service received.
Good purchase
I am very pleased with the earrings and necklace I bought from Ella-Mad .They are very pretty and well made. Thank you.
30 de diciembre de 2025
Respuesta de Ella-Mae Jewellery
Thank you for the lovely feedback Kathleen. We are glad you are happy with your Ella-Mae purchase.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.