Well only been with this company a few months very disappointing to say the least. They terminate your subscription without actually calling you to explain. If they valued their customers they would... Ver más
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Consulta las opiniones de los clientes
It is an experience that no doubt comes with huge challenging moments when switching a transport vehicle from unleaded into fully Electric vehicle! Elmo has provided great solutions to some of o... Ver más
La empresa ha respondido
Staff are friendly, I ordered a car, gave them money and then a week later a car arrived on time 😁 This experience is far more straightforward than any experience I’ve had financing a car by a... Ver más
La empresa ha respondido
Fast and effective service from these guys! Cheapest lease available after browsing for weeks. Fab car no complaints, wish the AC worked but just needs regassing. Other than that, got the car delivere... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de leasing
- también en la categoría
- Agencia de alquiler de automóviles
- Compañía de financiación y préstamos para coches
- Concesionario de automóviles usados
- Concesionario de autos
- Servicio de arrendamiento de automóviles
Sobre elmo
Escrito por la empresa
elmo is an electric car subscription service on a mission to help everyone switch to an electric car...
Book online in 5 minutes, get verified in 24 hours and have an EV delivered to your door in just a few days (subject to availability)
Unlike a lease, there's no deposit to pay and no long contractual commitment. You can hand back the car (or swap to another) by giving 30 days' notice after your first month. The subscription package is all-inclusive too, covering:
We can also help with charging both at home and on the road. Head over to our website to find out more.
Customer Service
Live chat to help you every step of the way...
We have a dedicated Customer Service team available via live chat, email or phone ready with advice and answers to help you find your ideal electric car.
Ready to go electric?
Try our Suitability Tool to see which electric cars could fit your lifestyle.
Información de contacto
Form 2, 18 Bartley Wood Business Park, Bartley Way, RG27 9XA, Hook, Reino Unido
- 0330 165 4945
- hello@elmodrive.com
- elmodrive.com
3,5
Medio
407 opiniones
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Easy ordering process and good customer service
The reservation process was straightforward and the vehicle arrived in good condition and on the day it was booked, but it's an all-electric vehcile and was delivered with just a 13-amp charger....
To their credit, Elmo customer service responded quickly to the issue but I am now 2.5 weeks on and I am still having to rely on finding tethered chargers when out and about while waiting for a cable to arrive.
If you want to be taken seriously then checking that approriate charging cables are supplied is surely a must?
7 de abril de 2023
Respuesta de elmo
Hi Simon,
Thank you so much for taking the time to leave us a review, we really appreciate the feedback.
We are so sorry to hear of the hiccup with the charging cable, we are very pleased to hear our team resolved this for you and looking into this further the charging cable will be with you very shortly. Please be assured that we have fully taken your feedback onboard.
If there is anything else at all we can do to help, either now or in the future, please do not hesitate to contact us.
The elmo Team
No Complaints here
No Complaints here
Hand over went smooth and delivery man answered all my questions
13 de abril de 2023
Respuesta de elmo
Hi John,
Thank you so much for taking the time to leave us a 5* review, we are so pleased to hear you enjoyed your delivery experience and we will be sure to pass on your positive feedback to our driver.
Take care and enjoy your new EV!
The elmo Team
I have been with this company for a…
I have been with this company for a good few months now. I haven’t had any issues at all. I was with another company that’s very similar before this and had what I can only describe as the worst service and experience from a company I have ever had in my entire life. That’s putting it mildly. I’m sure you can figure out who they are. Elmo have been great. Absolutely no trouble. The service is friendly and very quick. They have done everything they said they would so far. No bother or stress. The process from start has been easy and service has been 10/10. Admittedly I haven’t had an issue with my car or anything so I can’t say how they handle those kinds of things but so far I cannot fault them and would happily recommend them.
12 de abril de 2023
Opinión espontánea
Respuesta de elmo
Hi Ursula,
Thank you so much for taking the time to leave us such a lovely review, we are so pleased to hear of the friendly service you have received from us.
Take care and thank you for your recommendation!
The elmo Team
1st Class Service
Excellent company to deal with and the contact Chanel was always available and the communication faultless and so quick - not always the case with any online companies. Would not hesitate to recommend.
11 de abril de 2023
Opinión espontánea
Respuesta de elmo
Hi There,
Thank you so much for taking the time to leave us a great 5* review, we are so glad tohear of the 1st class service you have received from Chanel, we will be sure to pass on your positive feedback.
Take care and thank you for your recommendation!
The elmo Team
Great website
Great website, very easy to understand
Plenty of support
I like the subscription idea where everything is included
7 de abril de 2023
Respuesta de elmo
Hi Kenneth,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear you have enjoyed your elmo subscription so far.
Take care and enjoy your new EV!
The elmo Team
Everything went very smoothly and lived…
Everything went very smoothly and lived up to expectations. Only one small downside - the driver was unable to complete a full charging on the delivery so the car arrived with only around 25% charge, meaning I had to go and charge very soon after receipt.
Just unfortunate and I would certainly recommend Elmo to anyone looking for a short-term EV
1 de abril de 2023
Respuesta de elmo
Hi John,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback.
We are so sorry to hear the vehicle was delivered on less charge than the 60% we aim to deliver with. We will certainly feed this back to the team in the hopes we can reduce the risk of this happening again.
Thank you so much for your recommendation!
The elmo Team
Perfect!
Literally everything was done as promised. Excellent customer service and fantastic car. The only negative is that I wish I’d found this company sooner!!
4 de abril de 2023
Respuesta de elmo
Hi Nova,
Thank you so much for taking the time to leave us a great 5* review, we are so glad you found us!
Take care and enjoy your new EV!
The elmo Team
Excellent customer service
Excellent customer service, from the process of subscription to the delivery of the vehicle. Driver, was extremely helpful and friendly.
3 de abril de 2023
Opinión espontánea
Respuesta de elmo
Hi Ola,
Thank you so much for taking the time to leave us such a great review, we are so glad to hear of the excellent service you have received. We will be sure to pass on your positive feedback to our driver!
Tahe care and enjoy your new EV!
The elmo Team
Elmo
Samantha was extremely helpful setting up my subscription and so far it has been an easy process to join.
4 de abril de 2023
Opinión espontánea
Respuesta de elmo
Hi Sophie,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear Samantha was able to help you through the booking process.
Take care and we hope you enjoy your new EV!
The elmo Team
Really good and the car is amazing
30 de marzo de 2023
Respuesta de elmo
Hi Bobby,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear you are enjoying your new EV!
Take care and happy driving!
The elmo Team
Very smooth transaction and excellent…
Very smooth transaction and excellent customer service
22 de marzo de 2023
Respuesta de elmo
Hi Karim,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear of the excellent customer service you have received!
Take care and enjoy your new EV!
The elmo Team
What an amazing company to deal with
What an amazing company to deal with. Louis is a true credit to the company who went above and beyond to help me to secure the car I really wanted. Really helpful, transparent and honest from the start. The whole process has been so easy and stress free. Highly, highly recommended! Thank you Elmo & Louis.
29 de marzo de 2023
Opinión espontánea
Respuesta de elmo
Hi There,
Thank you so much for taking the time to leave us such a lovely review, we are so pleased to hear of the amazing customer support you received from Louis and we will be sure to pass on your positive feedback.
Take care and thank you for your recommendation!
The elmo Team
Sadly car smelled very strongly of…
Sadly car smelled very strongly of cigarette smoke and still does after vehicle deodoriser purchased and used.
Rest of experience good but this let it down.
26 de marzo de 2023
Respuesta de elmo
Hi Marc,
Thank you so much for taking the time to leave us a review, your feedback is so important to us.
We are so pleased to see our team have been able to provide a resolution you are happy with and we really hope this goes some way to improving your experience.
Best wishes,
The elmo Team
Car leasing made simple
The process of leasing the car was very simple and Reasha helped me every step of the way. The car arrived as planned and the return procedure very easy, returning on the day that suits me. I will have no hesitation in using Elmo again.
27 de marzo de 2023
Opinión espontánea
Respuesta de elmo
Hi Mike,
Thank you so much for taking the time to leave use a great 5* review, we are so glad to hear of the service you received from Reasha - we will be sure to pass on your positive feedback!
Take care and we hope to see you again in the future.
The elmo Team
Make the move to Electric
My wife and I wanted to make the move to electric motoring, but didn't know if it would work for our lifestyle. We found Elmo and they made the process easy. We were able to pick a car, and get all the information easily, and within a few clicks we'd ordered our first subscription car. It was delivered exactly when they said it would. The delivery driver was excellent and very knowledgeable. We have only had to contact customer service a couple of times and I couldn't fault them. We wouldn't hesitate to advise anyone who wants to try electric motoring without taking on a pcp. Happy Motoring!
27 de marzo de 2023
Opinión espontánea
Respuesta de elmo
Hi Julie and Mike
Thank you so much for taking the time to leave us such a lovely review, we are so glad to hear how much you have enjoyed your elmo experience. We will be sure to pass on your positive feedback to our dedicated driver and customer experience team!
Take care and thank you so much for your recommendation.
The elmo Team
Respuesta de elmo
Hi Adam
Thank you so much for taking the time to leave us a 5* review, we are so pleased to hear our team have been keeping you updated throughout your booking experience.
Take care and enjoy your new EV!
The elmo Team
Good service
Car was delivered within the time frame, good communication from the team throughout. The driver profile on the website is easy to use and updated progress through the subscription and delivery process. Also handy to see driver stats, mileage etc…
Unfortunately the car did not come with any kind of handbook, so we are having to google as we go. The team also forgot to supply the granny charger and I am still awaiting delivery. Although the team did respond to my query very quickly.
17 de marzo de 2023
Respuesta de elmo
Hi Louise,
Thank you so much for taking the time to leave us a review, your feedback is so important to us.
We are so pleased to hear you enjoyed your delivery experience and the use of the driver dashboard. Thank you so much for highlighting the hand book and charger with us, we can see the charger should be received in the post shortly and we are going to send over your hand book.
We do hold these on our system and after taking your feedback onboard, our team are working on having these sent over automatically once the vehicle has bee delivered! This is why we love to hear from our subscribers.
Take care and enjoy your new EV!
The elmo Team
Great customer focus.
Great customer focus and big help from Louis. Thank you!
21 de marzo de 2023
Opinión espontánea
Respuesta de elmo
Hi Nigel,
Thank you so much for taking the time to leave us a 5* review, we are so pleased to see that Louis was able to help.
Take care and enjoy the elmo air fresheners!
The elmo Team
I wanted to find out how easy it was to…
I wanted to find out how easy it was to change my currant car which is the zoe to a MG. I spoke to Samantha who helped me out to what would be the best option she understood what i required and it made sense in waiting a little bit as i didnt need the car asap and didnt want to change to the colour that was available when we spoke.
21 de marzo de 2023
Opinión espontánea
Respuesta de elmo
Hi There,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to see Samantha was able to help with your query. We will be sure to pass on your positive feedback.
Take care and happy driving!
The elmo Team
Absolutely fantastic experience
Absolutely fantastic experience. Car was delivered on time and it is just the most beautiful car ever. The staff are just an absolute credit to this company. I will be a customer for the foreseeable future due to such a positive and first class experience! Thank you so much to the team at Elmo.
8 de marzo de 2023
Respuesta de elmo
Hi Carolyn,
Thank you so much for leaving us such a great 5* review, we are so pleased to hear of the first class service you have received from our dedicated customer experience team.
Take care and enjoy your new EV!
The elmo Team
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