ELTA Opiniones 160

Οι υπηρεσίες σας είναι απαράδεκτες, όπως επίσης και η συμπεριφορά των υπαλλήλων σας. Προφανώς δεν σας ενδιαφέρει η εξυπηρέτηση των πολιτών, όμως είναι αδιανόητο να χρειάζονται πάνω από δύο μήνες για την παράδοση αλληλογραφίας από το Ηνωμένο Βασίλειο. Κάτι λειτουργεί πολύ λανθασμένα και, όπως πάντα, σύμφωνα με την προϊσταμένη της υπηρεσίας σας, «δεν ευθύνεστε εσείς». Σας ευχαριστούμε λοιπόν για τα «Καλά Χριστούγεννα» χωρίς χριστουγεννιάτικες κάρτες, χάρη στη δική σας «εξυπηρέτηση»

απαραδεκτοι. μεχρι τωρα δεν ειχα παράπονο. αλλα εστειλα δεμα στις 15/12 κ μεχρι σήμερα ειναι σε στάδιο μεταφοράς. το κατάστημα π το παρέδωσα μ λεει εφυγε απο αυτους το μεσημέρι της ιδιας μερας. π στο καλο είναι το δεμα άγνωστο. καλα το τηλεφωνικό κέντρο ανύπαρκτο. με τα ποδια να το εστελνα θα ειχε φτασει τωρα. μιλαμε για ελλαδα απο τον εναν νομο στον διπλανο(3ωρες με το αυτοκίνητο). κ το ενα αστέρι π βαζω είναι υπεραρκετό. ντροπη τους

The worst service ever! The parcel arrived from Spain within 6 calendar days and is stuck in Athens for 10 calendar days already.

The worst of all is the customer service. I have been trying to get in touch for the last 1 hour and 45 minutes. Have contacted 4 different numbers, been on waiting list for at least 1 hour to finally reach the customer service for my parcel, only to tell me 'we cannot help other than tell you where the parcel is' - something that we can already see in the system.
When I asked them if they open tickets for each contact, of course the answer was 'No' and therefore there are no ways to complain or have transparency and metrics about the performance of the company and specifically the customer service and, there is no way of improvement without the knowledge of such metrics and the real issues of the company.

How do the supervisors know there is enough work even for the justification of these paid positions if tickets are not opened for each contact?

Being a public company, the metrics have to be improved or the company has no reason for existence, being paid by the tax payers.

Απελπιστική κατάσταση, καμία ενημέρωση, αιώνια αναμονή χωρίς καμία ελπίδα να εισακουστείς από κανέναν που είναι και το χειρότερο. Τι νόημα έχει να υπάρχει μια υπηρεσία που υπολειτουργεί σε βαθμό να είναι ανύπαρκτη. Η μόνιμη δικαιολογία είναι πως έχουν μεγάλο όγκο παραγγελιών, μόνιμα ακόμη και το καλοκαίρι. Είναι κρίμα να περιμένει κάποιος πώς και πώς να πάρεις ένα δέμα που σου έχει στείλει με αγάπη και να πληρώνει τα χρήματα του να έρθει για τις γιορτές μόνο για να φτάσει ένα μήνα μετά. Ντροπή που κανείς δε νιώθει. Κρίμα να μη λειτουργεί τίποτα σε αυτή τη χώρα.

The worst choice for sending parcels. After two weeks that the parcel arrived in Athens/Greece they still haven't delivered.

Pakken står som at den har fået label på… og sådan har den stået i 14 dage. Både dette firma og parfumefirmet er et scam. Hold jer fra det!
Parfumefirmaet er fleur.gr.

Trash. Ότι χειρότερο. Με το ζόρι αυτοι εκεί ξέρουν να κάνουν την δουλειά τους. Και είναι Πανελλαδικό ζήτημα.. από τις παραδόσεις μέχρι την εξυπηρέτηση πελατών ολα καθυστερημένα και «εμείς δεν μπορούμε να κάνουμε κάτι..» κανένας δεν μπορεί από ότι φαίνεται…Μέχρι και με απόκρυψη θα σε πάρουν οι διανομείς για να μην το σηκώσεις και μετά να μην μπορείς να επικοινωνήσεις για να πρέπει να πας από το κατάστημα. Σκουπίδια….

"Today, after waiting for forty-five minutes, I tried to mail a gift for my grandchildren in the United States (N.Y.). The employee told me that since July ’25 the shipment of parcels to the United States has been discontinued due to customs duties and clearance procedures!!!!!!! I left furious. I called two courier companies and they told me that for parcels valued under $100, shipment is carried out normally (although the cost was 140 euros...). I was also informed by my son in the Netherlands that the Dutch postal service sends low-value parcels under $100 to the U.S. without any issue. So here they simply abolished a service… just like that. They couldn’t find a solution…."

An overseas parcel was delivered to my door on Saturday. I was absent and the parcel was sent back to the post office. I tried calling the suggested number, no answered, then I sent a email explaining when I will be able to collect. The following week on Thursday i went to pick it up only to be told that it was sent back to sender, barely 4 working days later.

The letter (document) from my Bank was delivered to ELTA on 9/10/2025 and the delivery was made on 27/11/2025. If there was a zero star, I would put that. (The letter is within Greece).

Εξυπηρέτηση 0, κοροιδία 100%.
Θέλει προσπάθεια να είσαι τόσο κακός!

This review is to point out how useless elta's management is by closing down without prior notice 204 branches throughout Greece. Congratulations to the most corrupt government since 1974.

Αναγκάζομαι να αφήσω αυτήν την αξιολόγηση, καθώς δεν υπήρξε καμία λύση ή αποζημίωση για δέμα που χάθηκε από τις 22 Αυγούστο (πριν δύο μήνες). Παρά τις επανειλημμένες επικοινωνίες, δεν υπήρξε διάθεση ανάληψης ευθύνης, ούτε ενημέρωση για την πορεία της υπόθεσης. Ειλικρινά απογοητευτικό επίπεδο εξυπηρέτησης για μια εταιρεία που διαχειρίζεται προσωπικά αντικείμενα πελατών.
Εν τέλει απευθύνθηκα στον συνήγορο του καταναλωτή και αναμένω απάντηση.

I would rate no stars but not an option. A parcel arrived from the UK and i was left a note to pick it up. Off i went to Elta Elliniko and after 45 minutes of waiting because they are so slow, I was told that my 1st name was spelt differently on the parcel and they could not give it to me. It was 1 letter... but everything else was correct , Address, surname and I had the slip to pick up. Elta you are a disgrace to Greece. This causes the parcel to go back and more work for everyone ......

Insanely slow delivery. So slow in fact that by the time they started we'd gone on vacation. We called the before they started to change the delivery location and they denied. It got delivered in my city and we were charged double to deliver to vacation city that they previously denied. It's been over a week for a 2h drive,still haven't got that package.

Elta courier in MOIRES is the worst courier ever! It is runned by 2 children at the moment …they write they’ve been to your house and you were not at home. But in reality your parcel is in their store, they don’t even call you and when you find out, after searching for your parcel yourself, that it’s there ,you go to the store yourself, they cannot find it and ask you to come back. It is terrible and each time the same. They are rude and incompetent!

My parcel from Temu has been in transit at K.D.T. Athens for 13 days. No communication possible! Other parcels which were ordered much later but for which a different courier was used, have arrived days ago. Just avoid Elta Courier, it's a waste of time. There are plenty of good couriers in Greece.

Can see that the parcel has arrived in the country weeks ago, has cleared customs and yet nothing has arrived. Where are we? Is this Europe?

I have not received the package from this company since 3 weeks of my order. I have contacted them many times but they never solved the problem. They invented excuses to not make the delivery to the address, once the address was supposedly missing, one other time they said the temperatures were too high to make the delivery by motorbike and the next time they lied that they had not found the person at the address when in fact they didn't even contact the person who was supposed to pick up the package. This company is incompetent and a fraud.

The worst experience you can have!
It has been about over a year that absolutely no package arrives in a timely manner, domestic shipments take over two weeks to be delivered, they NEVER pick up the phone in the ONLY phone number you can reach them.
The "supervisors" answer emails, apologising for the delays and always blaming their extremely huge amount of deliveries which is the same "copy-pasted" excuse! They are understaffed , many of their spots are closed and shouldn't be accepting new customers AT ALL. I avoid every e shop that works with ELTA courier!