Emg Motor Group Opiniones 

395
•
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

great experience in buying a used KIA EV3 from this dealership. The salesperson who looked after us (Cameron Bailey) was very knowledgeable, efficient, friendly and helpful. We were happy with the tra... Ver más

Valorada con 5 estrellas sobre 5

Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected w... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I bought Nissan Qashqai on 13 May 2025 and salesperson & two managers accused us of dishonesty about our P/X which upset us a lot. Later we found many scratches on the car's wheels. Between three man... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Big thanks to James at EMG Duxford! He kept us updated throughout, never applied any pressure, and genuinely didn’t feel like a typical car salesman. The personalised videos were a brilliant touch... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Vehículos y transporte

Escrito por la empresa

The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

395 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(395)

108 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Friendly Service and efficient

Friendly Service, speedy too.

He spent a good amount of time go through things via a video he made of the car. Paul Gowers is friendly and informative.

7 de febrero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you for your great feedback.

We’re so pleased to hear you found the service both friendly and efficient. It’s fantastic that Paul Gowers took the time to create a detailed video and guide you through everything — we know how helpful that can be when making a decision.

We’ll be sure to pass on your kind words to Paul. Wishing you many happy miles ahead!

Valorada con 5 estrellas sobre 5

It was the right car at the right price

It was the right car at the right price. The staff were friendly, helpful, professional and genuine. The made the purchase process relaxed, straight forward and enjoyable.

7 de febrero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you for your wonderful feedback.

We’re delighted to hear you found the right car at the right price and that our team made the whole experience relaxed, straightforward and enjoyable. Providing friendly, professional and genuine service is exactly what we aim for, so it’s great to know that came across.

We really appreciate your support and wish you many happy miles in your new car!

Valorada con 5 estrellas sobre 5

I'd recommend EMG Haverhill to anyone…

I'd recommend EMG Haverhill to anyone because friendly and knowledgeable staff. No pressure to make you buy anything.

2 de febrero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you for your kind recommendation of EMG Haverhill.

We’re delighted to hear you found the team friendly and knowledgeable, and that you felt no pressure during your visit. Creating a relaxed and informative environment is exactly what we strive for.

We really appreciate your support and hope to welcome you back again in the future!

Valorada con 5 estrellas sobre 5

Exceptional service at Bury St Edmunds…

Exceptional service at Bury St Edmunds had a Ford recall on our motorhome booked in the next day and repair done quickly and professionally.
High Recommend the service department great customer service.

5 de febrero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you for your fantastic feedback about our team in Bury St Edmunds.

We’re so pleased to hear that your Ford recall was booked in promptly and completed quickly and professionally. Providing efficient service and great customer care is exactly what our team strives for, so your recommendation means a great deal.

Thank you again for taking the time to share your experience — we’re always here if you need us in the future.

Valorada con 5 estrellas sobre 5

Highly reccomend

Nicky Gregory has made buying a car from Emg haverhill really easy throughout, she has been there every step of the way, is very knowledgeable. I would highly recommend.

10 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Ruth, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valorada con 4 estrellas sobre 5

Very helpful and honest team at EMG

Very helpful team at EMG and always someone on hand to help. A special call out to Thomas Bickle who was my contact during my time and he was excellent in all areas of customer service. Many thanks to the team for being honest and helpful

12 de enero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Barry, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valorada con 5 estrellas sobre 5

Amazing

Went to EMG cambridge. Pedro has been excellent from start to end.
He made me feel
Comfortable, explain everything easily and there was no pressure to buy extras.
Anybody who wants a new car please go and see Pedro we also had a right laugh!
Thanks Pedro/Lewis

23 de enero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Lorna, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valorada con 5 estrellas sobre 5

Ryan Mackridge outstanding Service

Visited Cambridge showroom on Milton Road. Ryan at Kia has been absolutely outstanding in helping us with our Motability order. From start to finish he was professional, extremely helpful, patient and efficient, making what can sometimes feel like a daunting process completely stress-free.
What really set Ryan apart was his communication and dedication. He kept in regular contact with us throughout and went above and beyond.
Ryan’s commitment, honesty and customer care made all the difference, and we never felt pressured — just well looked after. A first-class service and a real credit to Kia. We wouldn’t hesitate to recommend him.

22 de enero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Melanie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valorada con 5 estrellas sobre 5

Dealership is very convenient and…

Dealership is very convenient and helpful, good service, Michael the salesman who I dealt with was very good and helpful when I ordered and picked up my new EV 5

16 de enero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Roger George, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Thanks again for the recommendation, and have an amazing day!

Valorada con 1 estrellas sobre 5

Terrible

Terrible, would never deal with them again. Lied to by salesman on 2 occasions regarding the specifications of the vehicle. After collecting the car there were issues with the car which I was told to put right at any garage as the warranty would cover the costs. After getting the issues seen to could have been rectified pre sale, it turns out that their mickey mouse warranty does not cover issues caused by their ineptness. I’ve now got a bill to pay for out of my own pocket to which EMG are not interested in covering. Shoddy workmanship in prepping the car for collection and a sales person who will happily lie to make a sale, keep clear!

31 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.

We would really appreciate the opportunity to understand this further. Please could you contact us at customer.service@emgmotorgroup.com with a few more details, including which dealership you visited, so we can ensure your comments are passed to the appropriate team. Thank you.

Valorada con 5 estrellas sobre 5

I decided to sell my car at the age of 84…

I decided to sell my car at the age of 84, as I don't particularly enjoy driving anymore. I'm used to cut and thrust many years ago, but, the quality of driving had really worsened/

I visited my local branch in Huntingdon, negotiated a fait price beneficial to both. The manager Marshall managed to arrange a swift bank to bank transfer which, I appreciated 5 stars

12 de enero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Martin,

Thank you for taking the time to share your experience with us. We’re pleased to hear that your visit to our Huntingdon branch was a positive one and that Marshall was able to assist you in agreeing a fair price and arranging a swift bank-to-bank transfer.

We really appreciate your kind words and 5-star rating, and we’re glad the process was handled smoothly and professionally. Should you need any assistance in the future, please don’t hesitate to get in touch. Have a great day.

Valorada con 5 estrellas sobre 5

Excellent experience!

I had a positive experience at EMG Mazda Cambridge, because Adam was very accommodating, providing a friendly and thoroughly professional service!

2 de enero de 2026
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Ethan A, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Valorada con 5 estrellas sobre 5

From very first contact Rob did…

From very first contact Rob did everything to try and find us the vehicle we wanted. When we finally agreed on a vehicle EMG Ely did everything possible to make the transaction as swift and smooth as possible. Rob, Michael & Lawrence, thank you, we only wish we lived closer.

30 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Angela Cross, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

Valorada con 5 estrellas sobre 5

Buying a used car from EMG Haverhill

From when i entered the show room to look at the vehicle I purchased. Paul the sales person that I dealt with was very proffesional nothing was too much trouble every thing was explained to me in great detail. I would recommend buying a car from EMG haverhill

27 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Adrian Robins, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Valorada con 5 estrellas sobre 5

Easy to deal with & will go the extra mile.

Easy to deal with & willing to go the extra mile for customers. Ash & Marshall were friendly and arranged for our chosen car to be transferred to the branch within hours for us to view. They offered a very acceptable deal and even threw in delivery to our home as part of the deal. They dealt with a couple of small requests we made cheerfully and promptly & delivered the car three days later. We have used them before and would not hesitate to use them again in the future.

27 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hello Mr Jonathan Myers, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Valorada con 5 estrellas sobre 5

Thumbs up for EMG KIA Ely

Comms were great, the team worked together really well and we were very well looked after. Kudos to Robert, Aaron and sales manager Michael. Best car-buying experience I've had in a long motoring career - narrowly ahead of our last KIA
purchase some years ago. Recommending KIA and buying yours from EMG!

19 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Steve Pye, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valorada con 5 estrellas sobre 5

I'd recommend EMG Huntingdon to a…

I'd recommend EMG Huntingdon to a friend because of the friendliness and non-pushy attitude and technique used by the staff. If I wanted information or advice they were happy to help but not in an intrusive way or in a way that made the purchase feel like an obligation.
Kirsty, Shawn and Paul are exactly the kind of staff you'd want to deal with, many dealers should take notes.

16 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Philip Webb, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valorada con 5 estrellas sobre 5

FANTASTIC SERVICE AND PEOPLE

EMG Kings Lynn
I was a little nervous purchasing my first brand new car however EMG ( Lee Holman and the Team ) made the process straight forward and went above and beyond on the day of collection .
The after sales service support has also been excellent and although not local I'm glad I purchased from this dealership .
Many Thanks
Mr May

26 de septiembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you so much for your fantastic review, Mr May. We’re delighted to hear that Lee Holman and the team at EMG Kings Lynn helped make your first brand-new car purchase such a positive and reassuring experience.

It’s great to know that the after-sales support has continued to impress, even with you being based outside the area. We truly appreciate you choosing EMG and are glad the journey has been worthwhile.

If there’s ever anything you need, please don’t hesitate to get in touch. Thank you.

Valorada con 4 estrellas sobre 5

Communication was prompt

Communication was prompt, when I asked for a video walk round of the vehicle. Sales team were polite and efficient. Only thing was I had to wait for the vehicle to be valeted when I had arranged a collection time.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Hi Alison, thank you for your positive review. We’re pleased to hear that our sales team were prompt, polite, and efficient, and that the video walk-around helped with your decision.

We’re sorry to hear that your vehicle wasn’t ready at the arranged collection time, and we appreciate your patience while it was valeted. Your feedback is helpful, and we’ll use it to improve our preparation process.

If there’s anything more we can do for you, please don’t hesitate to get in touch. Thank you.

Valorada con 1 estrellas sobre 5

Make sure anything need to fixed before you pay them !

Make sure you check your car before you leave and if anything needs be done before you go and pay if they promise anything to be fixed do not pay until is done after you pay they won’t do anything! Making all sorts of excuses not to pay an awful to deal with them after you pay ignoring you and your emails never buying anything from them again! 0⭐️

21 de noviembre de 2025
Opinión espontánea
Logotipo de Emg Motor Group

Respuesta de Emg Motor Group

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience and felt your concerns were not addressed to your satisfaction. This is not the level of service we strive to provide. We understand you have spoken to our Head of Business and dealt with him directly. If you need anything further, please don’t hesitate to contact us.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más