Encore Musicians Opiniones 430

Respuesta de Encore Musicians

7 abr 2026

Hi Richard,

Thank you so much for taking the time to leave us a review and I'm so sorry you had a disappointing experience on our site.

If you would like to speak with the musician before making a booking, you can send messages to the musician on the message thread on your enquiry page. You're also able to organise a call with the musician by selecting the 'call' button on the message thread with the same musician.

If there is any further information you require before making a booking, you can reach us at bookings@encoremusicians.com, the team is on hand to help with any query you may have.

The Encore team

Respuesta de Encore Musicians

30 mar 2026

Hi,

Thanks for taking the time to leave us a review and I'm very sorry to hear you had a disappointing experience with Encore.

Per our cancellation policy, deposits are non refundable. Non refundable deposits are in place to secure an agreement between yourself and the musicians, whilst also accounting for any loss of work for the musicians and the decreasing probability of the musicians being able to find alternative work at short notice if the contract is cancelled.

If this is at all unclear or if there’s anything you'd like to further discuss, feel free to reach out to our team at bookings@encoremusicians.com

All the best,
The Encore team

Respuesta de Encore Musicians

30 mar 2026

Thanks for taking the time to leave us this lovely review!

We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your event!

The Encore team

Respuesta de Encore Musicians

30 mar 2026

We're so pleased to hear that you're happy with your Encore experience! Thanks for taking the time to share.

The Encore team

Respuesta de Encore Musicians

11 ago 2025

Hi Paul,

Thank you for taking the time to leave a review, and we're very sorry to hear you had a disappointing experience with Encore.

Unfortunately, we couldn't find a booking or an enquiry under the name provided, and so we aren't able to advise further on this particular occasion. However, please feel free to reach out to our customer service team (bookings@encoremusicians.com) with the details you used to set up your enquiry or booking, and we'll be happy to assist you.

All the best,
The Encore Team

Respuesta de Encore Musicians

10 jul 2025

Hi Ben,

Thanks for taking the time to leave a review and we're sorry to hear you had a disappointing experience with Encore.

I can can confirm your enquiry has now been closed down and you will no longer receive communication from our team. We're always looking for ways to improve our platform and we really appreciate your feedback and have logged this with the team for further investigation.

All the best,

The Encore Team

Respuesta de Encore Musicians

2 jul 2025

Hi Anne,

Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience with a musician.

We strive to provide the best musicians to help make your event even more incredible and bring it to life, and I am sorry to see that this was not the case for your booking. We can appreciate how stressful and disappointing it must have been to not receive the service you paid for and this has been raised with our support team for further investigation.

On the rare occasion a musician needs to cancel a booking, our team is on hand to help source a replacement. However, we were not made aware of this cancellation by the musician prior to the booking so we were unfortunately unable to help find a replacement on this occasion.

Our customer service team have been in touch to offer further assistance and have processed your full refund for the booking.

If you have any further questions, please feel free to reach out directly to our team and we’d be happy to assist.

The Encore Team

Respuesta de Encore Musicians

Actualizada el 30 may 2025

Hi there,

We're very sorry to hear that you had a disappointing experience with a musician, and to hear of the difficult circumstances surrounding it. However, based on the details provided, it appears that this booking was not made through the Encore Musicians platform.

All Encore bookings are processed through our platform, using our own secure payment system. They are governed by our own terms and conditions, not by individual musicians' contracts as described in your review. As a UK-based company, all contracts and transactions are conducted in GBP, and we do not currently operate in Australia.

To make a booking on Encore, you would have submitted an enquiry through our platform, communicated with the musician via your dedicated Encore enquiry page (with support from our Bookings team), and completed payment securely via the Encore platform, in line with our terms.

Any disputes or cancellations would have been handled by our customer service team, who look after every confirmed booking and provide comprehensive support in the event of a cancellation or dispute, including facilitating refunds where appropriate.

We can confirm that there is no record of a booking being made on Encore involving a musician named Cam Nicholson.

It’s possible you discovered the musician through one of our international directory pages? If so, you will have noticed that they link directly to the musicians’ own websites, and do not lead to creating an Encore enquiry or booking.

To clarify, these international directory pages are designed purely for discovery and information purposes, and they are separate from the actual Encore platform. They simply provide a convenient way to explore options in your area, functioning as a curated directory of links to high-quality musicians' own websites.

Any communication, enquiries or bookings made through those external links take place directly with the musician, outside of the Encore platform, and are not covered by our booking process or protections.

If you have any further questions or need support, please feel free to reach out directly to our team and we’d be happy to assist.

All the best,

The Encore Team

Respuesta de Encore Musicians

Actualizada el 30 may 2025

Thank you so much for this lovely review!

We're so thrilled to hear that you're happy with your Encore experience, and our wonderful Musician Success team is always on hand if there's anything you need assistance with.

All the best,

The Encore Team

Respuesta de Encore Musicians

13 may 2025

Thanks so much for leaving us this wonderful review, Michael! We're thrilled to have been able to help.

The Encore team

Respuesta de Encore Musicians

13 may 2025

Thanks for taking the time to leave us this lovely review!

We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your special day!

The Encore team

Respuesta de Encore Musicians

8 may 2025

Hi Louise,

Thanks for taking the time to leave us a review and we're very sorry to hear you've had issues when trying to contact the musician via email.

I can see a member of the team has already been in touch directly to confirm the musicians email address and phone number. We've also sent a chaser to the musician via email which has gone through successfully.

If you experience any further issues getting in touch with the musician, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.

The Encore team

Respuesta de Encore Musicians

28 abr 2025

Hi Hanna,

Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience making a booking on Encore.

We're so pleased that your music booking has now been confirmed, and we're on hand to assist with anything you might need in the lead up to your event.

Upon investigating this for you, it looks like although the booking had been verbally confirmed by the musician, they did not initially accept the booking request you sent them through Encore, which is what is needed for a booking to be confirmed on the Encore website.

This meant the booking was not confirmed in our system, which is why you received emails from Annie letting you know your booking request had not been accepted yet. At that point the musician was asked to accept the request, to ensure the booking was officially secured for you.

We hope this makes sense! If you have any further questions or concerns, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.

The Encore team