Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Ver más
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Consulta las opiniones de los clientes
Easy to contact. Short wait time a few mins but was given option for a call back but could take 2 hours so I just waited. Helpful member of staff. Stayed on phone until I received email and checked... Ver más
La empresa ha respondido
The gentleman I spoke to answered the phone in a very helpful friendly manner. This helped me feel that he had time for me and I wasn't made to feel hurried like other companies do. I was treat with... Ver más
La empresa ha respondido
My mortgage is coming to an end November 2026. It was a 20 years mortgage. This company brought my mortgage from the company we took the mortgage out with. Something I’ve never heard of. It’s a r... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Información de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,2
Muy bueno
447 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 70% de las opiniones negativas
Suele responder en menos de 1 semana
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Acct No
Acct No: 73310862.
Change of tactics but a big thank you to Emdad (Raz).
Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I described to him, and is going to take me issues forward.
Thanks for instilling a little bit of trust in Engage, a long way to go, but a start.
21 de julio de 2026
Opinión espontánea
Not very helpful
Not very helpful and will never use them again not recommend them to nobody
21 de julio de 2026
Opinión espontánea
Staff very helpful explaining…
Staff very helpful explaining everything to me
21 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Barry, Thank you for your kind review!
We're delighted to hear that our staff were helpful and took the time to explain everything clearly. Providing support and making sure our customers feel informed and confident throughout the process is very important to us.
We truly appreciate your feedback
Excellent service always!!!
20 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Rana, Thank you so much for your fantastic review! We're delighted to hear that you've consistently received excellent service from us. Your continued support and positive feedback mean a great deal to the team and motivate us to keep delivering the high standards our customers expect.
The lady I spoke to today was the bests…
The lady I spoke to today was the bests person I have spoken to for engage credit she was very helpful and put my mind at ease
20 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Carole, thank you for taking the time to leave us such a wonderful review. We're delighted to hear that the colleague you spoke with was so helpful and able to put your mind at ease. Providing clear, supportive service and ensuring our customers feel reassured is extremely important to us.
We'll be sure to pass your kind feedback on to the team member involved. Please don't hesitate to get in touch if there's anything else we can help with.
Respuesta de Engage Credit
Hi Penny, we're delighted to hear that you received great customer service and found our team reassuring. We understand how important it is to feel supported, and it's wonderful to know we were able to provide you with confidence and peace of mind.
We really appreciate your feedback.
I was impressed by the way you treated…
I was impressed by the way you treated me
16 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Maxwell, we are delighted to hear that you were impressed by the way you were treated when speaking with our agent. Providing a professional, respectful, and supportive experience is incredibly important to us, so it's wonderful to know that our team made a positive impression.
We appreciate you taking the time to share your feedback and thank you once again.
Easy to contact
Easy to contact. Short wait time a few mins but was given option for a call back but could take 2 hours so I just waited. Helpful member of staff. Stayed on phone until I received email and checked I could download documents. Answered my questions
16 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Thank you for your review.
Hi Lynn, We are delighted to hear that you found it easy to get in touch with us and that your call was answered within a short time.
It's great to know that our colleague was able to assist you thoroughly, answer your questions, and stay on the line until you had received and successfully downloaded the documents you needed.
Providing clear, helpful support and ensuring our customers feel fully assisted is very important to us, so we truly appreciate you taking the time to share your experience.
Respuesta de Engage Credit
Hi Harris, thank you for your review, we are very pleased to hear that you found our team understanding. We appreciate you taking the time to share your feedback and are glad we could provide support during your experience with us.
Respuesta de Engage Credit
Hi Philip, thank you for taking the time to leave us a review. We're delighted to hear that you received excellent service. Your feedback means a lot to us and serves as great encouragement for our team to continue delivering the high standards our customers expect.
We appreciate your support and look forward to assisting you again in the future.
They were very helpful today as they…
They were very helpful today as they have been over the last few months.
10 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Thank you for taking the time to leave a review.
We're delighted to hear that you've found our team helpful, not only today but consistently over the last few months. Providing ongoing support and a positive customer experience is important to us, so it's great to know our efforts have made a difference.
We appreciate your feedback and thank you for your continued patience and trust
I kept repeating myself constantly so I…
I kept repeating myself constantly so I did end the call as it was becoming frustrating and no one has tried to call me back
10 de julio de 2026
Opinión espontánea
Spoke to a lovely man very helpful and…
Spoke to a lovely man very helpful and friendly. Excellent customer sevice.
10 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Sarah, thank you for taking the time to leave us a review.
We're delighted to hear that you received such friendly and helpful service and that our colleague made a positive impression.
Providing excellent customer service is what we strive for, so it's wonderful to know your experience reflected this.
We really appreciate your feedback and look forward to assisting you again in the future.
I was listened to empathy and sympathy
I was listened to empathy and sympathy. He was so patient with me. Did not look down on me with my situation.
8 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Gloria, thank you for taking the time to share your experience. We're delighted to hear that you felt listened to, supported, and treated with empathy throughout your interaction. We understand that discussing personal circumstances can be difficult, so we're especially pleased that our colleague was patient, understanding, and made you feel respected without judgment. Your kind feedback means a great deal to us, and we'll be sure to pass it on. Thank you again for your review.
Mortgage queries
Very knowledgeable
and helpful customer service.
9 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Thank you for your wonderful feedback. We're delighted to hear that you found our customer service team knowledgeable and helpful. Providing clear information and support to our customers is extremely important to us, so it's great to know we were able to assist you effectively. We truly appreciate you taking the time to share your experience.
My call in to discuss my account was…
My call in to discuss my account was well handled by the company’s representative.
7 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi, thank you for taking the time to leave us a review. We're delighted to hear that your call was handled well and that our representative was able to assist you with your account. Providing a professional, helpful, and positive customer experience is very important to us, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us.
Very helpful in my very difficult…
Very helpful in my very difficult circumstances.
7 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Paul, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful to you today on your call. I will be sure to pass on your feedback to the relevant team.
Engage credit are amazing
Engage credit are amazing, friendly and understandable in people’s issues
7 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Elizabeth, thank you for your 5 Star review. It is really pleasing to hear your feedback and I pass your comments on to the relevant team.
Supportive non judgmental and…
Supportive non judgmental and professional
7 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Janet, thank you for your 5 Star review. It is really pleasing to see that our agent was supportive on your call with us today. I will be sure to pass on your feedback to the relevant team.
The lady was very quick helpful and…
The lady was very quick helpful and clear to talk to.
7 de julio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Jayne, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful and easy to talk to. I will be sure to pass on your feedback to the relevant team.
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