Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Sian was absolutely awesome. Helped me more than I can put into words. I highly recommend if you have any issues and need to speak to Engage you ask to speak to Sian.
Excellent customer service, the chap I spoke to was extremely helpful, as an anxiety sufferer, he was friendly and explained everything so well. Well done Engage Credit
Avoid !!! Such a Robbing company, there rates are unbelievable , they have no compassion or help for there customers, they bleed you dry, my rate of 9% on a variable now has crippled me and my fam... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Información de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
449 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 67% de las opiniones negativas
Suele responder en menos de 1 semana
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The team member listened to my concern …
The team member listened to my concern and was extremely helpful. He addressed the concern I raised and dealt with it very professionally and in a reassuring manner.He demonstrated excellent customer service. Thank you.
24 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Audrey, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you and addressed your concerns. We’ll make sure your feedback is shared with the team.
The customer service agent was very helpful
The customer service agent was very helpful
23 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Kevin, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you. We’ll make sure your feedback is shared with the team.
Great advice from the team
Waiting time is the only thing but that has to be expected. Great advisors of what to do and the help if needed
23 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Gary, thank you for your 4 Star review. I am sorry to hear about longer wait times. We have been experiencing a higher number of calls which unfortunately, has impacted the time it can take to speak with our specialists. Although I understand this can be frustrating and can cause inconvenience, we are making every possible effort to ensure we respond to all our customers in the shortest time possible
The lady was very helpful and friendly…
The lady was very helpful and friendly answered any questions and give all the information i needed
23 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Margaret, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent was helpful and you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Never never go near Engage credit
Never never go near Engage credit , they are loan sharks
They will bleed you dry
19 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Paul, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
My call was handled quickly and…
My call was handled quickly and professionally with every question answered clearly.
19 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Steve, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service and that your call was handled promptly and your queries answered to your satisfaction. We’ll make sure your feedback is shared with the team
Quick to reply
Quick to reply
Good response to my question
I could understand totally what the gentleman was saying to me
Thank you
18 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Suzanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team
Customer service
The advisor on the other end of the line was very helpful polite and professional i asked questions and he answered them very professional made me comfortable
17 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Mr Johnston, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Really helpful staff
Really helpful staff, dealt with my query quickly and efficiently. Thanks.
17 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Julie, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
I needed more time and they gave me…
I needed more time and they gave me some.
Thank you
16 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Robert, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Liam was very helpful
Liam was very helpful. Explained everything well. Very polite. A credit to the company.
15 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Maureen, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Appalling service from beginning to…
Appalling service from beginning to end. I'm an FCA authorised adviser ringing on behalf of clients with a mortgage that had been taken over by this company. Although the extensive & longwinded process that this company insists in order to be an authorised 3rd party was followed to the letter I was still unable to obtain the information I required. Had to make yet another formal complaint & request a call back from this company on Monday from someone who actually knows what they are doing12
12 de junio de 2026
Opinión espontánea
Excellent service thanks
11 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Ron, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Avoid Engage Credit
Absolutely disgraceful mortgage service company. Unable to make a decision on their own and won't even discuss the extortionate rates there employers are charging 'we just do what the mortgage lender tells us to' No idea how they get a trustpilot 4 out of 5 rating when they have more 1 out of 5 scores than all the rest put together
11 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Review of Account
I spoke with an operator who was knowledgeable, understanding and compassionate in offering assistance and a review date set.
9 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Patricia, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the operator was able to support you in a knowledgeable and compassionate way and set clear next steps. We’ll make sure your feedback is shared with the team.
The advisor was very helpful and…
The advisor was very helpful and professional handling my query
8 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Patricia, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the advisor was able to support you in a helpful and professional way. We'll make sure your feedback is shared with the team.
The person I spoke today was the best
The person I spoke today was the best. Very helpful
8 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Eddie, thank you for your 5-star review. We’re really pleased to hear that the person you spoke to was so helpful and made such a positive impression. We’ll be sure to share your kind feedback with the team.
Helpful member of staff
Helpful member of staff, no long wait time.
5 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Zonia, thank you for your 5-star review. We’re really pleased to hear that you received helpful support without a long wait. Providing timely and effective service is important to us, so it’s great to know we got this right. We’ll be sure to share your kind feedback with the team.
Everything I had to phone it's been a very good experience
Everything I had to phone it's been a brilliant experience.
They are very patient and nothing is to much trouble.
4 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi Louise thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Helpful consideration and…
Helpful consideration and acknowledgement of the circumstances.
4 de junio de 2026
Opinión espontánea
Respuesta de Engage Credit
Hi thank you for taking the time to leave your 4-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
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