Hormn Opiniones 715

Extremely poor service and false advertising. I was an existing Enhanced Men's Clinic patient transferred to Hormn following their acquisition. In April 2026, Hormn sent an email stating that the subscription increase from $83 to $120 per month was "actually a reduction" because bulk-billed blood tests would be included at no cost. When I attempted to order a blood test after the price increase took effect, I was still charged $175. Hormn advised that the bulk billing feature had not yet launched and would roll out in approximately three months. Despite multiple requests, Hormn declined to offer any credit or revert pricing until the benefit was actually available. I have since cancelled my membership and lodged complaints with Consumer Affairs Victoria and the ACCC. My concern is not with the price increase itself, but with the use of an unavailable benefit to justify it as a net saving to patients.

update to Hormn reply: You've just publicly confirmed that you charged a higher price for a benefit that didn't exist yet. Your own email called it 'actually a reduction.' It wasn't. Complaints have been lodged with Consumer Affairs Victoria and the ACCC.

After being with Enhanced Men’s Clinic for 2 years, I was rolled into the new Hormn platform. The result was a 50% price increase for what feels like a worse overall service — clunky interface, AI replacing actual support, and it became very difficult to speak to a real person.

As a long-term TRT patient, I felt there was very little continuity of care or proactive follow-up despite the ongoing subscription costs.

My consultation with Dr Matthew Hasdell was also extremely disappointing. Rather than feeling listened to or collaboratively managed, I felt talked over and dismissed. The only practical advice I received was to find a GP, which defeats the purpose of paying for a private TRT clinic in the first place.

I have obviously gone elsewhere

Since the Enhanced Men’s Clinic changed to Hormn, they are terrible. Good luck if you want to speak to a human.
I was with EMC for about two years. But since they changed to Hormn, they ONLY have an ai assistant (that won’t understand you) there is no ‘contact us’ email or phone number to call.

Also, your pathology results (that YOU pay for) isn’t released to you, it only available to view on your dashboard. Why? I track and record all my medical results & have done for years! Why can’t I have a pdf printout like EMC used to do?

Some Hormn links don’t work either. If you love being run around & don’t value quality, by all means, go to Hormn.

It’ll be interesting to see if they improve things, but I’ve cancelled my subscription to them. Do yourself a favour and read the RECENT reviews of Hormn. Don’t waste your time & money here men. Go elsewhere. You’ve been warned.

The website is great, easy to use, but its very difficult to contact a human, no contact emails and you have to go through their Chat Bot. They are all about getting you to do their expensive blood works, even though that is covered in Australia, and then they want to lock you into a Monthly subscription before seeing a doctor! Buyer beware! Go see you GP, a lot easier, i thought this would save time and be easier, but no, do not use!!

This company is only about taking your money, I booked and done a blood test, I didn't realise prior that they have no option just to book and pay a consult, you are made to sign up for a monthly or yearly subscription to have your initial consultation, after the consultation I decided to cancel the subscribtion and I asked for my money back, Hormn are refusing to refund this subscription I never used, I have no problem paying for the doctors consultation,

When Hormn were Enhanced Men’s Clinic (EMC) they provided a really good service and I never had any issues when ordering bloodwork referrals, booking consultations and ordering re-supplies. I did a lot of research as to which clinic to use and chose EMC due to 5* rating, the 4.3* rating since the rebrand should tell you something.

Since the rebrand to Hormn I have had nothing but issues and dramas with nearly every aspect of the service. Booking a consultation now can take nearly a couple weeks, ordering a re-supply is absolutely disastrous! Don’t hold your breath waiting for that resupply to come. They advertise 2-3 day shipment on medications but that is DEFINITELY not the case!

From my personal experience, I am currently taking TRT (obviously) and HCG to help my boys continue to produce semen as my partner and I are trying to conceive. My first order of HCG took around 6 weeks to arrive (which I was told is normal) my first re-supply arrived within a week after that, great! Then the dreaded rebrand to Hormn, I ordered a re-supply of HCG and after 2 weeks there was nil change to my order status from ‘Ready to dispense’. So I tried talking to the chatbot on the website, which must be the most retarded form of AI chatbot available. I explained the wait time on my HCG re-supply and the response from the chatbot was ‘that’s not normal, 2-3 weeks is definitely too long… anyway, just keep waiting’.
I couldn’t seem to find a way to speak to an actual human so I booked a consultation with a doctor, waited a week, asked him what the go was as I did previously explain the urgency of the re-supply. He said he would speak with the compounding lab and the Hormn team to find out what is taking so long. I never heard anything back.

I then managed to find a contact email address a few days later so emailed the Hormn team. Received a response a day or so later saying they would look into it. I didn’t hear anything back. I again emailed asking what the go was and was told that they had made a mistake and the compounding lab were waiting on something from them. They then told me they would express the urgency of the re-supply. I waited for a couple weeks and again didn’t hear anything back so I emailed again saying they would reach out to the lab and see what the status of my order was. Guess what, I never heard anything back.

About one month after I ordered my re-supply I received an automated email saying there had been a change to my order status. Rejoice! A couple days later, my order status is ‘delivered’, I go outside, grab the box. Definitely doesn’t look and feel like a cold pack which is how HCG is supposed to be transported. I open the box to see Hormn have sent an injection kit for the HCG. Except they sent the TRT injection kit with the 21g and 25g syringes which is a needle that is definitely not going in my belly! What should have been provided is the 1ml 28g syringes (I believe, can’t quite remember now). So I will have to go out of my way to go and get those syringes from a needle exchange.

Since the rebrand to Hormn they have been nothing short of p*ss poor and I would highly recommend NOT choosing them as your TRT, HCG and weight loss medication provider. As I said above, when they were EMC they were rated 5*, look at them now. And after a quick scan through the reviews it seems most of these negative reviews have come since the rebrand.

So all in all, sh*t service, sh*t customer comms and although polite customer service, still sh*t.

*Edit* looks like a typical AI response from Hormn

Run, hide and avoid at all costs.

I’ve been a patient of Enhanced Men’s Clinic / Hormn for a couple of years now. They started off good, but have fallen off a cliff and I’d strongly recommend avoiding this company at all costs. Reasons outlined below.

1. Customer service is non-existent. They simply don’t read emails or messages, and have no means of other contact aside from “live messaging” which is not live unless you want to speak to AI. When someone does reply, they don’t read anything you’ve wrote and respond with generic information that doesn’t address anything you’ve raised.
2. Pricing is insane now. They have increased the cost of everything, and it’s now completely uncompetitive with other providers on the market, who actually respond to emails and calls, and are far less rigid with their processes.
3. Their technology is terrible. Nothing works. They migrated platforms, failed to communicate basic information the patients and then everything broke. I was treated like a brand new patient and had to start from zero context, all whilst having no medication due to the ridiculous delays in responses. This resulted in a gap in treatment, that I had to overcome by engaging a GP to dispense medication on a once off basis to maintain continuity. They were shocked at my experience and suggested staying away from these types of provides for this reason.
3. Prescriptions are completely illogical. They prescribe 10ml of 5000iu HCG, whilst acknowledging it is stable for one month, despite forcing roughly 10-12 months supply at a cost of almost $500. This is almost double what they used to prescribe, and means you throw away about 70% of the product before buying another massive vial which you can never use. Other clinics do not do this, and compound more reasonable volumes at a much lower cost.
4. They force you to use their expensive and rigid testing services, meaning that you don’t get the results for your own records, and you can’t save costs by getting your GP to refer you for the same tests, meaning another $200ish for tests that other providers will let you get via a doctor referral, despite the tests being identical.

All in all, save your time, money, sanity and patience and go with a different provider who actually cares about you and isn’t there to just gouge you for every cent you’re worth to them. I know there are many patients leaving them for the same reason, as confirmed by other providers who are inundated with calls from ex-HORMN patients who are leaving for the reasons I’ve described.

**Edit - the doctors are fantastic and I can’t fault them. They are only operating within the parameters they are given, and my experience whenever I have spoken to an actual practitioner has been exceptional **

Bad communication,Not responding to emails or answering appropriate questions

Paid for blood tests through previous system. After rebrand to Hormn, results can’t be used and I’m being asked to pay again. Unable to contact support or speak to a human. Very frustrating experience

The new system didn’t shoe my treatment plan the lady asked me to send my recipient because my treatment was not showing in the system

Whilst the TRT is a wonder and has absolutely improved my quality of life, this particular company is absolutely scamming clients by making extra charges mandatory.

Here are multiple examples: they have made it mandatory to buy injection kits with each prescription -I had been able to buy bulk syringes, needles, swabs and canisters for a whole year at a fraction of the cost. I was recommended to do this by one of their very nice and helpful nurses back when they were enhance men’s clinic. I don’t require their over priced injection kit but am forced to purchase it with each prescription renewal. I don’t care if they say it’s a matter of continuity and safety. I’m injecting my own ass so don’t make out like safety is your number one concern.

To provide a faster shipping experience there’s also a mandatory freight cost of $25.
The original subscription fee was $83 a month and will soon be $120 a month. Thanks for providing advanced noticed … is that so I can find a second job to pay for it?

The drug itself was approximately $180 for the prescription and that shot up to $230 simply because 4 vials in one box was changed to 4 boxes with 1 vile! Again, just another additional cost.

All money grabbing.

Once you begin TRT you can’t naturally produce this hormone. So, I’m feeling trapped by a big company adding additional cost after cost.
They know quality of life is diminished when the treatment stops so essentially trapped.
Pretty vile practice from a company I thought was there to help people not bankrupt them!
The previous Enhaced Men’s Clinic was doing a good enough job with helpful staff and quality checkups. During their transition phase I was supplied a few months of meds with no blood work checks. Seems like it’s about drug supply with maximum profits for this company. Sad that they once appeared to be offering help to those struggling with hormonal issues but now just want to help empty your pockets.

Firstly Id like to say that prior to the rebrand (as Enhanced Mens Clinic) I found this service excellent, and all of the clinicians I have spoken to pre and poat rebrand have been very good.

The rebrand has made the service objectively worse for the patient in several ways:

~40% monthly price increase overnight.
- Forcing you to buy blood tests via their platform at a significant mark up vs your GP/third party service
- A particularly egregious "Mandatory" 50$ fee for ~$6 worth of injection equipment.

In summary - flashy new website but much worse patient experience that increases your costs and reduces your choices as a patient.

I am switching services as a result and I hope these terrible changes have a negative impact on their business.

All was good whilst they were under the company name Enhanced Mens Clinic.
Since the platform/name change to HORMN, terrible experience.
No communication and no viable way to send an email or phone for support.
Price raised from $83 to $120 a month for subscription also not good.

I'm giving two stars rather than just one because the doctor I spoke to was attentive, supportive and informative.

The 40-50% raise in the monthly subscription price AND the mandatory $50 inclusion of their own needles/syringes when purchasing medicine AND that they've changed the pathology company they use to one with fewer offices… well, I'm going to look for another provider now.

Used to be good, but since the rebrand the pricing has become a joke.
You’re now forced to pay an extra $50 for a few syringes with every resupply whether you need them or not. These are basic items you can get yourself for next to nothing, so it just feels like a cash grab.
Communication feel generic and automated, like you’re talking to a bot rather than an actual person.
The clinic has clearly shifted towards squeezing more money out of patients. Not a great experience anymore, I'll be looking to move to an alternative TRT clinic

Have been a client of Enhanced Mens Clinic for over 6months now, and since they've transitioned to Hormn with a portal I CANNOT seem to get an appointment with a doctor so I can get my new supply, which I due in a few days...extremely frustrating cos no matter what I do it doesn't work and no one will help, cos the portal simply isn't working, on my phone, my wife's phone and our desktop computer. Have read other reviews and seems that after 6 to 9months they stop helping/replying to emails.....oh dear

I have moved over from Enhanced Men's Clinic, which was great, but this new Hormn platform is hopeless. Costs have gone up. Booked a Doctor consult and no call received, can't get in contact with them. Once I have renewed my script I will find another provider. I'm done.

The only consults I've had so far are the initial ones before the first supply is granted despite being subbed for 4 months. No blood test requests, no plan changes, no concern just radio silence except for the support tickets I've written. They have just transitioned to HORMN (previously Enhanced Mens Health) which is their excuse to neglect customer care plans. New accounts don't seem to function correctly & they've also increased subscription price by 50% minimum. $83 to $120-140.

Raising prices by 40% after a rebrand is highway robbery...