Enjoy Travel 

company refuses refund after booking with a dodgy third party who refused our credit card at the pickup point. nothing mentioned about amex not being accepted at booking. enjoy sends a template response to my request for a refund, no reply since. no car seat on arrival either. pay a bit more somewhere else with proper customer service, and vetted third party providers.

One of the worst booking experiences I've had. I paid in advance, followed all the instructions, repeatedly tried to contact the supplier and still never received the service I paid for. Instead, my booking was cancelled and I was refused a refund. I'm now pursuing the matter through my credit card provider. Before booking, compare reviews on Google, Trustpilot and other independent websites to get a broader picture of customers' experiences.

I had a terrible experience with Flex To Go Manchester, where i was essentially pressured and conned into paying 5x more than id paid through Enjoy Travel prior to leaving NZ.

I wrote a complaint to Enjoy which had a lot of detail, accounting for my experience with Flex. There were a multitude of issues, many of which breach Trading Standards in the UK.

Despite having to wait a long time for each reply, they got back to me after consulting with Flex, where Flex blatantly lied about why they charged me a considerable amount extra. Their own reply contradicted the paperwork they supplied, but do you think Enjoy cared? Nah.

Enjoy did not address ANY of the issues i raised, and each reply was backing the reply they got from Flex.
I then got the "We will not be entering into any further correspondence regarding this matter" message.

I am currently speaking directly with someone from Trading Standards in the UK who is putting together a case for Flex 2 Go Manchester so if anyone reading this has had a similar experience, please report it.

I wouldnt use Enjoy Travel again, and would advise others not to as their complaint handling and customer service is really really poor.

I had an extremely disappointing experience with Enjoy Travel.
I made a fully prepaid car rental booking using an Enjoy Travel voucher for collection in the UK. Unfortunately, my inbound flight was delayed by more than two hours due to circumstances entirely outside my control.

When I arrived at the Drivalia rental desk, my booking had been cancelled because I had arrived after the scheduled collection time. Despite having paid in advance, I was refused the vehicle and had to arrange alternative transport at additional cost.

I subsequently contacted Enjoy Travel, explaining the circumstances and asking for either a refund or reimbursement of the additional costs I incurred. My complaint was rejected, with the company relying solely on the fact that no flight number had been added to the booking. They have since issued their final response and stated they will defend any legal action.

My disappointment is not just that I missed the collection time because of an unavoidable flight delay, but that a prepaid booking resulted in no service being provided and no meaningful attempt was made to reach a fair resolution.

Based on my experience, I cannot recommend Enjoy Travel and would encourage anyone booking through them to read the late-arrival terms very carefully before paying.

Noleggio auto da oltre 10 anni con diverse compagnie e non mi era mai successa una cosa simile. Green Motion mi ha consegnato un'auto già sporca. Alla riconsegna, mi hanno addebitato i costi di lavaggio senza alcun motivo valido, lucrando ingiustamente sul cliente. Un comportamento del genere è inaccettabile. Sconsiglio vivamente Green Motion e mi aspetto che Enjoy Travel selezioni meglio i propri partner o intervenga per il rimborso. Statene alla larga.

Abzocke! Trotz Meldung per Mail und Telefon, dass wir Verspätung haben, wurde unsere Reservation storniert. Die Anzahlung erhielten wir nicht zurück und mussten den 5-fachen Preis für ein ähnliches Auto bezahlen. Leider brauchten wir dieses Auto, damit wir die Reise fortsetzen konnten.
Nächstes Mal werde ich die Erfahrungsberichte vor dem Buchen genauer studieren.

Boek hier geen auto. Ik heb veel geld extra moeten betalen omdat de 2e naam niet genoteerd was. Telefonisch en per mail zeer slecht tot niet te bereiken

What a fraud company took the money and never delivered . They use Drivalia to book . Once I phoned Drivalia the number they give on the booking to book a shuttle service to take you to the elmdon trade park but no lift comes it's a scam the guy on the phone asks to do a credit check on the phone who is an Asian guy from Birmingham and he fails you on the credit check and reads som t and c sorry we cant offer you the car go back to enjoy travel. I then asked him to read back the details entered he gives me the wrong licence digit and laughs when I say that is incorrect so basically a scam deliberately done I give him the letter he says that would fail also . You phoned enjoy travel they say put in a compalint. All money gone no refunds etc . Don't use any of these two car companies scammers . What goes around comes around

Poor experience

It is a fraud company. They have tie-up with Green Motion & U-Save which are fraud companies.
They will show a car rental which is much less as compare to the market. However after you handover the vehicle, you'll start getting invoices of penalty, admin charges (which are much more then panalty itself).
They will get digital certificates signed by you to cover their bit, and no body reads those fine lines and as a touriest, we are anyway in hurry to grab the car as soon as we land.
They dont have any customer care number which is active, phone is not getting picked up for last 2 weeks. Email response you'll get once in 2-3 days and that too incomplete or with English that only god can understand.
While handing over the vehicle, they will not explain you what will happen if you take vehicle to Toll-routes. You can't pay toll on your own and at the same time, they will not tell you proactively of any pending payments so that they can combine 60 pounds of admin charges with penalities. And not all PCNs will be combined together. They will charge you every week new one, also wont communicate if we can save some charges proactively.
Belive me and try their customer service number by your own- it doesn't gets answered. Must as an avoid for any touriest, from any part of the world.

DONT TOUCH! These guys are a total scam. Not only did I not get my prepaid hire car in Gatwick, but they wouldn’t refund a penny when I arrived without a credit card. Lacked any understanding or empathy to rectify situation.

I am writing this to warn other travelers about the refund policy of Enjoy Travel. My car rental reservation was canceled by the local car rental provider, not by me. Despite the fact that the service was never provided and the cancellation was outside of my control, Enjoy Travel has refused to issue a refund for the amount paid.

I have attempted to resolve this through their customer service, but they have denied the request. It is highly unprofessional to retain payment for a canceled service. I strongly recommend using a different broker that honors standard refund practices when a reservation cannot be fulfilled by the provider.

Das Auto über Check24 in Albanien bei Lets Drive über Enjoy Travel gebucht und bezahlt, samt Vollkaskoversicherung.

Da wir das Auto als Transport fürs Gleitschirmfliegen verwenden wollten, haben wir genau die AGB vorher gelesen. Alles passte!
Dann bei der Abholung plötzlich eine nachvertägliche Bedingungen, OffRoad-verbot!
Unterschrift Pflicht!
Das ist NÖTIGUNG und AUSBEUTUNG!
Wir verzögerten, schauten die Autos bei den umliegenden Vermietern an, deutlich teuerer. Ein Auto für den selben Preis erst am folgenden Tag wieder über Check24.
Nun den Nachvertrag doch unterschrieben.

Am Tag 3 war es soweit. Eine 1,4Km unbefestigte Straße!
Am Abend haben wir dann gesehen dass wir per WhatsApp angeschrieben wurden, „Sie befahren eine unbefestigte Straße und müssen diese sofort verlassen.“

Danach haben wir das Auto abgestellt und mussten täglich 40,€ fürs Taxi ausgeben, weil für uns keine Nutzung (Startplatz zum Fliegen hatte eine 1,4 km unbefestigte Strasse) mehr hatte.

Trotzdem wurde uns 400,€ Kaution als Strafe fürs nutzen von offroad Straßen abgebucht.
Eine Frechheit!

Bought and paid for full rental of a Rav 4 or similar 2.5 litre vehicle, paid for extra fully loaded insurance, all from Europa car in Cancun Mexico, they couldn’t supply me a RAV4 offered me a Dacia Duster 1.5? Told them I didn’t want a Dacia so they offered me an old Chrysler which I accepted! Brought car back with no damage at all! Which was all great! Signed off the charge for the fuel as expected! Got home and had been charged nearly £600 for extras I had no idea about charged to my credit card!
Absolute scammers