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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a screwdriver set nearly three months ago and after nothing at all happened I asked for an explanation and I got none and then I was offered a refund which I have been waiting for for since... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Very slow delivery >3 weeks and goods still not arrived. Goods evidently not in stock which was not stated. Inadequate communication. Poor telphone customer service - overseas call centre couldn't tra... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Order number SOQ-4256: ordering was very easy. Their technical team were very helpful in finding product that matches the specifications I sent. Price was cheaper than some other suppliers as well. I... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered a couple of items from Enrgtech. The package has been delayed a bit, but I’m okay with that as these things can happen sometimes. Communication has been reasonable so far, and the o... Ver más

Información sobre la empresa

  1. Mayorista de artículos eléctricos
  2. también en la categoría
  3. Tienda de electrónica

Escrito por la empresa

Enrg Tech is UK’s leading distributor of electronic components. Has millions of electronic components and offers same day shipping. New components added daily


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

359 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 96% de las opiniones negativas

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3,4

Todas las opiniones

(359)

242 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

EnrgTech

I recently ordered from EnrgTech, I found their website easy to use, even with the wide range of products. Ordering from them was painless and delivery was swift. Will absolutely be ordering from them again in future

18 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No inventory. No product. No refund

Ordered a product at their website. Immediately got an email afterwards that the product was not in stock, order was cancelled. Normal refund was not possible for some reason (like what?)

I had to provide bank details for the refund. Despite several emails assuring me that the refund process was of top priority, i have not received anything and it's been about 5 months. They also stopped responding.

It seems this company does this on a frequent basis and makes money on people forgetting or not having the energy to try and get their money back.

It's just disgusting. How is this even legal

Please respond to this and just give me my money back so i won't have to go through the chargeback process
Order 122917

28 de mayo de 2026
Opinión espontánea
Logotipo de EnrgTech

Respuesta de EnrgTech

Dear Jeroen,

Order #122917

Please accept our sincerest apologies for the unacceptable five-month delay regarding your refund, and for the sudden stop in our communication. Your frustration and anger are entirely justified. We are deeply sorry for the stress and inconvenience this has caused you.

The need for your bank details was due to a system error that blocked a standard card reversal, but it is entirely our fault that your manual refund was not sent immediately. We are currently fixing our internal processes to ensure this does not happen to anyone else.

We want to get your money back to you immediately. Your refund has been escalated to our finance team as an absolute priority today.

Please reply to this email ( trustpilotreview@enrgtech.co.uk ) to confirm your bank details so we can send the transfer. Alternatively, if you have already started a chargeback with your bank, please let us know so we can approve it immediately on our end.

We are deeply sorry for this issue.

*** Updated: as per advise by our Finance Dept, refund has been issued and process on June 5, 2026. One of our Team is already in contact with you via email.


Sincerely,

EnrgTech Team

Valorada con 1 estrellas sobre 5

Avoid! Terrible Company, Placed order in November Still awaiting Refund.

I see my experience isn't a 1 off and loads of other reviews saying the exact same thing! So Please Avoid!

Ordered in Stock items in November 2025, stated 5-7 Day dispatch time, never dispatched, when I did originally email they were quick at replying, said goods will be dispatched end of the week. Never happened, asked for a refund, and again quick reply saying no problem, 15-30 days for it to re-appear on card.
However refund never came, every month told the same copy and pasted messages, "Please be assured that your refund is scheduled to be release this week and has been prioritized accordingly." and "I continue to actively chase this internally"
They have now stopped replying to emails since May 2026, I've since gone through credit card company to get the funds back.

28 de mayo de 2026
Opinión espontánea
Logotipo de EnrgTech

Respuesta de EnrgTech

Dear Josh,

Please accept our sincerest apologies for the unacceptable delays and the breakdown in communication you experienced.

You should never have been left waiting for your order, given repetitive updates, or ignored when chasing your refund. This is entirely unfair to you, and we are truly sorry for the frustration and stress this has caused.

While we fully support your decision to get your money back through your credit card provider, we are using your feedback to fix our refund process and ensure this does not happen to anyone else.
Please let us know your order details, please message us on trustpilotreview@enrgtech.co.uk one of our team will assist you.

We are deeply sorry for letting you down.


Sincerely,

Enrgtech Team

Valorada con 5 estrellas sobre 5

Easy ordering

Easy ordering
Placed an order online which was straight forward. I received the acknowledgement straight away. The order arrived in just over a week which is not bad.

29 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute scam of a company

Absolute scam of a company, do not buy from them. No delivery of "instock" items, no explanation, still awaiting refund.
Sales email inbox is full so rejects all emails. Conviced all calls are diverted to a foreign call centre. Avoid at all costs. How companies like this get away with it is beyond me.

20 de mayo de 2026
Opinión espontánea
Logotipo de EnrgTech

Respuesta de EnrgTech

Dear James,

Order Ref: 124723

I am incredibly sorry for the awful experience you’ve had with us. You have every right to be angry about the delivery delay, the lack of communication, and the wait for your refund. Leaving you in the dark like this is completely unacceptable.

We’ve recently been upgrading our systems to improve our tracking and speed up our refunds, but your order unfortunately got stuck in the backlog during the transition. We also had a major technical glitch that caused our sales inbox to fill up and reject emails, which we have now fixed.

I want to sort this out for you right away. Please email your Order Reference Number and order details at trustpilotreview@enrgtech.co.uk, and I will personally push your refund as soon as possible and send you the confirmation receipt immediately.

I know we’ve let you down, but I appreciate you bringing this to our attention so we can fix it.

*** Update: as per advise by our Accounts Dept, refund has been issued and process last June 5, 2026. One of our Team is already in contact with you via email. It will take 3 to 4 working days to receive your refund to your bank account.


Sincerely,
EnrgTech Team

Valorada con 2 estrellas sobre 5

Very slow delivery and poor communication

Very slow delivery >3 weeks and goods still not arrived. Goods evidently not in stock which was not stated. Inadequate communication. Poor telphone customer service - overseas call centre couldn't track order progress or provide ETA. Sales dept. ignored emailed request to cancel this £230 order as I had to order elsewhere. I will not order from this company again.

20 de abril de 2026
Opinión espontánea
Logotipo de EnrgTech

Respuesta de EnrgTech

Dear Green Magic Co,

Order Ref: 150066

I’m writing to you personally to sincerely apologize for the experience you’ve had with us. It’s clear we dropped the ball on your delivery and communication, and for that, I am truly sorry.

We’ve already started making changes to our internal tracking to make sure our team has the right answers for you the first time you call.

Regarding your request to cancel, your order had unfortunately already reached the final dispatch stage and was shipped out on May 7, 2026 and delivered to you on May 8, 2026.

We would still love the chance to make this right. If the items are no longer needed since you had to source them elsewhere, please just let us know. We’ll send over a prepaid return label immediately and make sure your £230.00 refund is handled as a priority the moment the package is back with us.

Thank you for your patience while we sorted this out. We hope to have the opportunity to provide you with the seamless service we’re actually known for in the future.

Regards,
EnrgTech Team

Valorada con 5 estrellas sobre 5

SO SIMPLE TO ORDER

SO SIMPLE TO ORDER, FROM THE VAST RANGE OF PRODUCTS. GREAT PRICE AND GREAT TRACKED DELIVERY. WELL DONE ENGRTECH, TOP MARKS.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently ordered a couple of items…

I recently ordered a couple of items from Enrgtech. The package has been delayed a bit, but I’m okay with that as these things can happen sometimes. Communication has been reasonable so far, and the ordering process itself was straightforward. Hoping the items arrive soon and in good condition. Overall, a decent experience up to now.

8 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT TRUST - Refund withheld since October 2025 - Police report filed

I placed an order (#121838) on October 1, 2025. The company cancelled it on October 15 due to stock issues and promised a full refund within 14 days. It is now May 2026, and I still haven't received my £404.74.

Customer service keeps giving excuses about "internal system issues" and "technical constraints" for months. They even tried to force a credit note instead of a refund, which is illegal.

I have officially reported ENRGTECH LTD to Action Fraud (UK National Fraud & Cyber Crime Reporting Centre) with reference number RF26050227182C. I am also initiating a chargeback through my bank. Avoid this company at all costs if you value your money.

6 de mayo de 2026
Opinión espontánea
Logotipo de EnrgTech

Respuesta de EnrgTech

Dear Endre,

We sincerely apologies for the delay of refund.
One of our Team will contact you soon to resolve this issue.

We have noted your report to Action Fraud (Ref: RF26050227182C). We are fully prepared to cooperate with any inquiries they or your banking institution may have to ensure this is resolved to your satisfaction.

We appreciate your continued patience; we acknowledge that this delay has been unacceptable. We are currently reviewing our internal protocols to address the root causes and guarantee that no other client encounters a similar experience

Regards,
EnrgTech Team

Valorada con 1 estrellas sobre 5

Total Scam

Total Scam

First thing you'll notice is that they buy 5 star reviews. Go through them, they're all posted at around the same time in blocks from single review accounts with generic bot wording.

They will sell you parts they do not have, and then will never refund you. Genuinely baffled on how they get away with it.

They even have the audacity to come to us for parts when they owe us hundreds of £'s from an unfulfilled order. No doubt to get a realistic price they can quote to their next fraud victim.

Do not give them your money, they will scam you.

5 de mayo de 2026
Opinión espontánea
Logotipo de EnrgTech

Respuesta de EnrgTech

Dear Liam,

Please accept my sincere apologies for the delays you've experienced with both your delivery and your refund. This is certainly not the level of service we strive to provide.

To resolve this immediately, please email your order details directly to trustpilotreview@enrgtech.co.uk. I am personally overseeing this inbox to ensure your refund is prioritized and completed without further delay.

We have recently overhauled our internal delivery and refund systems to prevent these types of bottlenecks.
Thank you for your patience while we make this right.

Best regards,
EnrgTech Team

Valorada con 5 estrellas sobre 5

Highly recomended

Highly recomended, service is 5 out 5 and that is hard to come by. Delivery was a little earlier than expected which is a major plus. You have a customer for life!

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had a very positive experience

We had a very positive experience working with EnrgTech. The quality of the products consistently met our expectations, and all items were delivered in excellent condition.
Communication was clear, prompt, and professional throughout the entire process. The team was always responsive and willing to assist with any questions or adjustments we needed.
We especially appreciate their reliability and commitment to deadlines, which made our cooperation smooth and efficient. It is clear that they value long-term partnerships and customer satisfaction.
We would confidently recommend EnrgTech to anyone looking for a dependable and trustworthy supplier.

29 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service is good

I have not had complaints from my customer and I have had good service placing orders.

20 de abril de 2026
Opinión espontánea

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