Enterprise Rent-A-Car UK Opiniones 

Nightmare company
Nightmare company
Nightmare company
Stay clear
I have waited in ALL DAY 3rd december for my hire car ALL DAY from my bank account nationwide and not one bit of communication to say they are running late or cant come. I have Lost wages today because they cant be bothered to communicate. First time i have ever used them and what a nightmare and cost me money AND STILL NO CAR at 19.15pm SO LOSS OF WAGES AGAIN TOMORROW
NOW 4TH DECEMBER 7.30am still no car. No way of getting children yo school so 2 days wages lost and NO CAR. How hard is it to communicate with a customer!!! I accept things/plans go wrong but no communication at all.

Day 2 driver hour late and sent to the wrong house
His paperwork says the wrong address.
Sat 6th december the car was supposed to go last night and you guessed it NO SHOW. NO COMMUNICATION WE WAITED IN ALL DAY AGAIN
I rang several times 01934420900 NO ANSWER.
Sunday 7th dec no communication bo nothing
IT IS NOT MY FAULT IF YOU COLLECT ON MONDAY AND WE ARE NOT HERE WE ARE GOING TO WORK

I hired a car at the end of August. It’s revered slightly early but I was charged for an extra day of car hire. While the customer service care in Barnstaple was great the drop off at Heathrow was chaotic. It’s been 6 weeks of emailing the company and still no resolution. I should NOT have been charged this and living abroad it’s time consuming and frustrating to still be dealing with this.

The vehicle provided – a tail lift van – was not fit for purpose and caused significant disruption and stress during an already busy moving day.

Upon collection, no instructions were given regarding the operation of the tail lift or any special requirements for its use. When we arrived at our destination, the tail lift did not work at all. We attempted to contact the numbers provided for over an hour, but were unable to reach anyone for assistance.

Eventually, we had no choice but to drive all the way back to the depot to report the fault. Only then were we told that the tail lift could be made to work by “playing around” with the air conditioning controls — something that was never mentioned at the point of hire. Throughout the remainder of the day, the lift remained unreliable, only functioning intermittently when the air conditioning or even the radio volume was adjusted.

This issue caused us to lose nearly two hours of our booking time, severely impacting our moving schedule and creating unnecessary stress. When we returned the van, we informed the team of the issue and were told, quite casually, “oh yes, we’ve heard this can happen,” which indicates that the problem was already known.

Have raised a complaint and had zero response 5 days on. Really disappointed

Disgusted with Enterprise Rent-A-Car Aberdeen Dyce – Avoid at All Costs!

If I could give zero stars, I would. My experience with Enterprise Rent-A-Car at Aberdeen Dyce has been nothing short of a scam.

I returned my hire car in perfect condition. I even have video evidence of handing it back, with staff signing it off and confirming no issues. They refunded my deposit of £200 on the spot, which should have been the end of the matter. But unbelievably, a week later they took £500 from my account with no proof whatsoever of damage. No photos, no paperwork, no explanation.

As if that wasn’t bad enough, they later billed me for even more money, again with zero proof or explanation of any supposed damage. This isn’t customer service – it’s tantamount to corporate theft.

This isn’t just a one-off mistake – after digging further, I discovered multiple customers have experienced the same treatment. This looks like a systematic scam to take money long after the vehicle has been returned and signed off.

It’s absolutely disgraceful behaviour from a company that trades on trust. Enterprise Aberdeen Dyce should be avoided at all costs. If you value your money and peace of mind, do not use this branch. There are plenty of other reputable rental companies out there that won’t try to rob you weeks after your rental ends.

Shameful and unacceptable

Avoid Stratford upon Avon to rent a van …on the site they don’t have vans available out of stock ,they let you to book one after they call you to inform you about stock out and you have to wait for your refund long time…

After returning the car, Enterprise rent a car accused me of a damage that was already on the car before it was given to me. Although, did send them a video that was made before taking the car and it showed the same scratches, they still went ahead to take £500 from my account without any notice, knowledge or an invoice which is theft legally. Enterprise is a disgrace to the car rental and leasing industry and should be banned from operating in the UK. Had to raise this case with BVRLA for Enterprise to admit to the scratch was there prior to the rental. Still waiting for the £500 to be returned and inconvenienced cause to be settled.

Enterprise. Bamber Bridge, Preston is the branch I wish to highlight. Having broke down on the motorway part of my recovery was a confirmed car from the above branch to gey home. On arrival at enterprise they confirmed my booking then told me they had no car. Later they offered a corsa but I would have to wait a further 3 hours. They then revoked that offer and said I could have a long wheel base van instead still 3 hours later. The next branch over had a car park full of vehicles but they would not ask them to assist. I ended up getting a train on my own volition with my family to Preston and then on to Edinburgh. I would give them a minus score if this was possible. First and last time I will deal with this company.

Rated 0 out of 5

I am appalled by the tactics used by Sydnaham Branch of Enterprise!
I am appalled by the tactics used by your staff, specifically the manager, which I believe led to my daughter scuffing a car on your lot. My daughter, who has only been driving for a year, was encouraged to park in a specific, difficult spot, which resulted in the incident.

Given the prior inconsistencies and poor customer service, I believe this was an intentional act to unlawfully withhold our deposit. We have already filed a complaint and contacted your help number, but we have received no satisfactory support. This situation feels like a scam targeting unsuspecting drivers, and I assure you, I will not cease until our deposit is fully refunded.

The manager Farajan should be sacked for being incompetent , inciting strife and trouble to the doors of enterprise by pulling such a stunt!

Im guessing if I turned up with a big gorilla looking husband he’d soon refund our money ! There’s a name for people like him.
But seeing as where just women, (probably man less in his tiny mind) so he feels superior behind his tiny desk to try this criminal behaviour. Even encouraging us to hire the vans out for carnival and illegally hire it for more cash to others which goes against enterprises terms and conditions. He looks wired and evil and I’m sure where not the first consumers he has stitched up !