Entripy Custom Clothing Opiniones 5563

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

If I could give zero stars or negative stars, then I would do so. Three separate orders have been neglected. Rush orders were not fulfilled and I had to follow up on multiple orders to ensure comple... Ver más

Valorada con 5 estrellas sobre 5

Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website soft... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sur... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de serigrafía
  2. Tienda de ropa
  3. Tienda de camisetas personalizadas
  4. Tienda de bordados
  5. Impresora de pantallas

Escrito por la empresa

Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 92% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Go somewhere else!!!

This will be our final order with Entripy. Still have not received our complete order. I've asked for someone to contact me to no avail. All we get is email excuses and delays.

10 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Ordered adult golf polos and paud…

Ordered adult golf polos and paud nearly $500 and received children sized shirts. At this point im not sure if i want to continue ordering from this website.

10 de diciembre de 2024
Logotipo de Entripy Custom Clothing

Respuesta de Entripy Custom Clothing

Thank you for your feedback. We're very sorry to hear that your order did not meet your expectations. Upon reviewing your order, it appears that the items selected were listed as youth-sized which is indicated in the product name and description.

In the future, please note that we have a team that is always ready and more than happy to assist with finding the perfect product for you. They can be contacted through the chat box at the bottom of our site or at clientcare@entripy.com.

Valorada con 5 estrellas sobre 5

Entropy is fantastic to work with

Entropy is fantastic to work with. The communication is top notch every step of the way. Needed an adjustment to the proof and it was done quickly and exactly as asked for. Order was ready sooner than expected.

5 de diciembre de 2024
Valorada con 1 estrellas sobre 5

I placed my order almost two months ago…

I placed my order almost two months ago and I still haven’t received it. I called and they said to call the courier I did and they did not have an answer. Once I spoke to them they said to go back to you guys. Anyways I have paid quite a bit of money and no one seems to help me.

4 de diciembre de 2024
Logotipo de Entripy Custom Clothing

Respuesta de Entripy Custom Clothing

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the shipping delay of your recent order. Unfortunately, Purolator has been facing significant delays due to an unusually high volume of shipments.

Although these delays are beyond our control, our team is actively investigating the status of your package and will reach out soon to assist you further.

Valorada con 5 estrellas sobre 5

Amazing customer service

Quality of shirts was great. My order was missing some and the customer service was best I’ve had anywhere in years. Prompt, polite and helpful. Problem was quickly solved. Five stars for amazing staff

6 de diciembre de 2024
Valorada con 4 estrellas sobre 5

Great experience!

We ordered 350 sweaters for a school event. The process of designing the sweater was smooth. Everything we ordered came correct, even when a speedy reprint was needed for a couple of sweaters (they identified the issue before even shipping the sweaters). The sweaters came very quickly, and were already sorted and labelled which helped immensely. Would definitely order again!

2 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Still don’t have the order nearly a…

Still don’t have the order nearly a month later.

3 de diciembre de 2024
Logotipo de Entripy Custom Clothing

Respuesta de Entripy Custom Clothing

Thank you for providing your feedback. We sincerely apologize for the inconvenience and frustration caused by the shipping delay on your recent order. Unfortunately Purolator has been experiencing extensive delays due to a higher than normal order volume.

While such delays are out of our control, our team is looking into your package to see if we can help expedite the shipping and will be in touch to help shortly.

Valorada con 5 estrellas sobre 5

Exceptional customer service

This was the second time that I have ordered swag for my company, second company that I have done this through. Ordering through your company was very easy, communication with your company was very quick and easy. All steps of the process were very seamless. The product received is as expected and I am very pleased with the result.

2 de diciembre de 2024
Valorada con 4 estrellas sobre 5

For the most part things were excellent

For the most part things were excellent, however my only dislike was that I could not add to my order and had to pay another shipping charge just to add one more pair of joggers to the order, not even an hour after the order had been placed. Had I had that ability and no extra shipping or Entripy would have been willing to credit that shipping charge I would have rated my experience a 5 star.

2 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Attention to detail

Entripy took the time to listen and note my concerns. They worked with me until they got what I wanted right. The shirts are great!

26 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Two Sides

Print quality was solid, t-shirt was a huge disappointment.

Not as much as the boilerplate, platitude riddled customer service. Clearly they do not want my future business.

18 de noviembre de 2024
Logotipo de Entripy Custom Clothing

Respuesta de Entripy Custom Clothing

Hi Frank, thank you for sharing your feedback. We're very sorry to hear that your t-shirt did not meet your expectations. A member of our resolutions team will be reaching out shortly to assist.

Valorada con 5 estrellas sobre 5

Had a rush order and Entripy came…

Had a rush order and Entripy came through clutch. Katrina was great to deal with. The embroidery was well done on the hoodies, and I appreciated the quick turnaround. Will definitely use again.

25 de noviembre de 2024
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