Eon Drive Opiniones 113

WAll Box nicht mehr Nutzbar,
im März ist das Backend abgeschaft worden. Nun haben wir eine Wallbox, - die nicht mehr nutzbar ist. -
Hilfe von Eon ? nicht möglich- Mitarbeiter sind nett, jedoch helfen können Sie nicht. Was bleibt übrig- wurde mir auch so von Mitarbeitern mitgeteilt. Eine neue zu kaufen. !! Nachhaltig ist was anderes.....

Hände weg von Eon Drive!
Nach der Umstellung von der eCharger app auf die eConfig app, funktioniert gar nichts mehr. Wallbox hat fast 4000 insgesamt gekostet. Obwohl die Wallbox noch garantie hat, weigert sich Eon diese zu tauschen. Obwohl Eon Milliarden an Umsätzen macht, behandelt Eon Kunden wie letzte Idioten. Die Firma ist einfach unseriös

Do not under ANY circumstances purchase an Eon EV Charger.

11 months of a product that is clearly not fit for purpose. The Eon support line is shambolic, after being offline for months the latest suggestion yesterday was to switch it off and on again. Meanwhile the ‘2nd line’ technical support is even worse, they don’t call back when promised and if they do then blame everything and everyone else, for example my broadband - I’ve now changed my broadband supplier, had a broadband engineer out and still exactly the same problems.

Eon should be utterly ashamed to be putting their name to this product, and for the stress and anxiety their product and terrible customer service is causing.

I’m seriously thinking about setting up a support group for those customers impacted by this product and to raise awareness market wide about how terrible it is. Something needs to be done. If you’re reading this because you’ve also in despair with an Eon charger then I really do sympathise.

WARNING Do consider using Eon Drive !!!
Nobody knows what they are doing.

Absolutely terrible !!!!

Had the eon charger installed last oct23,have had numerous problems with the charger going offline and hence not charging overnight as it did tonight. Being awake I double tapped the rfid card and it started charging, still had the blue light flashing though. I’m sure the issue is with the app not the charger because my app is showing the charger as offline but it’s working now with the app showing offline The helpline is pretty ineffective as all they can do is reboot the charger. It frustrating as you need the car to be charged for the morning but can’t trust the charger

I finally got a call from Eon who said it must be my wifi and that a wifi extender was required. Ok, so I popped out to my local Currys, explained the problem and purchased a wifi extender. Result - no change, the charger will not stay connected. It drops out after a few hours or longer. Fortunately I have not paid for it and have told Eon either fix it or take it away. NO RESPONSE so NO PAYMENT.

Plötzlich werden monatlich 1,99 abgebucht. Einmal bei eon-Drive.de geladen und in der Abo-Falle?!

Den Kundenservice empfand ich nicht als hilfreich. Irgendwie bekommt das Gefühl, dass eine KI die Antworten formuliert, denn Kundenorientierung oder eine zufriedenstellende Lösung sucht man vergebens.

Haben Ladetarif S (7EUR = 10kWh), damals noch bei Elvah gebucht und über 80kWh angespart. Nach Übernahme Elvah's durch Eon wurde am Preis nichts verändert, allerdings an der Dauer. Jetzt ist das bereits bezahlte Guthaben nur noch 3 Monate gültig. Nach Kündigung bekamen wir eine Mitteilung das Restguthaben von über 50kWh zu verladen. Ging allerdings nicht mehr, da Tarif gekündigt wurde. Als Lösung bekamen wir angeboten doch den Tarif S zu buchen (also wieder 7EUR zu bezahlen), damit wir unser bereits bezahltes Guthaben verbrauchen zu können. Seltsam mafiöses Verhalten. Bereits bezahltes Guthaben nach Kündigung nicht mehr verladen zu können. Hoffentlich wird aus Eon ganz schnell Eoff.

Disappointing. Keeps disconnecting from the Wi-Fi making overnight charging next to impossible. It should be a simple process to charge, but isn’t. Agree with the review’s below.

Mein Arbeitgeber bietet ein Rückvergütungsporgram für Wallboxen via ein Drive and und es ist ein kompletter scam. Das Angebot ist 3x so hoch wie das von einem lokalen Techniker, aber da es keine Alternativen gibt können die da machen was sie wollen, auf jeden Fall die Finger von lassen wenn es eine andere Alternative gibt. Dann kommt noch dazu „am Telefon können wir leider keine Aussage machen“ und email Wartezeit beträgt 2 Wochen. In einem Wort zusammengefasst: Saftladen

If Zero were a Star option Eon Drive would’ve won the prize.
Survey and install was Ok at best, but it didn’t work.
Everytime I want to charge the car it’s “Red” fault.
Waste of money. Use anybody elses equipment other than Eon. Doesn’t work, not fit for purpose. 4 weeks in and many calls and tomorrow’s will be remove this ship of my house.
AVOID!!!

I wish I have of read the other reviews before spending a £1000 for the charger.
On the plus side, installation was good, neat and on time.
The Vestel charger itself is not fit for purpose. I keep getting the red ring of death and when that does not happen the charge disconnects from wifi (ceasing charge) and has to be hard reset from the fuse board. This has lead to sleepless nights wondering if the car will charge overnight in order to drive to work the next day (120 mile round trip). I have been using the charger for six weeks and the red ring has subsided but the general disconnect from WiFi happens around 3 times per week. I don't understand why the unit does not auto re-connect to WiFi like every other appliance / gadget.
The charger is by the front door, right next to a ring doorbell which never looses connection; The WiFi router is in the study above the porch so range or signal strength is not the issue, it is the box itself.

I had an Eon Drive charger fitted over a week ago. It doesn't work. Just get a constant red light indicating a fault. Phoned several times just get told my issue has been forwarded. They cannot offer any help and have no timeline as to when it will be fixed or repaired. Back to using the 13 amp socket.

Utter rubbish

Lousy service. I booked appointment for video conference call two weeks ahead, they cancelled it the day before, took about 4 phone calls and long waits to rebook another 10 days ahead. Again they did not make the appointment, did not notify me. They were the approved supplier through Nissan for car chargers.Nissn think again. Avoid them

Terrible charger

Just never works, I tap the card and nothing I'm getting it ripped out and replaced with a zappi

When it works it works well but so temperamental, avoid at all costs

Wallbox über EON Drive bestellt, wurde auch geliefert und installiert. Im Verlauf bereits diverse Kommunikationsprobleme, falsch ausgefüllte Anträge usw. durch die Subdienstleister. Die Anlage sollte so ausgerüstet sein das 22 KW Laden möglich ist. Am Ende wurde durch den Netzbetreiber die 22 KW Freigabe aber verweigert weil ein 2 Zähler verbaut werden müsste, dafür aber kein Platz vorhanden ist. Dies wurde leider bei der Planung nicht berücksichtigt, obwohl extra vor Ort Prüfungen durchgeführt werden. So hat man für teures Geld nur eine 11 KW Lademöglichkeit. Beschwerden werden abgebügelt und man erhält größtenteils nur automatische Antwortmails.

The charger they have fitted at our home has never worked and they are blaming our wifi and voltage issues which they say is not their problem. our wifi provider has tested and sees no issues. we have loads of devices included security working connect to wifi with no issue. we are going to do a voltage test and prove this is EONs fault. a truly terrible experience. their product should be taken off the market.

I plugged in to charge at McDonalds Lowestoft. The eon drive 300 kW fast charger was not working. I called eon and the guy helped me. We had several attempts including payment but it would not work. So he said he would reboot the machine ,the fancy way of saying turn it off and on. I waited as instructed and again tried my card . The machine e then worked. I asked him to confirm I would only be charged the once.He said I would be charged the reservation fee but it would be repaid.
I have now checked my bank account and I have been charged £30 , 6 times. That's £180 taken from my account because eon had a faulty machine. Be very careful as this is quite a sum to be debited for nothing. I have no idea when/ if it will be returned.