EPI Jewelry Opiniones 

30
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could give zero stars, I would. DO NOT BUY FROM THIS SELLER. I got a defective ring which broke and lost the stone. They won't replace the stone or the ring. I'm out several hundred dollars for a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My ring was gorgeous it looked exactly the same as the picture..delivery time was great my only problem was I ordered a 5ct not anticipating it would be so huge so my next order will be a 3ct however... Ver más

Valorada con 5 estrellas sobre 5

Lovely necklace and earrings. Sparkling and high quality, perfect for my wedding and many future anniversaries. As I believe the gold vermail and stones are genuine and thoughtfully crafted, I hope to... Ver más

Valorada con 5 estrellas sobre 5

My fiancée absolutely loves her ring. Well I should say wife now because we recently got married. Absolutely amazing, THANK YOU!!!!!

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Diseñador de joyas
  4. Fabricante de joyas

Escrito por la empresa

EPI Jewelry offers beautifully crafted, affordable moissanite jewelry designed to bring sparkle to every occasion. Each piece is created with a focus on sustainability and quality, offering a brilliant alternative to traditional gemstones. EPI Jewelry believes that stunning, high-quality jewelry should be accessible to everyone, combining style, durability, and eco-consciousness in every piece.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

30 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(30)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful 3 carat Oval Moissanite

I bought the 3 carat Oval Moissanite with hidden halo as a travel ring (to keep my diamond safely at home), and I’d have to say, it is quite a beautiful piece! I was looking at several sites to where to buy from, as I had bought a stacked set that I wanted to use with my original wedding bands (white gold, eternity ring with princess cut diamonds), but when it got to me, you can tell the silver from the white gold and they did not look good together, so was very disappointed with my purchase. When I read what gold vermeil was and that it closely resembles white gold, I had to go with Epi Jewelry and I’m so happy I did! It matches nicely with my wedding bands, as if they came together! The moissanite does shine nicely, but maybe one thing I would change is the size of the stone. I may have gone with a slightly smaller stone (maybe 2/2.5 Carat) as 3 is quite large and may appear more like fashion jewelry. Happy with my purchase price point that I got 2 moissanite rings - my other a yellow gold band with round solitaire- when I want to switch out my metals based on what I’m wearing! Would buy from Epi again!

25 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful ring

Beautiful ring! I got the 3 Carat Emerald Cut Moissanite Solitaire Ring and it is so gorgeous!! Definitely worth the money and it’s really good quality!

25 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

⭐ Review

⭐ Review — Terrible Quality, Refund Denied, and Zero Accountability

I received my engagement ring in April, and the quality has been shockingly bad. The band has already cracked, and the gold color didn’t fade or tarnish — it literally disappeared in several areas. That should NEVER happen to a ring that’s only a few months old.

When I contacted the company, instead of standing behind their product, they asked me to return the ring for a replacement. My ring has an engraving, so simply swapping it out doesn’t fix the real problem: the quality of the ring itself is defective. A replacement doesn’t guarantee this won’t happen again, and it also means losing the engraved ring that holds sentimental value.

I asked for my money back because the product was clearly not made to last, and they denied my request. The combination of poor craftsmanship and unhelpful customer service is extremely disappointing.

I would strongly warn anyone considering this company: if something goes wrong, don’t expect them to take true responsibility. I regret this purchase and the stress it has caused.

14 de noviembre de 2025
Opinión espontánea
Logotipo de EPI Jewelry

Respuesta de EPI Jewelry

Hi,
First and foremost, we want to sincerely apologize for the terrible experience you’ve had with your engagement ring—this is never the quality or service we stand for, and we’re truly heartbroken that your ring has cracked and the gold finish has deteriorated after only a few months. Losing the sentimental value of an engraved engagement ring is devastating, and we completely understand your frustration with our initial response.
Your trust in our brand meant everything when you chose this ring for such a special moment, and we failed you. We take full accountability for the craftsmanship issues you’ve faced, and we’re committed to making this right—no excuses.
To expedite a resolution tailored to your needs (whether that’s a full refund, a replacement with enhanced quality, or repairing your engraved ring), could you please share your order number or the email associated with your purchase? This will allow us to locate your order immediately and prioritize your case with our senior customer care team.
We know words alone can’t undo the stress this has caused, but we’re dedicated to earning back your trust through action. Please expect a follow-up from us within 24 hours of receiving your order details—we’re here to listen, address your concerns, and ensure you’re fully satisfied with the outcome.
Thank you for bringing this to our attention; it’s only through honest feedback that we can improve. We’re truly sorry for the disappointment, and we’re ready to make this right for you.
Please contact us at service@epijewelry.com
Warm regards,

Valorada con 5 estrellas sobre 5

My happiest purchase this year.

I had my wedding band custom made by EPI Jewelry, and it's exactly as I imagined. Their customer support was so helpful and responsive. Fast delivery and beautiful craftsmanship too. So excited to wear it on my wedding!

21 de febrero de 2025

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