Wouldn’t even give one star. Awful customer service. Package not arrived so I chased. An incorrect delivery address was input with a post code I have NEVER used. It wasn’t me, but being told I have pu... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Absolutely dreadful service. The product is excellent but I signed up to the subscription service, was sent the wrong items and I have still not been sent the correct items more than 2 weeks later. No... Ver más
Protexin Equine Premium's Quick fix is so palatable that my little four-legged monster pony will lick it off my hand. BlackieChan is not a fan of syringes in her mouth (we had a debate about it last n... Ver más
My gelding has/had faecal water syndrome, daily washing his rear end legs and tail wasn't good for him and frustrating for me. After a google session Protexin popped up, Gut sponge description so... Ver más
Información sobre la empresa
Sobre Protexin Equine Premium
Escrito por la empresa
Protexin Equine Premium is dedicated to producing innovative, research-based products of the highest quality, providing a complete range of gut health and joint products for the equestrian market. Leading products in the range include Gut Balancer, Acid Ease, Quick Fix, Fifteen Plus and our new product Gut Sponge.
The Protexin Equine Premium range is used by some of the best riders in the world!
Shop now on our website Check out our Expert Advice ArticlesNEW PRODUCT ALERT!
Escrito por la empresa

- We are thrilled to introduce a new product to our range - Gut Sponge!
- Gut Sponge is a palatable nutritional supplement formulated to support hind gut health and encourage the formation of normal droppings.
Información de contacto
ADM Protexin Ltd, Lopen Head, TA13 5JH, Somerset, Reino Unido
- +44 (0) 1460 243230
- info@equinepremium.com
- equinepremium.com
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Wouldn’t even give one star
Wouldn’t even give one star. Awful customer service. Package not arrived so I chased. An incorrect delivery address was input with a post code I have NEVER used. It wasn’t me, but being told I have put the incorrect postcode in - which is simply not possible! Won’t re send, won’t refund. £60 worth of order gone. Found the photo from the Evri delivery and my package is clearly photod in a van, so I can’t even begin to try and locate it! Will move to premier performance. Awful.
Absolutely dreadful service
Absolutely dreadful service. The product is excellent but I signed up to the subscription service, was sent the wrong items and I have still not been sent the correct items more than 2 weeks later. No telephone number available to speak to a human being, just a pointless chat system where you get a different person responding to you each time. Beyond frustrated 😡
The website is user-friendly and offers…
The website is user-friendly and offers excellent package discounts.
Customer Services - shocking experience …
I have used this product for a number of months and although I like it, cancelled it due to having additional tubs.
However I received an e mail advising an order was being sent out of 2 tubs but received 2 x scented candles and random picture frames.
Customer services is a complete nightmare to deal with. No phone number and instead a portal which you have conversations. Dealt with out of hours (obviously overseas) and keep trying to send me a return form for 2 x gut balancer despite being provided evidence of package sent and Royal Mail
confirmation the item came from them.
In my experience avoid! I am going to have to take the matter further to get a refund of the £52.68 debited from my account without authorisation.
Protexin bundle buy
Easy to use website ordering and great bundle deals
I love the product but sadly I think…
I love the product but sadly I think they need to do something with their packaging and delivery service. Two deliveries on the bounce have been damaged; one tub burst open inside a half empty box; the next delivery was returned to Protexin before it even got to me. Evri is not the best delivery service but surely the tubs need to be better packaged? Thankfully customer service have sorted out on both occasions - thanks Tracey - but there's a huge waste of money somewhere ....
Highly recommended products
Highly recommended products, great service
Protexin Gut Balancer
Absolutely amazing products that they sell. Super useful. One of my horses has bowl disease so he needs something to help with that and I found the Protexin gut balancer had a massive effect which was great as not many things do work. However this has really helped him over the years with his illness. I’ve also put my other 2 on this for their anxiety as they are quite anxious hot headed ponies so I found this really does help their bellies from getting upset. It’s very worth spending the money on this. Have used this for many years now and can say it’s approved by me and my horses. 5 star for sure
Great customer service and products
Great customer service and product advice.
Received 15+ supplement 3 days after placing order. Very palatable.
I have been feeding the Gut Balancer…
I have been feeding the Gut Balancer and Quick Fix syringes and they have made such a difference. I use the quick fix when travelling to shows support digestive function and as a result my horse seems much more chilled. I highly recommend these products
4 1/2 years of bloat gone in a week!
After 4 1/2 years of trying countless products to combat bloat in one of our mares, your gut balancer had her fully deflated in a week! I can’t tell you the amount of time, money, environment changes, stress and worry I have gone through trying to solve this problem and to find such a simple, available and inexpensive solution has been such a relief
Amazing products
Amazing products, highly recommended gut sponge
Gut sponge has made an incredible…
Gut sponge has made an incredible difference to my horse, without this I have to sponge him down every day due to the mess! I can tell its down to this supplement as when I’ve ran out, the original symptoms return within a week especially when the grass is coming through. With this, his droppings form normally and make mucking out a ton easier thank you Protexin!
My gelding has/had faecal water…
My gelding has/had faecal water syndrome, daily washing his rear end legs and tail wasn't good for him and frustrating for me. After a google session Protexin popped up, Gut sponge description sounded just what he needed.I was amazed over the moon within
24hours tiny feacal drip, it does what it says so pleased with this product thankyou
Es posible que utilice la IA para responderVer más
Terrible Customer Support
I placed an order of over £200 in value. The wrong items were sent. It has been incredibly frustrating trying to get this resolved. The solution is obviously I returns label to return the incorrect items and my original order sent but 10 days in neither have happened. They only communicate via messages on my account so I have to login daily to check plus so far the request has been for photos of the incorrect order. I have been requested to do that 3 times now. I will be referring to my card provider for a full refund.

Respuesta de Protexin Equine Premium
Prompt service
Prompt service, arrived when quoted. Easy to use product.
I bought the colikare after a bout of colic. Horse sensitive to change and has lots of gas with field change. Had to introduce slowly as he wasn't sure of taste at first.....Happy to eat now.
Just placed my 2nd order for a larger bottle.

Respuesta de Protexin Equine Premium
Arrived with in a few days nice smooth…
Arrived with in a few days nice smooth transaction

Respuesta de Protexin Equine Premium
Quick fix is so palatable
Protexin Equine Premium's Quick fix is so palatable that my little four-legged monster pony will lick it off my hand. BlackieChan is not a fan of syringes in her mouth (we had a debate about it last night with a wormer) so it's a big step to get this paste in her like this. She is prone to multiple mild colics, and I wanted to support her during worming with Protein Quick Fix after good results with my other ponies.
Fabulous products delivered very quickly
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







