Protexin Equine Premium Opiniones 49

TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Wouldn’t even give one star. Awful customer service. Package not arrived so I chased. An incorrect delivery address was input with a post code I have NEVER used. It wasn’t me, but being told I have pu... Ver más

Valorada con 1 estrellas sobre 5

Absolutely dreadful service. The product is excellent but I signed up to the subscription service, was sent the wrong items and I have still not been sent the correct items more than 2 weeks later. No... Ver más

Valorada con 5 estrellas sobre 5

Protexin Equine Premium's Quick fix is so palatable that my little four-legged monster pony will lick it off my hand. BlackieChan is not a fan of syringes in her mouth (we had a debate about it last n... Ver más

Valorada con 5 estrellas sobre 5

My gelding has/had faecal water syndrome, daily washing his rear end legs and tail wasn't good for him and frustrating for me. After a google session Protexin popped up, Gut sponge description so... Ver más

Información sobre la empresa

  1. Servicio de montar a caballo

Sobre Protexin Equine Premium

Escrito por la empresa

Protexin Equine Premium is dedicated to producing innovative, research-based products of the highest quality, providing a complete range of gut health and joint products for the equestrian market. Leading products in the range include Gut Balancer, Acid Ease, Quick Fix, Fifteen Plus and our new product Gut Sponge.

NEW PRODUCT ALERT!

Escrito por la empresa

We are thrilled to introduce a new product to our range - Gut Sponge!
Gut Sponge is a palatable nutritional supplement formulated to support hind gut health and encourage the formation of normal droppings.

Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

49 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Wouldn’t even give one star

Wouldn’t even give one star. Awful customer service. Package not arrived so I chased. An incorrect delivery address was input with a post code I have NEVER used. It wasn’t me, but being told I have put the incorrect postcode in - which is simply not possible! Won’t re send, won’t refund. £60 worth of order gone. Found the photo from the Evri delivery and my package is clearly photod in a van, so I can’t even begin to try and locate it! Will move to premier performance. Awful.

22 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely dreadful service

Absolutely dreadful service. The product is excellent but I signed up to the subscription service, was sent the wrong items and I have still not been sent the correct items more than 2 weeks later. No telephone number available to speak to a human being, just a pointless chat system where you get a different person responding to you each time. Beyond frustrated 😡

2 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Customer Services - shocking experience …

I have used this product for a number of months and although I like it, cancelled it due to having additional tubs.

However I received an e mail advising an order was being sent out of 2 tubs but received 2 x scented candles and random picture frames.

Customer services is a complete nightmare to deal with. No phone number and instead a portal which you have conversations. Dealt with out of hours (obviously overseas) and keep trying to send me a return form for 2 x gut balancer despite being provided evidence of package sent and Royal Mail
confirmation the item came from them.

In my experience avoid! I am going to have to take the matter further to get a refund of the £52.68 debited from my account without authorisation.

12 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I love the product but sadly I think…

I love the product but sadly I think they need to do something with their packaging and delivery service. Two deliveries on the bounce have been damaged; one tub burst open inside a half empty box; the next delivery was returned to Protexin before it even got to me. Evri is not the best delivery service but surely the tubs need to be better packaged? Thankfully customer service have sorted out on both occasions - thanks Tracey - but there's a huge waste of money somewhere ....

23 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Protexin Gut Balancer

Absolutely amazing products that they sell. Super useful. One of my horses has bowl disease so he needs something to help with that and I found the Protexin gut balancer had a massive effect which was great as not many things do work. However this has really helped him over the years with his illness. I’ve also put my other 2 on this for their anxiety as they are quite anxious hot headed ponies so I found this really does help their bellies from getting upset. It’s very worth spending the money on this. Have used this for many years now and can say it’s approved by me and my horses. 5 star for sure

1 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been feeding the Gut Balancer…

I have been feeding the Gut Balancer and Quick Fix syringes and they have made such a difference. I use the quick fix when travelling to shows support digestive function and as a result my horse seems much more chilled. I highly recommend these products

1 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

4 1/2 years of bloat gone in a week!

After 4 1/2 years of trying countless products to combat bloat in one of our mares, your gut balancer had her fully deflated in a week! I can’t tell you the amount of time, money, environment changes, stress and worry I have gone through trying to solve this problem and to find such a simple, available and inexpensive solution has been such a relief

5 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gut sponge has made an incredible…

Gut sponge has made an incredible difference to my horse, without this I have to sponge him down every day due to the mess! I can tell its down to this supplement as when I’ve ran out, the original symptoms return within a week especially when the grass is coming through. With this, his droppings form normally and make mucking out a ton easier thank you Protexin!

18 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My gelding has/had faecal water…

My gelding has/had faecal water syndrome, daily washing his rear end legs and tail wasn't good for him and frustrating for me. After a google session Protexin popped up, Gut sponge description sounded just what he needed.I was amazed over the moon within
24hours tiny feacal drip, it does what it says so pleased with this product thankyou

15 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Support

I placed an order of over £200 in value. The wrong items were sent. It has been incredibly frustrating trying to get this resolved. The solution is obviously I returns label to return the incorrect items and my original order sent but 10 days in neither have happened. They only communicate via messages on my account so I have to login daily to check plus so far the request has been for photos of the incorrect order. I have been requested to do that 3 times now. I will be referring to my card provider for a full refund.

5 de marzo de 2024
Opinión espontánea
Logotipo de Protexin Equine Premium

Respuesta de Protexin Equine Premium

06/03/2024 Good afternoon Arlina, we have escalated this with our Customer Service and fulfilment teams and are looking into your order as a matter of urgency. We will aim to resolve the matter as soon as possible.

08/03/2024 Good afternoon Arlina, a FOC replacement of your original order has been dispatched and is due for delivery in the coming days. I am very sorry for your recent experience and hope that the replacement product sent is suitable.

14/03/2024 Good afternoon Arlina, your replacement order has been successfully delivered. I hope that the replacement order is suitable and that the issue is now resolved.

Valorada con 5 estrellas sobre 5

Prompt service

Prompt service, arrived when quoted. Easy to use product.
I bought the colikare after a bout of colic. Horse sensitive to change and has lots of gas with field change. Had to introduce slowly as he wasn't sure of taste at first.....Happy to eat now.
Just placed my 2nd order for a larger bottle.

14 de mayo de 2023
Logotipo de Protexin Equine Premium

Respuesta de Protexin Equine Premium

Hello, thank you for reaching out I am afraid colikare isn't our product however we see you have bought something from us before. Let us know what product you bought and if it helped :) Thank you!

Valorada con 5 estrellas sobre 5

Quick fix is so palatable

Protexin Equine Premium's Quick fix is so palatable that my little four-legged monster pony will lick it off my hand. BlackieChan is not a fan of syringes in her mouth (we had a debate about it last night with a wormer) so it's a big step to get this paste in her like this. She is prone to multiple mild colics, and I wanted to support her during worming with Protein Quick Fix after good results with my other ponies.

25 de abril de 2023
Opinión espontánea

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