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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Very disappointed with this company. I have waited nearly two months for a £458.00 Hit Air jacket. It has been sent out twice and both times failed to deliver. Now awaiting a refund, hopefully this wi... Ver más

Valorada con 5 estrellas sobre 5

Recently put my little piebald coblet back into harness & he's loving it. However in low Autumn sunshine you couldn't see him clearly on our narrow country lanes. Solution - 2 Equisafety Polite nos... Ver más

Valorada con 5 estrellas sobre 5

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, f... Ver más

Valorada con 5 estrellas sobre 5

I bought a hi viz 'polite' waistcoat for riding my motorbike. Ordering was easy, delivery was quicker than expected and the product is amazing. Really well made, will last a long time and I've been to... Ver más

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Información sobre la empresa

  1. Tienda ecuestre

Escrito por la empresa

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

202 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 21% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

The jacket is lovely sadly comes up…

The jacket is lovely sadly comes up very small, so needs to be returned. I filled in the return request online and heard nothing. Few days later I emailed, a couple of days later I jad a reply asking what I needed to return, I replied immediately but so far yet again no reply. Not great service at all.

7 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Brilliant hi-viz

Brilliant products that are great quality and arrived super quick.
We now have all the range from leg wraps and quarter sheets to neck straps and tabards. All lasts really well, hence we buy something new each year but haven’t had to replace a thing!

9 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought a helmet from them the 30th of…

I bought a helmet from them the 30th of July and they sent it the 4th of September. Every time I called, they said they would look at it and send me an email later that day, but that never happened. Want to call this a not serious business. Don’t buy from them.

4 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service! The wrong colour vest was accidentally sent out, I called, no dramas, super helpful - correct colour was sent out along with a hat bad and a prepaid bag to send wrong colour back. Fantastic quality products.

8 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The first hi viz vest I ordered was too…

The first hi viz vest I ordered was too small. I was going to return it and order a larger size but my daughter had it. I oredered a larger one and had a lovely message thanking me for another order. It arrived within a few days and I’m very pleased with it

7 de agosto de 2025
Valorada con 1 estrellas sobre 5

Do not buy hats from this company

Do not buy hats from this company. I bought a hat which didn't fit, and when looking for the returns process saw that they do not accept returns on hats, this was not mentioned anywhere in the hat listing, only in their t&c's. Postage also took over a week, with them waiting 5 days to dispatch the order.

15 de agosto de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

All our hats are brand new and have never been sent to other customers. We are proud of this because we can offer a 100% guarantee that when you order your hat from us, it is brand new and safe. It has not been sent out to other customers, who may have not looked after the hat as it should have been looked after.

If you buy from a retailer who will accepts hats back, you have no idea how many other customers have been sent it and sent it back, which is dangerous for the quality of the hat and possible health issues with putting the hat on many heads.
We are a company that is all about safety. As Luke states, it is clearly shown on our T&Cs. It is written on our website in 3 different places. We do not hide this fact. We are sorry that he did not read the terms and conditions before purchasing his hat that was in the sale for £80. He was very welcome to email or call before he purchased and we are sorry that he felt the need to give us a 1* review for buying a product that is 100% perfect and having to wait 5 days to receive the item that was sent out 2nd Class tracked by Royal Mail.

Valorada con 5 estrellas sobre 5

Great choice of colours

I have purchased from Equisafety in the past and like the quality and choice of colours available. A delivery problem was sorted out quickly and efficiently by customer service.

1 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, prompt delivery. Product is good quality, zips seem more robust than some and the adjustable straps mean it fits well with or without my body protector on

12 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and quality products

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases.

Nicky is extremely knowledgeable and proactive and this is invaluable for me as a customer.

I was forever a 'yellow tabard hi Viz rider ' now I'm a multi coloured convert !

The pink and Orange mesh makes these current hot sunny rides cool, comfortable and most importantly safe by ensuring me and my horse are seen, even on bright sunny days. No more blending in to the rolling green countryside

Thank you Nicky!

31 de julio de 2025
Opinión espontánea

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