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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Very disappointed with this company. I have waited nearly two months for a £458.00 Hit Air jacket. It has been sent out twice and both times failed to deliver. Now awaiting a refund, hopefully this wi... Ver más

Valorada con 5 estrellas sobre 5

Recently put my little piebald coblet back into harness & he's loving it. However in low Autumn sunshine you couldn't see him clearly on our narrow country lanes. Solution - 2 Equisafety Polite nos... Ver más

Valorada con 5 estrellas sobre 5

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, f... Ver más

Valorada con 5 estrellas sobre 5

I bought a hi viz 'polite' waistcoat for riding my motorbike. Ordering was easy, delivery was quicker than expected and the product is amazing. Really well made, will last a long time and I've been to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda ecuestre

Escrito por la empresa

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

202 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 21% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Air hi viz

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, for sizing etc.
The hi viz fits true to size, very comfortable, hard wearing and really let’s traffic know to be cautious passing horses.
Lovely woman, company and I’ll be definitely visiting her store again soon.

I also purchased an anti bacterial dandy brush, which my boy loves, removes dust and mud perfectly, but is also soft enough for horses with sensitive skin.

8 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience from beginning to end

Great experience from beginning to end. Nicky was proactive and very helpful when the product I originally ordered was out of stock. An alternative was selected and posted in double-quick time. Arrived the next day with free gifts! What’s not to love! ❤️

5 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Item arrived without any labels on it

Item arrived without any labels on it, so difficult to know if new and authentic product. Also in the wrong box with an incorrect label. When asking for clarification it took weeks, to get a response. I appreciate they apologised for a late response but I needed to know in a timely fashion as it was a gift.

17 de julio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Given 2 1* reviews for the same issue. All because of a sticker.

We sent a new Champion Riding Hat that was ordered from the Outlet Sale for £45 in a new Champion Hat box (which it normally does not come in, we only used it to protect it). The box had a different Hat sticker on it, that could have been peeling off. The customer insisted we send another cardboard box with out the sticker on it. We tried to explain that the hat did not have a box, it was stock we were selling off from the shop and that we had put it in the box for protection, that we then put in the shipping box. Not all riding hats come in boxes, for example Gatehouse send there hats in hat bags, not boxes. But we always double box them with padding when we send them out. It is a shame the customer felt the need to give us a 1* for a sticker that could have been peeled off a box.

We hope the hat fits the person she bought it for and enjoys wearing it.

Valorada con 5 estrellas sobre 5

Nice Waistcoat and Lightweight…

Nice Waistcoat and Lightweight Waterproof Hi Vis Jacket, there was a little issue with letter "A" in Equisafety label on Jacket, the owner solved this problem very well, quality is high, I am satisfied, very usefull item for bicycle riding. There was very fast international tracked shipping via Royal Mail 👑🇬🇧👑

18 de junio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words. Thank you for the photos you sent to Equisafety. You looked great!

Valorada con 5 estrellas sobre 5

Law 10mph

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boots

19 de julio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words. You continued support is greatly appreciated.

Valorada con 5 estrellas sobre 5

An absolute joy to deal with…

Nicky was an absolute joy to deal with and super helpful with my order which was in very short supply across the country.

11 de julio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Arrrh thank you for your kind words, it means alot.

Valorada con 5 estrellas sobre 5

Five stars

Incredibile quality and amazing customer service.

4 de julio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words

Valorada con 5 estrellas sobre 5

Review

I love their products

30 de junio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words.

Valorada con 5 estrellas sobre 5

I made an error with an order & Nicky…

I made an error with an order & Nicky was super helpful in sorting it out on my behalf. I have always been pleased with purchases from Equisafety & would definitely recommend.

9 de junio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words and we try to give 110% for our customers.

Valorada con 5 estrellas sobre 5

I had previously purchased an…

I had previously purchased an Equisafety Polite hi vi vest. Absolutely loved it. Such good quality and features that I wanted. Unfortunately, the chequered strap on the back started to come adrift. I could not find the receipt hence couldn't even say for definite when I purchased it. I telephoned Equisafety and they were so helpful. (I had already sent an email showing the fault). Nicky immediately stated that she would send out a replacement and apologised. I really do appreciate good customer service. 5 Stars. Thank you.

5 de junio de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words and we try to give 110% for our customers

Valorada con 1 estrellas sobre 5

BUYER BEWARE!

I purchased a helmet which was listed as in stock on their website. After waiting several weeks for delivery I reached out and was informed the hat was not in stock and it was a special order. I agreed to wait the 6 weeks for delivery. 6 weeks then came and went and when I followed up I was informed this was due to a delay with Charles Owen. Confused as this hat was manufactured by Champion i replied and they assured me it would ship in a week. I figured I had waited so long I could wait another week. A week came and went and more excuses from Equisafety. I received a tracking notice from Equisafety and the delivery confirmation was to their address! At this point it’s clear I’ve been scammed out of my money. I requested a refund but none was sent—luckily I paid through PayPal so opened a case. PayPal found in my favor and ultimately I was refunded no thanks to Equisafety who had my money for 5 months. An absolute scam of a company who lied and did not provide clear communication. They cited this website as proof they are a reliable company, so I shall use this platform to share that they are absolutely NOT trustworthy. BUYER BEWARE!

1 de mayo de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

We are so sorry that you felt to write this review. We have solved the issues and you now have your lovely hat. We have tried to email and call you several times, but sadly we could never get hold of you.

Valorada con 5 estrellas sobre 5

Great product!

Great product! Bought a few pieces. Nicky is a gem, and ensured I got my order as soon as yesterday!

I'd love it if they diversified the colors (for the men's range) and considered personalising the message at the back.

1 de mayo de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

Thank you for your kind words. What type of colours were you thinking of please? If you could kindly email nicky@equisafety.com with your ideas.

Valorada con 5 estrellas sobre 5

Fantastic customer service and…

Fantastic customer service and fantastic products. After being let down by another company I went to equisafety for my hi viz products.
If I need anything in the future this will be the first place that I will look to buy. Thankyou Equisafety 😃

25 de marzo de 2025
Opinión espontánea
Logotipo de Equisafety

Respuesta de Equisafety

YAY we love to hear you had great customer service. We always go that extra mile if we can.

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