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ercol Furniture Opiniones 1007

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The stools we ordered are beautiful and sit well with some vintage Ercol we already had. The delivery by Royal Mail worked well and much quicker than expected.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one ha... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Delivery was quite slow considering it was an item ftom the outlet. The items was perfect and well wrapped. The delivery men were excellent. However the delivery lorry was large enough that they coul... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de muebles
  2. Tienda de muebles para dormitorio
  3. Ebanista
  4. Tienda de muebles
  5. Tienda de mobiliario para salones
  6. Fabricante

Acerca de ercol Furniture

Escrito por la empresa



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Living Room Furniture

Dining Room Furniture

Bedroom Furniture

Home Office Furniture

ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

First the quality is as good as it was…

First the quality is as good as it was years ago and the service we received was amazing we are so pleased with our chairs .

25 de febrero de 2026
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Respuesta de ercol Furniture

Thank you, we pride ourselves in the craftmanship of our furniture. Enjoy your ercol chairs!

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Online ordering from Ercol Outlet

Ordering online was simple and straightforward. We were kept informed of delivery dates, and delivery was very efficient and the driver was lovely!

25 de febrero de 2026
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Respuesta de ercol Furniture

We are thrilled to hear you had a good experience when ordering from ercol’s Outlet.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Friendly and prompt.

Easy to use website.
Friendly service.
Prompt delivery.

25 de febrero de 2026
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Respuesta de ercol Furniture

It is great to hear that you had a smooth service from start to end.

Kind regards,
The ercol Team

Valorada con 4 estrellas sobre 5

Ercol Sofa bed

The Sofa Bed was exactly what we wanted. We had been trying to get an original 1960 one for ages. It is beautifully made, comfortable and looks stylish.
Our only problem was lack of communication for delivery. However the two men that eventually brought it were efficient, kind , helpful and took all the packaging away.

19 de febrero de 2026
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Respuesta de ercol Furniture

It's great to hear how pleased you are with the purchase of your ercol studio couch. We are sorry to hear about the lack of communication with our delivery agents and will pass your feedback on to the appropriate department.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Novara Grand Sofa.

ERCOL HAVE PAID FOR REPLACEMENT FOAM WHICH CORRECT THE PROBLEM I HAD

Novara Grand Sofa.
We have used this brand new Sofa for only 3 weeks.The cushion foam has collapsed and is of such poor quality that I have replaced it with quality foam.As a Master Upholsterer of 50 years I thought I knew that Ercol quality was better than this.

21 de febrero de 2026
Opinión espontánea
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Respuesta de ercol Furniture

Thank you for taking the time to share your feedback regarding your Novara Grand Sofa - we’re very sorry to hear about your experience.

The Novara Grand Sofa is manufactured to meet strict quality and durability standards, so it’s disappointing to learn that the cushion foam has not performed as expected after just three weeks of use. This is not the level of performance we aim to deliver.

We would very much appreciate the opportunity to investigate this further. Cushion fillings can occasionally require a short settling period, but premature collapse should not occur. Please contact our customer care team directly at customer.care@ercol.com with your order details so we can review this properly and arrange an inspection or appropriate resolution.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Absolutely love my Ercol Bosco storage…

Absolutely love my Ercol Bosco storage bench.Quality is first rate as you would expect from Ercol.The delivery men carried it upstairs as it is heavy.Whole transaction went very smoothly 👍

13 de febrero de 2026
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Respuesta de ercol Furniture

It is lovely to hear that the process was smooth when ordering your ercol furniture and that you had a good experience with our delivery partners.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Order delivered very quickly

Order delivered very quickly. Tables were extremely well packaged to protect them. Beautiful item as described. Great quality at a very good price.

17 de febrero de 2026
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Respuesta de ercol Furniture

We are thrilled to hear you had a good experience when ordering your ercol tables.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

From ordering to receiving my new piece…

From ordering to receiving my new piece of furniture was smooth, effortless and delivered within the time frame

Very pleased

17 de febrero de 2026
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Respuesta de ercol Furniture

Thank you for your positive feedback It is always nice to hear about a positive experience. Enjoy your ercol furniture!

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Ordering easy online having viewed the…

Ordering easy online having viewed the product options at Heal’s. Delivery well planned and arrived at the appointed time.
Table meets my need.

12 de febrero de 2026
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Respuesta de ercol Furniture

It is lovely to hear that the process was smooth when ordering your ercol furniture from us.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Great company and quality furniture …

Delighted with the price on this item and company had good communication and delivery folks were really nice too. Packaging was immaculate and item is lovely . Thanks

13 de febrero de 2026
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Respuesta de ercol Furniture

It’s lovely to hear that you had a good experience when ordering your ercol furniture.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Informed by phone and email

Informed by phone and email, that my purchase was arriving on a Friday and was that convenient for me
Delivery men also kept me informed on there eta , polite and courteous

6 de febrero de 2026
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Respuesta de ercol Furniture

We are pleased to hear you are happy with your ercol furniture and have had a good service from our delivery partners.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Just what we wanted

The bedframe is just what we wanted and the bonus of the discount by virtue of someone else’s cancelled order very welcome. Delivery was timely, courteous and efficient,

11 de febrero de 2026
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Respuesta de ercol Furniture

It’s lovely to hear that you had a good experience when ordering your ercol bedframe.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

excellent product and service

We ordered 2 pieces of furniture from the website but then decided that 1 was not required. Excellent service in cancelling part of the order and refund promptly processed.

The remaining furniture was also delivered promptly and is a lovely piece of furniture

5 de febrero de 2026
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Respuesta de ercol Furniture

Thank you for your positive review on the service that you received from us and our delivery partners.

Kind regards,
The ercol Team

Valorada con 5 estrellas sobre 5

Ercol Chairs

Beautiful chairs, the craftsmanship is superb.
Very well wrapped/packed for transport.
Happy with our purchase.

9 de febrero de 2026
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Respuesta de ercol Furniture

Thank you for your lovely review! It is great to hear how much you appreciate the design and craftsmanship that goes into our furniture.

Kind regards,
The ercol Team

Valorada con 1 estrellas sobre 5

100% AVOID

AVOID. The doggiest eBay seller ever encountered. They sold me an item on eBay and I tried to return it. They asked for over £100 to collect it. Ebay confirmed it should be free. They arranged collection but cancelled the return so I'd be without the item and funds. Wow.

They’ve replied. So let me add detail.
Without informing me, Ercol cancelled the item return and arranged collection, deliberately trying to leave me with no item and no refund. This was no mistake on their part.
I will now formally complain to EBay. This is not an honest seller; quite the opposite. PLEASE AVOID.

18 de diciembre de 2025
Opinión espontánea
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Respuesta de ercol Furniture

We’re really sorry to read that you feel this way about your experience. That’s certainly not the standard of service we aim to provide.

After your concern was raised, the listing was reviewed and confirmed to accurately represent the item. As there was no fault identified, the return was processed under our standard change-of-mind policy, where return carriage is the buyer’s responsibility (as stated on our eBay listings). We do of course offer free collection in cases where an item is faulty.

We understand there was some confusion around the return process. We made arrangements to collect the item, however the collection was unfortunately not completed. The case was ultimately reviewed and resolved directly by eBay.

We always try to work with customers to find a practical solution and we’re sorry that on this occasion it didn’t feel straightforward. If you would still like to discuss this further, we’re more than happy to help.

Kind regards,
The ercol Team

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