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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The dress I ordered was not as pictured on the website. They do not supply return labels. The tracking number is needed to initiate a return through Dragonfly, and it's conveniently invalid since they... Ver más

Valorada con 1 estrellas sobre 5

Absolute junk. The worst tees I’ve ever seen. Not even fit for cleaning rags. Also the company make it almost impossible to return ****DO NOT WASTE YOUR MONEY ****

Valorada con 1 estrellas sobre 5

Clothes are shite company is run from China there is no uk customer support line how come they are allowed to sell in uk I am still waiting on return address so I can post it back for refund i am b... Ver más

Valorada con 5 estrellas sobre 5

The customer service was amazing. I ordered two pairs of the Alessandro pants and the signature polo. All for a great price and reasonable quality. I received my order and realized i ordered all small... Ver más

2,9

Medio

TrustScore: 3 sobre 5

73 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 4% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent customer service. I love their signature polo, and it was delivered pretty fast. I needed a size up, and they gave me a free replacement, and I even got to keep the original one!

6 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Médiocre, très bas gamme

Temps de livraison non respecter, supérieur à 3 semaines au de 3 à 8 jours ouvrés annoncés initialement, produits venant de Chine, qualité très médiocre, rien à voir avec le style Old Money. beaucoup trop chers!!

9 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Signature Polo Review

Ordered the Signature Polo, came in rather quickly. It fits around my arms nicely, I’m excited to place more orders with them in the future.

4 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered the Suede shoe in Light Khaki…

Ordered the Suede shoe in Light Khaki and received it in Light Olive, there was no Brand marking, country of origin or size on the shoe, just a small sticker with the size, no box, came in a plastic bag with the name EsandroVale.
Very cheap quality, I wouldn't even pay $10 for this.
Requested a refund which took 5 days and was told to keep the shoe.
I then requested the company in good faith to replace with the color and size I ordered as complimentary for the trouble I went thru as I had ordered to wear for a few events that I was attending, haven't heard anything to a few emails sent.
Wouldn't trust this company or recommended to anyone!

29 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ich habe über 1 Monat auf meine…

Ich habe über 1 Monat auf meine Bestellung gewartet, sie ist heute angekommen das Material ist so unfassbar billig die Hose entspricht null der Größe und die suit loafer waren komplett eingedrückt und zusammen gepresst in dem Paket zu finden

4 de septiembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I ordered from them almost 2 weeks ago…

I ordered from them almost 2 weeks ago and when my order came it was a bit small. I messaged customer service and they were very helpful and they got me some replacements shipped out very quick and they actually fit.

24 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality in material and sizing

Poor quality in material and sizing. Product is falsely advertised as linen when product is a cheap polyester blend. Shoes are very cheap plastic and narrow footbed. Would give no stars. Return/refund process has been exhausting and jumping through hoops.

24 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wouldnt give even 1 star.

I wouldnt give even 1 star.
The quality is the cheapest that you will ever find.
The time of delivery is wayyy to far than what they promised.
They are advertising on facebook or TikTok saying they’re brand is Italian but in reality they full Chinese, the clothes are ripping if you try to wear them

And the best part is if you want to send it back for the return, you will have to pay an extra £20

Total losing money, time and expectation.

Don’t buy from them that’s my advice.

20 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Has taken 9 weeks so far and still no…

Has taken 9 weeks so far and still no order and they refuse to cancel or refund! All the reviews are fake and you can’t leave one. This is a scam site!!!

16 de julio de 2025
Opinión espontánea
Logotipo de Esandrovale

Respuesta de Esandrovale

Hi,

We're very sorry to hear about your experience and completely understand your frustration. We have moved over to a new customer service team.

This is absolutely not the experience we want for any of our customers. We'd like to look into this immediately and make things right. However, we weren’t able to locate your order based on this review alone.

At your earliest convenience, please email us at support@esandrovale.com with your full name and order number so we can investigate the delay and assist you directly.

We appreciate your patience and hope to resolve this for you as soon as possible.

Best regards,
The Esandro Vale Team

Valorada con 1 estrellas sobre 5

⚠️ Warning: Affiliate commissions not paid, no response to emails!

I joined the affiliate program at EsandroVale.com and successfully referred customers — the system recorded the commissions. However, after several weeks, I have not received any payment. I’ve sent multiple emails to their support but have received no response at all.

A website that runs an affiliate program but fails to pay commissions and ignores all support inquiries is unprofessional and shows signs of being a scam.

⚠️ I strongly advise others to stay away or be extremely cautious if you consider partnering with this project, especially as an affiliate.

16 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would Recommend

I ordered some polos and they all looked great! I’ll be ordering some more for sure. Delivery took about a week maybe a week and a half but it was worth the wait. Would recommend.

22 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Low quality clothing, arrived damaged

Received clothes, eventually, 3 weeks after ordering. Terrible quality and badly damaged. Emailed immediately for return details. That was 2 weeks ago. Now emailed 3 times and no reply. Will be pursuing a refund through my bank. Terrible customer service!

13 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s just SHEIN

Took two weeks to finally arrive and it’s just SHEIN clothing, literally put in a SHEIN bag and sent. Cheap crap that I am sending back because of course nothing fits. I would not recommend them at all.

16 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I like it

I like it, good communication and service they have, I made I mistake in my order and the helped me to fixed it. Third time buying from them and with no issues.

30 de mayo de 2025
Opinión espontánea

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