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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The dress I ordered was not as pictured on the website. They do not supply return labels. The tracking number is needed to initiate a return through Dragonfly, and it's conveniently invalid since they... Ver más

Valorada con 1 estrellas sobre 5

Absolute junk. The worst tees I’ve ever seen. Not even fit for cleaning rags. Also the company make it almost impossible to return ****DO NOT WASTE YOUR MONEY ****

Valorada con 1 estrellas sobre 5

Clothes are shite company is run from China there is no uk customer support line how come they are allowed to sell in uk I am still waiting on return address so I can post it back for refund i am b... Ver más

Valorada con 5 estrellas sobre 5

The customer service was amazing. I ordered two pairs of the Alessandro pants and the signature polo. All for a great price and reasonable quality. I received my order and realized i ordered all small... Ver más

2,9

Medio

TrustScore: 3 sobre 5

73 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 4% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ware kommt auch China!

Ware kommt auch China!
Versprochen 3-7 Tage Lieferzeit, nach 8 Tagen immer noch nicht China verlassen..
Stornierung wurde abgelehnt

5 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers

Scammers, beware they do not ship my order, or reply to any contact attempts. They do not list any information about their business, other than their email and phone number. I’ve had to report them to the FTC, BBB. I ordered my order more than a month ago and it has not even shipped, and they have not responded to me. Beware of them.

3 de mayo de 2025
Opinión espontánea
Logotipo de Esandrovale

Respuesta de Esandrovale

Hi Jared,

We’re truly sorry for the frustration caused. After reviewing your order, we discovered that there was an issue with the shipping address provided, which prevented successful dispatch. We did respond to your message and have since issued a full refund.

We take customer satisfaction very seriously and regret that your experience did not reflect our usual standards. If there’s anything else we can do to make things right, feel free to reach out.

Thank you,
Alex
Esandro Vale Team

Valorada con 5 estrellas sobre 5

Great Clothing

I ordered some things for my boyfriend a few weeks ago. The quality was great and with the pricing it made it very affordable. Will be shopping with them again soon.

2 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

NON ACQUISTATE DA QUESTO SITO

Sito molto bello e fatto bene, perfetto per ingannare chi guarda senza controllare le recensioni. Il pacco non è ancora arrivato, il tracciamento non funziona e dice che sta processando l’ordine da settimane. Sconsiglio assolutamente l’acquisto di prodotti da questo sito, cercherò in tutti i modi di limitare i danni e provare a bloccare il pagamento, poiché il rimborso non è possibile.

11 de abril de 2025
Opinión espontánea
Logotipo de Esandrovale

Respuesta de Esandrovale

Dear Mr. Alessandro,

I apologize for the experience you had with us. This is unacceptable from our end. Please email me at support@esandrovale.com. My name is Alex, and I’ll personally be assisting you with this.

Best,
Alex
Esandro Vale Team

Valorada con 1 estrellas sobre 5

Bad customer service

Wish my son had seen the other reviews before purchasing. Is 15 part time job after school and has wasted his hard earned earnings on this company.
My 15 year old son has recently taken a liking to nice clothes and saw this brand on social media and bought two pairs of pants that are to short for him as they are 3/4 on him. Bought two shirts that he needs next size in.
I emailed them a couple of times and called them but no answer.
I emailed them that my son is a minor for a return / exchange like it says you can exchange but no reply todate.
Stay away from this company.

23 de febrero de 2025
Opinión espontánea
Logotipo de Esandrovale

Respuesta de Esandrovale

Hello Douglas,

I apologize for this. Your satisfaction means the world to us! Please send us another email at support@esandrovale.com, or feel free to call us anytime at +1 (888) 847-0730. We'll get those pants and those shirts sent out in their correct sizes. I apologize again, and look forward to correcting this situation.

Best,
Alex
Esandro Vale Team

Valorada con 1 estrellas sobre 5

Scam, nicht kaufen!

Hallo, ich habe mir eine Hose bestellt, mit der Erwartung, etwas schickes zu bekommen (Richtung Old Money).
Da auf der Internetseite irgendwas von wegen Frankreich stand und die Seite selbst seriös wirkte, habe ich testweise etwas gekauft. Ich habe sehr lange auf meine Hose gewartet, so fast einen Monat. Bekommen habe ich eine Hose, die man höchstens als Schlafanzug oder für Faching gebrauchen kann! Das Material ist billig, so dünn, dass man schon fast durchsehen kann, und die Farbe ist lila, obwohl die gewählte Farbe von mir grau war. Qualität also so wie bei Temu, billig und schlecht. Beim Tracking meiner Sendung habe ich dann sehen können, daß das Paket aus China kam, nicht aus Frankreich wie angegeben.
Mein Fazit:
Esandro Vale ist eine absolute Scam-Webseite, die dir modische Kleidung für wenig Geld anbietet, es sich dabei jedoch um richtigen Schrott handelt.
Kauft da bloss nichts ein!
Grüße, Patrick

19 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE!!!

This company was a nightmare to try to work with. I’ve had an open order with them for over 4 months with repeated emails assuring me the issues will be resolved soon. I still have not received the product and anytime I speak with them about just canceling it at this point and refunding the money, they suddenly stop responding. I would never recommend this shop, it would be cheaper and much simpler to just contact the manufacturer they are drop shipping from if you really want the product. As for the product itself, it is low quality but that was to be expected. It’s on par with basically anything you would find on Temu for $3, but they are charging $40.

13 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Billige Qualität

Entspricht nicht den Bildern die angegeben sind. Ganz billiges Material. Bestelle dort nie wieder.

31 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order from this company!!

Do not order from this company!!! The clothing is not like the website at all. It is cheap fashion from China with no returns, all sales final, they may change a size but it takes forever to arrive.

22 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Honest review

I found these on TikTok and decided to buy their product. Do not purchase from these at all, the products they are representing are not what you get in the post. They are far from "Old money" style clothing. The items all come from China (no labels, tags or their brand logo anywhere). They are a drop shipping merchant who needs their platform taken down by Shopify, they cannot have such a merchant selling bad items.

My two pence on this;
Items are cheap quality
The delivery takes 10 days, and will always take longer than expected
If you hate the product (which I believe you will) their policy states no refunds at all so you won't get your money back unless you do a chargeback with the bank
You won't get a confirmation email from them, you will have to use the Shop app to figure out your order tracking
You cannot complain to Shopify because Shopify require a URL on their complaint from you of the order which doesn't exist on their website (no idea why)
Packaging is terrible
I ordered a classic polo in large which was cheap quality and the size was wrong, it showed as XL and felt like a medium.

I hope this review has helped you. Please do not buy from them. For your benefit.

14 de noviembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fixed Order

My order got messed up, however they fixed it almost instantly, and I got my order right after! Considering buying again

12 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stay awayyy

Delivery took 3 weeks to arrive , when it did it wasn’t anything I expected , quality is very poor , customer service is even worse ,extremely late replies, wanted to return the items turns out they have a no returns/refund policy, wht a surprise. Stay awayy

26 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

It has been 20 working days since I…

It has been 20 working days since I ordered the goods and I am still waiting for delivery... I am guessing the reviews on the webpage itself are all fake, as no one ever had negative experience. Trustpilot reviews seem more realistic, and I wish I have read them sooner.

21 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased two items and both seem to be…

Purchased two items and both seem to be made of decent quality materials. One of the garments was too small for me so I sent an email and someone got back to me within a couple days. They have replaced the garment that doesn't fit at no extra cost to me. Good clothes and the support team was super helpful.

1 de octubre de 2024
Opinión espontánea

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