Eskuta Opiniones 

It’s been so lovely working with everyone at Eskuta. The whole team have been so friendly, helpful and attentive throughout our collaboration. They’ve always been quick to respond, happy to answer any questions and made sure we had all the information we needed. The support hasn’t stopped there either with great aftercare throughout. It’s been a really positive experience working with the team and work on something that genuinely makes a difference in people’s everyday journeys.

Everything is perfect specially customer service.
Delivered the person name is Mr Lee shared with me how to ride & change the battery locks and everything and special thanks for him.
Leas than a week I received my Eskuta SX250 series:4.
Only one things I noticed Front edge light diamond ring shape DLR always on🥲
Otherwise everything is perfect.

Good customer services, delivery was on time and bike is really nice

I had issues with the controller for my Eskuta sx-250 series 3. I contacted Ruby. I asked about the controller which wasn't working properly. I said that I could Post it too them, as I was doing repairs to the back wheel. So I wouldn't be using my Eskuta for a while. I have been in contact with the Team through emails and phone calls. They are a lovely lot of people and very helpful. They sorted out the issue that I was having. And arranged for a Engineer to visit me. With a New Controller. The Engineer is a lovely person who fitted the new controller. And checked it all out. It works perfectly now. And what with other servicing I have done. I'm back on the road. I live in a hilly area. The Eskuta has a Tech bar for your phone. For when I get lost. As I'm still finding New place's to go in my area. I have lived where I am for five years. And had the Eskuta for three years. It takes me everywhere. Up hill and down. It's got a large Top Box. Which is very good for shopping. I would be lost without It. So thanks very very for Eskuta and all the Team. All the best from Ron.

Absolutely abysmal none existent after sales support. Ware and tear was frustrating with plastic parts eventually vibrating splits and tears.
Frequent problems over the last two years saw me contacting them through their website and emails a half dozen times and have yet to ever have a reply from them.
No local bike shops will actually touch it for repair and requires service to go direct through to Eskuta who you have to commit to paying the cost of repair regardless of how much it may cost when they arrive. This could see an electrical fault costing the entire purchase price and be obligated to pay it. And that’s if they respond to the request.
Once you’ve made your purchase and it’s out of warranty they just blank you.
Bike was fun and practical for me but after caught in heavy rain it’s an expensive price of junk.

Edit, In response to the below. After making this post i was contacted by Eskuta about my issues getting a response from them. On the back of this they arranged an engineer and a number of calls including video calls and they identified a possible solution but involved a cost i was not able to pay at the time. I received a call by the customer service to follow up and i needed time to think. They said they would call back the following Monday after 5pm and i have yet to receive this call weeks later. The below response is dishonest. Their actions they claim they made are true but was after the fact of this post not a prior attempt to imply im lying. This is a shameful dishonest response. And the good customer service i received after the complaint seems to have now been undermined by their dishonesty of the below response. I am almost in the position to be able to order the £300 part they suggested could repair the bike, but honesty and trust i hold to the highest level and this has soured that.

Bought the red panels for bike and love the colour really looks sexy and really happy with it

We took out a contract with Eskuta that included servicing and public liability insurance.

Initially, its quirky design was very much part of the attraction. Unfortunately, the practicalities of using it in a hilly area soon exposed some major limitations. It struggles with even relatively modest inclines, and the local terrain means the actual range falls nowhere near the quoted figures.

It is a great idea in principle, but sadly one that has been poorly delivered in practice.

I paid Eskuta £300 for a full service, plus £129.60 for associated parts. What I received was unsafe, incomplete, and damaging. The engineer left my brake in an unsafe condition, failed to complete the service checklist, and caused damage that made the parts I paid for completely unusable. My original bike was safe before the appointment — the safety issue only appeared after their engineer worked on it.

Eskuta later replaced the bike, but this was the bare minimum, because the replacement only addressed the damage their engineer caused. It does not resolve the financial loss from the failed service or the unusable parts. A replacement bike is not a refund for a service that wasn’t delivered.

What is most concerning is that Eskuta is still trying to retain £429.60 in total — £300 for a full service that wasn’t delivered, and £129.60 for parts that became unusable because of the damage caused by their engineer. Their proposed remedy was conditional and would have caused significant inconvenience, which is not compliant with the Consumer Rights Act. At every stage I acted reasonably and gave them opportunities to resolve the issue, but they refused to provide a fair remedy.

I am now having to pursue this through my bank because Eskuta will not refund a service they failed to deliver and damage they caused. This has been an extremely disappointing experience, and I cannot recommend their service based on what I’ve been through.

Absolute shocking customer service had repair done on my bike they have destroyed my bike now doesn't power up the bike is ruined now despite contacting them several times they simply just avoid responding terrible company my advice to anyone avoid these clowns

Absolutely shocking support. And to be fair, the lack of support when things go wrong with this bike, I would just look at alternative bike. I bought my Eskuta back in August 2024, and during this time ive had, screw threading on one brake resovoir fail on its first removal. The Threads in the other resovoir fail on its first brake maintenance. Infact most screws and bolts fail and the threading wears down quite quickly making putting bolts and screws back on impossible after continuring maintenance over the 18 months Ive had the bike. Numerous times Ive contacted Eskuta for support and been ignored. Some parts arent actually advertised on their online shop, but google will find pages for replacement parts not in their shop, that you can purchase, at very high prices with a standard £10 delivery charge! The part not available, despite emailing Eskuta have had alternative parts sourced from Amazon at half the price. The Costs of the bike keeps going up while the quality never increases and is just made of cheap metal. But having said that, if you dont mind the headache, the poor support, and quality, having indicators, headlights, and an immobiliser and alarm - and the large 56kg bike make it a low target for thieves. It is fun to ride.

I bought it one month ago. The only problem I saw is the range: I'm 13 stones and it goes for about 30-32 miles on a charge. Today, due to the kindness and understanding of Eskuta staff, I've got a spare battery, brand new, for no extra cost. Which is a life changer. Would like to take the opportunity to thank the Eskuta staff for their outstanding customer service. Really grateful!

I never had an issue with eskuta yes parts are expensive same as fuel and call out fees but I have 3 bikes emails are okay at times but all ways resolved by phone and repairs are great and carried out to high standards so no issues

It’s my worst experience to buy this bike. I buy bike for delivery . They said it’s 40-50 miles but battery runs just 20-25 miles . .. then After just 5 days my rear tire is got punctured. No one any ready to fix this bike.. repairs my tire after 10 days at very high cost. Then after 2 days the same tire is again punctured .. it’s just scam.. even I ordered new extra battery they take 3 weeks to delivered … it’s a scam company.. they charge 2000 pounds for just a toy bike….its not reliable.. its just like a toy and we pay 2000 huge money …. Their customer service also do nothing… It’s a terrible experience for me.. know I want to sale my bike and no body want to buy this bike.. it’s all scam now I feel I just wasted my 2300 pounds 😭😭😭😭😭😭😭😭…. It’s all shit we all are fool… so I never suggested this bike .. it’s just a toy..

Amazing service. Ordered and delivered within 7/8 days. Fast delivery and perfect tutorial on how to use the features by the delivery guy. I believe it was nick, I might be wrong but he was a legend in updating me with timing of delivery to showing me all the main features and a test ride.

Eskuta is suppose to offer a replacement bike so the customer doesn’t go without transport they do not care about customers been without transport for 1 month now there’s no communication between the customer and themselves. Honestly no one go for this company they want more and more customers and don’t care about the customers they have

In August 2021, I paid £500 toward an e-bike. I later cancelled the order, and in my experience I was not provided with any contract or terms and conditions at the time. I also did not receive the refund I expected after cancelling.
Instead, I was told my £500 would be held on account until I wanted to purchase another bike. Recently, when I was finally ready to order, Eskuta refused to let me use the £500 they had been holding for over three years. I still have not received my money back.
I have tried repeatedly to resolve this directly with the company but have been unable to get a satisfactory outcome. I am now having to escalate the matter through Citizens Advice and a Section 75 claim with my card issuer.
This has been a very frustrating experience, and I would urge others to be cautious and make sure everything is clearly documented before making a payment.

Great product, but the customer service was very poor; my problem was never resolved.

Staff very friendly and helpful.
Gave me all the information I needed. So happy with bike would highly recommend 👍.

I have bought Eskuta from someone who bought it from new September 2020, and he never used it for 5 years untill I bought it from him on Thursday 18th September 2025, first look it looks all what I need legal electric bike for delivery, however, I charged the battery overnight and take it to do some delivery, is not smooth operational, when I start from stopping point its very difficult to get the motor kicks in, which makes have to paddle fast to get it going, after a couple of deliveries the speed started getting low and every time the bar goes down the speed goes down and battery didn't last for 20 miles. Terrible idea for delivery

I have had the bike for two years but only done 100 miles had a problum with steering eskuta wanted £300 for a servis engineer to come out
there are no other people that will service or repair
so be awere if it go's wrong it will cost a lot of money