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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It’s been so lovely working with everyone at Eskuta. The whole team have been so friendly, helpful and attentive throughout our collaboration. They’ve always been quick to respond, happy to answer any... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Everything is perfect specially customer service. Delivered the person name is Mr Lee shared with me how to ride & change the battery locks and everything and special thanks for him. Leas than a w... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We took out a contract with Eskuta that included servicing and public liability insurance. Initially, its quirky design was very much part of the attraction. Unfortunately, the practicalities of... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Mayorista de bicicletas
  4. Servicio de alquiler de scooters

Escrito por la empresa

⚡️ The Future Of Urban Motion... www.eskuta.com


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 40% de las opiniones negativas

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3,4

Todas las opiniones

(237)

14 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Warranty issue solved quicky and efficiently

This is the second experience I have had contacting Eskuta after buying my SR-1200. The first was to ask whether I could swap my front light bulb for an LED one. Totally unexpectedly, they confirmed I could and sent one to me completely free of charge. Then last week I contacted them about a problem with the bike cutting out while going up inclines. I filled out a form and an engineer rang me back within the 48 hours specified. He diagnosed a faulty switch and sent one out to me the next day. Great service.

20 de octubre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Hi Duncan,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

SX250

SX250 - Purchased this bike for my 75Yr old mother to enable her to get out and about while she is still fit enough to do so. Had a few issues which have now been resolved with the help of Michael and Sara at Eskuta

18 de octubre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Hi Kevin,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times.

Thanks for going 'electric' with Eskuta.

Valorada con 4 estrellas sobre 5

The Eskuta is great but the battery go…

The Eskuta is great but the battery go so faster🥺

17 de octubre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Hi Sonia,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Valorada con 4 estrellas sobre 5
Logotipo de Eskuta

Respuesta de Eskuta

Hi Ijaz,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Great bike

I received my bike and looks great. Mike who delivered the bike was fantastic and talked me through it all. I ordered my bike with Sam and the was great customer service. I had all my questions answered and was kept up to date by email and phone calls on when the bike would be delivered. Only thing I would say is that it would be nice if you was told when ordering the bike that you could take out yearly maintenance on bike when you order bike . I was was not aware of this. But is a fantastic bike and great customer service

4 de octubre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Hi Natalie,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Valorada con 4 estrellas sobre 5

The bike is fantastic but..

The bike itself is great but i was not told much about how long it would take, at first i was told 4 to 6 weeks but nearly 2 months waiting for the bike, had to contact you about everything from the transactions to even getting the receipt, but overall fantastic bike, one of my favourites to use around London, perfect to save money on transportation every year, think more people should get eskuta as a bike to save them money and cut costs on petrol and fuel. I have yet to find any issues with the bike but i would like more information when getting the bike about why the key isn't the thing that turns the bike on but rather its with the remote, plus include more information for future clients as some might not know what to do.

3 de octubre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Hi Carlos,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Valorada con 4 estrellas sobre 5

Love the bike

Love the bike! Customer service was really great. Only issue was that delivery took longer than the stated 4-6 weeks

2 de octubre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Hi Karen,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Very much leased with my x 2 Eskutas

Very much leased with my x 2 Eskutas, great service went above and beyond for me very helpful and friendly . 10/10 Eskuta 👌💪💯

30 de septiembre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Hi Graham,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Great customer service

I ordered my Eskuta yesterday and wanted to make some additions and alterations to the order. I had an online conversation with Michael who was extremely helpful. He answered my queries promptly and sorted everything really quickly - what a refreshing experience!

28 de septiembre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Louise which is really appreciated. We are delighted that you are happy with the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

What a great bike

What a great bike, looks good feels great and no effort to ride. I've not been off it since i got it. We'll done Eskuta. ❤️

27 de septiembre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Hi Marc,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Now spoken to Michael and satisfied with all issues being resolved

After speaking with Michael. We've now had a talk and all issues have been resolved. Now had the order expedited and should now be with me within 10 mins. As well as a discount just for having to put up with the delays. Thank you Michael for sorting me out

25 de septiembre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Hi Timothy,

Thank you for your review. However as I can see per our notes on the system we have attempted to contact you since July but we had no luck in reaching you over the phone so we have sent an email which we had no response to.

I will try and give you a call right now personally to get this issue resolved for you.

Valorada con 5 estrellas sobre 5

Could not be happier with the ebike.

Could not be happier with the ebike.
Gets me to work quickly and it couldn't be easier to use!

Highly recommended!

22 de septiembre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Gordon which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

I am delighted with this purchase

I am delighted with this purchase. The whole team could not have been more helpful and I am looking forward to many miles of eco-friendly travel!

16 de septiembre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Duncan which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Ive had my bike just over a week now…

Ive had my bike just over a week now and omg it makes travel so much easier than waiting for buses to go to and from work ive cut my travel time by nearly half i would deffo recommend this product to anyone who asks about it... yea only one downside is you have to wait for the bike to be made but after the wait you will be surprised! Love this bike so much

15 de septiembre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Baequi which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Best Eco-Friendly company!

Sara, Micheal, and the rest of the team at E-Skuta always go above and beyond, exceeding customer expectations. I initially placed a order with Sara, who was kind, patient and answered any questions I had about the product. Production and delivery can take around six weeks - but it’s well worth the wait.

I work for Just Eat, and I have been looking for something that can help me with delivery work. I want something that has a positive impact on the environment, cost effective and has a huge range. The E-Skuta SX250 has a 50 mile range so I purchased an additional battery to double the range.

The product is due to arrive Wednesday, I’ll be making a review on my YouTube channel and updating trustpilot accordingly with my experience.

12 de septiembre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Bizdustry which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Very pleased with their quality of the…

Very pleased with their quality of the scooters provided they have good battery health and are very reliable.

Would recommend 100%

10 de septiembre de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Nomaan which is really appreciated. We are delighted that you are happy with our product.

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Voyager.... Wow

I took delivery of my Voyager today and quickly assembled it. Being a 6'1" tall 21stone man I was dubious as to whether the electric motor would be effective. I got a very pleasant surprise and can say in all honesty this was not the case. The bike is fabulous at everything. I headed for a steep hill I would struggle to walk up and the cycle performed way beyond my expectations. Well done Eskute..

27 de agosto de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Zap which is really appreciated. We are delighted that you are happy with our product and the service we provided.

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Very Helpful!

Latisha was particularly helpful throughout my dealings with Eskuta, getting things sent out ASAP which was much appreciated! Also shout out to Danny! Thank you so much guys, keep up the great work

21 de agosto de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Jordan which is really appreciated. We are delighted that you are happy with our product and the service we provided!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

Great bikes

Great bikes, great cost, great service.

20 de agosto de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review Rocky which is really appreciated. We are delighted that you are happy with our product!

Thanks for going 'electric' with Eskuta.

Valorada con 5 estrellas sobre 5

What a GREAT product the Eskuta…

What a fantastic product the Eskuta 250d is for my business. I put in a order and received my bike before the estimated lead time. I was updated by email and calls throughout this stage. Excellent customer service from Sara and the customer team at Eskuta. I was so impress with the bike and service ended up ordering another. They look very good outside the shop eye-catching👌.
Thank you Sara an the Eskuta team.

19 de agosto de 2021
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Many thanks for your review which is really appreciated. We are delighted that you are happy with our product and we are pleased to hear that the service you received was outstanding!

Thanks for going 'electric' with Eskuta.

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