The staff were helpful, but the website could be a bit clearer. For example it is not very clear that the AztecFlex student package includes both Aztec and AztecCrystal.
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Consulta las opiniones de los clientes
The page was easy to use. My biggest complaint is that the shipping options were too limited. Ideally, we would have been able to do overnight shipping, which was not available, and use our own shipp... Ver más
La empresa ha respondido
Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... Ver más
This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamiento científico
- Tienda de componentes y repuestos electrónicos
- Proveedor de equipamientos
- Proveedor de equipos para laboratorio
Escrito por la empresa
Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.
Oxford Instruments eStore
Escrito por la empresa
- A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
- Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!
High quality products, fast delivery!
Same day dispatch!
Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)
Información de contacto
Halifax Road,Cressex Business Park, , HP12 3SE , High Wycombe , Reino Unido
- +44203 514 9208
- ecommerceteam@estore.oxinst.com
- estore.oxinst.com
4,2
Muy bueno
138 opiniones
Invita a los clientes a opinar
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Ha contestado el 33% de las opiniones negativas
Suele responder en menos de 1 semana
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fast delivery
31 de agosto de 2023
Very good
Very good, response was fast and reactive the license was very easy and fast too.
10 de julio de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
Excellent support
5 de julio de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
TEM grids and boxes arrived quickly.
TEM grids and boxes arrived quickly.
Good quality
2 de junio de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review
license email received after purchase
license email received after purchase. activation very smooth
31 de mayo de 2023
Incorrect Consignee details
I was not aware that the items would be shipped from outside the UK. Consequently the wrong consignee VAT number/ EORI have been entered by the shipper on the shipping documents. This makes a huge problem for invoicing.
15 de mayo de 2023
Respuesta de Oxford Instruments eStore
While some of our offices are UK based, our ecommerce warehouse for Europe is based in The Netherlands. Sorry for any inconvenience this may have caused with your EORI / VAT number, however this does not affect the service you received, your items were shipped immediately and were recieved within 3 working days.
Ordering goods from Italy is…
Ordering goods from Italy is complicated due to the complicated and sometimes absurd rules. However, I was lucky to be assisted so efficiently so that the order was done effortly and very quickly.
8 de mayo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
Since purchasing
Since purchasing, I have been impressed with the fast shipping and free shipping cost.
4 de mayo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
Shortest time from ordering to delivery
Shortest time from ordering online to delivery I have ever experienced. Not sure how they did it, but it was quick from start to finish.
14 de abril de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
True overnight delivery!
2 de abril de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
Good, fast reliable
Fast delivery
It would be nice to have the data sheets as well :)
26 de marzo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
Very great and prompt support
Very great and prompt support. I had an issue with the software license not being received after purchase. The problem has been solved easily and quickly thanks to the reactivity and help of the teams.
23 de marzo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
simple and friendly
19 de marzo de 2023
Respuesta de Oxford Instruments eStore
Thanks for leaving us a great review!
Support services are great
Support services are great, and the shipping is very fast after placing order. This type of probes works pretty well for small and soft crystals.
21 de marzo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a review!
One of the most inconvenient website I…
One of the most inconvenient website I have ever used.
18 de marzo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving a review. We are sorry you feel this way, however our store works in the same way as any other online store - we offer a variety of payment methods with very quick delivery.
Good service helping me with an issue after I ha
Good service helping me with an issue after I had installed the software.
14 de marzo de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a great review!
Respuesta de Oxford Instruments eStore
Thanks for leaving us a great review!
Item not as described
I ordered two of these at $10 each:
ID 51-1625-0091
SEM Specimen Stubs for LEO/CAMBRIDGE, FEI/PHILIPS, CAMSCAN, TESCAN, ZEISS instruments. 12.5mm dia. Carbon
The description says plural "stubs" and has a picture of two stubs.
Yes, I only received two bags, one stub in each bag. Should have gotten four total.
24 de febrero de 2023
Respuesta de Oxford Instruments eStore
Thank you for leaving us a review. I am sorry that the image was misleading. It was intended to show the stub from different angles. I have ammended the description on the website now.
No one to talk to - and a little slow
I needed some additional information and tried calling the number(s) listed, but there was no answer.
I was also charged extra $29 for second day air. The order was placed on Friday and I was expecting the package on Monday, but it was only delivered Wednesday.
6 de febrero de 2023
Respuesta de Oxford Instruments eStore
Thanks for leaving us a review. If you want to talk to someone it is always best to email us at ecommerceteam@estore.oxinst.com
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