Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Ver más
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I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
La empresa ha respondido
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Ver más
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Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Ver más
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Información sobre la empresa
- Compañía de seguros
- también en la categoría
- Aseguradora
- Corredor de seguros
- Seguros de desplazamiento
- Seguros para bicicletas
Escrito por la empresa
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Escrito por la empresa
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Información de contacto
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Reino Unido
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Excelente
2 mil opiniones
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I've been with ETA for a few years now…
I've been with ETA for a few years now and always found the company and the staff great. I spoke with Savannah today via a web chat and once again was dealt with with professionalism, great company to do business with.
8 de julio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your continued support over the years and for taking the time to share your experience again.
We are delighted to hear that your web chat interaction today matched the high standard of service we always aim to deliver. Ensuring our riders get straightforward, high-quality support is incredibly important to us, and we will be sure to pass your lovely feedback to Savannah.
Thank you for your long-term trust in us, and we wish you many more safe and happy miles on your bike!
Best regards, The ETA Team
Took out the cycle recovery insurance
Took outthe cycle recovery insurance, quite easy to do all online, chatted to a call centre worker by chat,she sai she could see me on the system but no mobney had been paid so, re entered all the details a few times and relised i hadnt ticked 2 boxs retried, and it all worked, money taken from account, email with details of cover with in minutes, so a very speedy service, hopefully i want have a breakdown in the future but always best to have a recovery plan.
6 de julio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for sharing your experience with us!
We are very glad to hear that our team was able to assist you so quickly during the online setup and Savannah guided you through to a successful confirmation.
Thank you for choosing the ETA, we are here if you need us!
Very easy and good value
Very easy, clear instructions and very good value.
Highly recommend them.
1 de julio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review, it is much appreciated.
I am pleased that you found the process efficient and customer friendly.
Please do let us know if we can be of further assistance.
Kind regards
The ETA Team
I purchased a Veleco GRAVIS mobility…
I purchased a Veleco GRAVIS mobility scooter and was advised to obtain insurance from ETA. This was easily done on line. Very surprised ETA classed this simply as a mobility scooter without asking for make or model or the VIN. Confirmation and documents followed immediately.
30 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your review.
We are delighted to hear that you found the online process straightforward when setting up the cover for your new Veleco scooter. We purposely design our system to be as efficient and user-friendly as possible, avoiding unnecessary administrative hurdles so that you can get your documents and peace of mind immediately.
Thank you for choosing us, and we wish you many safe and happy journeys ahead.
Best regards, The ETA Team
Great insurance company
Great insurance company. Responsive, reliable and trustworthy
30 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your lovely review.
We always aim to deliver a dependable and straightforward service when handling cycle claims, so it is great to know we hit the mark for you!
We appreciate your support and wish you many safe, smooth rides ahead.
Best regards, The ETA Team
Laure completely sorted out the pickle…
Laure completely sorted out the pickle I had managed to get myself in. As a middle agent gent I was surprised how slightly traumatic it is having an accident. Possibly a mixture of the heat and exhaustion. Laure helped sort out the situation and guided me through the process. Despite reservations from my friends about taking out cycling insurance, it proved valuable and I would definitely recommend ETA moving forwards.
16 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you so much for sharing your experience with us Adam!
Having an accident is always a stressful experience, and we are pleased that Laure was there to help you through it all. She is an invaluable asset to the team, and we will be sure to pass on your thanks to her.
It is incredibly rewarding to hear that your policy proved its value and we appreciate your recommendation more than you know!
Wishing you many safe, smooth, and stress-free rides ahead.
The ETA Team
Everything went according to plan
Everything went according to plan, however at the end I was left wondering whether I had insurance and didn't find out for 10 minutes until I got an email. Then all good.
25 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your feedback David!
We are very glad to hear that everything went according to plan and that you are all set with your cover.
We completely understand that waiting for that final confirmation can leave you in suspense. Looking at the timeline, it looks like there was a brief 7-minute gap while the secure bank payment verification (3D Secure) was processing. We always want that transition to feel as seamless as possible, so we will pass your feedback over to our IT team to see whether we can make that waiting screen clearer while the bank does its checks.
Thank you for choosing us, and welcome to ETA!
Looking for insurance for our e tandem
Looking for insurance for our e tandem. Easy to navigate around the site and plenty of different options to enable us to tailor the cover exactly as we wanted it. Previously covered tandem with house insurance but on checking they don't provide cover for any e bikes, so,very glad we checked and didn't just assume cover would apply to the new bike. Reasonable premium and overall a smooth process to get covered
19 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your review.
We are glad you found our website easy to use and were able to tailor the policy to your needs.
Many people do not realise until it is too late that standard household policies often exclude e-bikes entirely, or have higher restrictions in place.
Thank you for choosing us, and we hope you enjoy many happy rides!
We are here if you need us.
The ETA Team
I have been with ETA for a few years…
I have been with ETA for a few years now and have always been satisfied with their service, but recently they excelled themselves. I felt really well looked after when my exhaust box fell off, and was kept in the picture regularly as regards the arrival of the recovery vehicle. Very efficient and pleasant and you get to speak to real people very quickly.
9 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for taking the time to share your experience with us.
We understand that breakdowns can be a very stressful experience, so we are very glad our team kept you regularly updated and well looked after.
Providing quick access to real people on the phone is a core priority for us, and it is wonderful to hear that our team and the recovery driver delivered such efficient service.
Thank you for your continued trust in us.
The ETA Team
They contacted me regularly to check…
They contacted me regularly to check every thing was going OK.
27 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your review.
We believe that good communication is key, so we are glad to hear our team kept in touch regularly to ensure everything was going smoothly for you.
The ETA Team
Very happy with the way every went the…
Very happy with the way every went the experience was a blessing with the help i got
21 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your kind words.
We are very glad to hear that you were happy with the service and that our team was able to provide the help you needed.
Best regards, The ETA Team
First year with ETA insurance …
First year with ETA insurance and found its website both efficient straightforward and competent with the insurance policy a good deal for my requirements
1 de junio de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Welcome to the ETA! Thank you for choosing us for your first year of cycle insurance and for taking the time to leave such a great review. We designed our website to make finding the right policy as straightforward and efficient as possible, so we are delighted it met your requirements perfectly. Wishing you a fantastic year of safe and happy cycling, We are here is you need us!
Respuesta de ETA Insurance (ETA Services)
Thank you so much! We are thrilled to hear you had an excellent experience with us.
An efficient and satisfactory experience
My call was picked up very quickly, the operator was knowledgeable and friendly and quickly gave me an answer to my query. Overall a very satisfactory customer experience, thank you.
29 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your lovely feedback!
We are delighted to hear that our customer care team answered your call quickly and provided you with the great service that we always aim for. Helping our customers is exactly what we love to do. Thanks for choosing the ETA, and happy cycling!
ETA made it very easy and clear to…
ETA made it very easy and clear to insure my mobility scooter. The Documents were sent immediately.
The insurance cover price was the best I could find it covered breakdown and liability.
28 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for taking the time to leave your review, it is much appreciated!
We are pleased o hear that you found the signup process clear and easy, and that your documents arrived immediately.
We work hard to ensure our mobility scooter cover offers the absolute best value by including breakdown and third party cover, as standard.
We wish you many safe and happy journeys ahead!
To set up insurance
Setting up insurance with ETA was very simple and straightforward
28 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for the great review!
We are delighted to hear you found the setup process so simple and straightforward. Welcome to the ETA, and safe travels ahead!
I insured my bike upon purchase 2 years…
I insured my bike upon purchase 2 years ago and paid £8 per month for insurance. A year ago ETA updated their policy to allow less stringent requirements on claims, which was well communicated. I had to claim when I had my wheels stolen, and ETA assigned me a member of their claims team who was my point of contact throughout. Callum called me to run through the incident, I had to send off evidence, and the claim was processed quickly to a fair value. You get the feeling that these guys aren't out to just make money. The insurance is actually worth the paper it's written on with ETA.
27 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review!
We are delighted that Callum provided such great support and that your claim was resolved quickly and fairly. We always say that an insurance policy is only as good as the claims experience, so it is music to our ears to hear that our team delivered when you needed us most.
We will be sure to pass your kind words on to Callum.
Thanks for trusting us with your bike and your continued support of the ETA!
Extremely satisfied so far
Just had a renewal notice from my previous insurer and they wanted 2½ times what ETA quoted. So far there is no comparison especially with the ease of setting up.
Customer service were very quick & efficient in answering initial queries.
25 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Thank you for your valuable feedback!
We are thrilled to hear our team answered your queries quickly and made the setup process seamless.
We firmly believe that reliable mobility cover shouldn’t cost the earth, so we are delighted we could offer you such great value compared to your previous provider.
Welcome to ETA, and we wish you many safe and happy journeys ahead!
Just helpful.service for a new.member
Very good just joined today and wanted a hard copy of the terms etc. The person who I contacted was very helpful hope if I have a puncture the response will be the same.
26 de mayo de 2026
Opinión espontánea
Respuesta de ETA Insurance (ETA Services)
Welcome to ETA, and thank you for the great review!
We are glad our Customer Care team were able to assist you with your postage request.
Rest assured that if you ever do get a puncture out on the road, our breakdown team will be just as helpful and ready to get you moving again.
Happy cycling!
Respuesta de ETA Insurance (ETA Services)
¡Muchas gracias!
Happy cycling!
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