Etisalat Opiniones 577

Was part of the package I got on the Abu Dhabi Pass - absolutely useless, I wasn't even abke to set it up and in the end had to buy data somewhere else...

We purchased a 50GB SIM card package, but the service stopped at 30GB. There was no prior information about any limitation, and this is completely unacceptable. They probably assumed that we will never need so much GB and maybe will never notice that. Even 1 Star is by far too much!

I bought 3 simcards at the airport. 2x 44gb 1x28gb. Both the 44 gb cards stopped at around 25gb. The 28 is stopped about to stop at 22gb. I would higly suggest not to buy from this scammer company. This also include Vodafone, as we bought it at their booth. When contacting Etisalat they did not offer to give me the extra 48gb back. So I asked for 24gb. They would not even give me that. In conclusion: Do not but with Vodafone/Etisalat as they will not gove your the right amount GB and also will not help you when you meed help. Buy WE, they always give me the right amount of GB. This happend in Hurghada Egypt.

Etisalat- marina mall.

If I could give 0 stars I would have done it. We took out a telephone subscription there 2 weeks ago. We were told that we had to come back because something had gone wrong. When we came back another man said there was nothing wrong. Then our numbers were suddenly blocked and we couldn’t do anything anymore. We went back. We were inside for 45 minutes and we were definitely not well helped. Johannes would help us, that’s what we came for. He definitely didn’t help us right away. He helped 3 people mixed up and we had to wait every time. When we asked Yassmin, we were not helped either. She was too busy on her phone. Then we asked Khaleb if he could help us, he came for 1 minute and then went to take a break in the middle of the help. He suddenly walked away. Long story short, worst experience I’ve had with phones and subscriptions. If I had known this, I certainly would not have come to etisalat.

I am extremely disappointed with Etisalat’s handling of a prepaid refund.

AED 5,000 was deducted from my account, the refund was sent to an incorrect IBAN, and I was repeatedly given incorrect information by chat support stating the issue was resolved when my bank confirmed no incoming transaction.

My ticket was closed without contact, I waited over 20 days, and I incurred additional costs due to the delay.

This experience shows poor internal coordination and lack of accountability. I hope Etisalat seriously improves its refund and customer support processes.

It is amazing how the teleco works in Egypt. I would not blame the staff as they are courteous but the problem is the lack of training and certainly the work culture. I can only hope that customer service improves from a to z and that all staff are fully trained to o ovide better customer service experience.

شركه فاشله و مشغلين ناس فشله مش عارفين يحلوا
امشاكل العمله و نظام التحدث مع خدمه العمله فاشل

Hello even zero star , employee very low , zero knowledge , service very slow, trying to renew my card he want me to make ikame while he can ask me to do a new card ,I've wait 1h in airport to renew my card , I come always egypt but next time I'll try orange or Vodafone, for sure not etisalat

The worst company in Egypt, terrible customer service, no solutions, always blame customer directly and indirectly. If I’ve a choice, I’d never deal with them again.
We tried to convert to e sim, followed the instructions and made the required payment and it didn’t work, went to the nearest store as requested by the message, they were very unprofessional and asked to call the customer service. Called them and asked to go back to the store and they started to blame each other, very unprofessional. No solution was found, sim is not working, no commitment to anything, so overall terrible.

I would give -1000 Stars for them. Made 3 extra cards on my passport when I rechecked on an other store. Went back and they refused everything, this guy sold me a SIM card with 28 GB for 900 LE 😂😂😂 and he said this is the only shop in all Egypt after I confronted. My right to see all cards on the system is not legal, as he said. I have no rights obviously. Sadly can not add a picture.

Got some money back but still not all

تم شراء عدد ٢ باقة من مطار القاهرة ولم استلم اي فواتير او صورة من تعاقد من الموظفين يوم السبت ٢ اغسطس تم تشغيل الشريحتين وقتها ويوم الاحد بدات تنقطع الخطوط والانترنت ولا توجد استجابة اكثر من ساعتين فى اليوم وتم التواصل مع خدمة العملاء ولم تحل المشكلة وذهبت الى فودافون لشراء باقة منهم واكتشفوا ان شريحتين اتصالات غير شغالين مع اي جهاز وتم تركيب باقات جديدة من فودافون بعد ثلاثة ايام من شراء اتصالات وتسديد مبلغ حوالي ألف جنيه وحالياً اقوم بالتواصل مع باقى التليفونات بحالة ممتازة وتم الاتصال على خدمة عملاء اتصالات لرفع شكًوى رفضت الموظفة رفع الشكوي وهي مقتنعة هى وادارتها ان الشريحتين بحالة جيدة ولا استجابة لحل المشكلة

Not respectful company. Zamalaky

الشركة إساءات لجميع مشجعي نادي الزمالك في اعلان واضح الإساءة الواضحه و الصريحة سأقوم بالتحويل لشبكة اخري و تم إبلاغ خدمة عملاء
اتصالات مصر و ذلك لما أصابني من أضرار نفسبه

Never again

الشركة إساءات لجميع مشجعي نادي الزمالك في اعلان واضح الإساءة الواضحه و الصريحة سأقوم بالتحويل لشبكة اخري و تم إبلاغ خدمة عملاء
اتصالات مصر و ذلك لما أصابني من أضرار نفسبه

Just scammers .. one of the most horrible experiences with any mobile company I ever had don’t deal with them

They employ thieves at their Sheraton street Hurghada store.
Charged me over 4000le for a wifi router and sim card, refused to let me pay by card told me cash only.
Gave me no receipts, no contracts, nothing. Signed me up to 2 different contracts which I did not ask for nor want.
Customer service is appalling they claim to speak English but don't understand a word that is being said. They claim to have fully investigated my complaint by telling me that according to the paperwork (remember I was never given any) that I paid 2900le. So of course I must have spent all this time trying to get someone to listen to me, because I am lying!
Took a deposit from me for a router that I was buying outright, and I am now stuck in 2 contracts that they refuse to cancel!
AVOID LIKE THE PLAGUE

We initially chose UTAP services for our company, believing it would help grow our business. Unfortunately, their unprofessional behavior has put our operations at risk. They hired customer support agents from India (Nikunj and Jyoti) who have been unhelpful, disconnecting calls and failing to assist frustrated customers. Our AED 20,000 transaction was held for over a month, causing us significant business losses due to their inefficient processes. Despite being told the refund would be processed within 10 working days, it is still pending. Additionally, our request to increase the limit has gone unanswered. Based on our personal experience, we strongly advise against trusting this company, as their customer service does not meet UAE standards.

EL PATRHON LLC
I bought a Utap POS machine for the company, the daily transaction limits were low and despite my repeated e-mails and calls to resolve the situation, I could not find a solution. Not only could they not help me, but my contracts with my customers came to the point of cancellation. They are trying to get past me with very amateur statements and say that your transaction will be completed today or tomorrow and your device will be activated, but there is no development. Neither the head office nor the managers nor the field team are still directing me to each other and not only cannot find a solution, they are also causing me harm every day. I regret it and my disappointment with the service continues. You should also be careful.