AYBL Opiniones 233

Purchased leggings and jumper for my daughter the beginning of Sept25. By the end of October 25 the leggings had come apart at the seam.
I contacted the customer service department, they advised there would be no option of a refund or return. They have a 30 day policy of refunds for faulty items.
I have replied explaining that paying £40+ for a pair of leggings that don’t last for more than 8 weeks is poor manufacturing and I will not be purchasing any further items.
I received no reply from this brand, These leggings are not worth the money, poor quality and poor customer service.

I ordered some gym leggings in the sale as a birthday present for my daughter. She used them about 6 times and the seams have come apart at the gusset. Customer Service have refused to exchange them as they are more than 30 days old. The quality is appalling and even though they were in the sale they weren’t cheap - unlike this retailer. I wish I’d read these reviews before using them. The leggings will have to go in the bin - approx £10 per wear!!!

Bought leggings from AYBL. Only worn them less than 5 times and they already have a hole in and the leggings are bobbed. Thank god i paid for them in the sale and not full price! Not good quality at all.

Do not order from this seller!!!!! They're scammers. I have ordered on the 5th of August on their summer sale. I should have known it looked too good to be true! Parcels never delivered, tracking numbers provided redirecting to some weird web. Emailed them about the issue and they've started " the investigation". After a while on my request for an update of so called investigation and refund request, I have never heard from them since.

I ordered 7 items during the sale in July, it was a banger deal and I was reaaaally excited for them. I waited for around 3 weeks with no updates, since I know during sales the shipping takes longer. My tracking info had not changed during this time. I contacted AYBL support and got told that my order had probably got lost and they could resend it for no add. fee. Since I really wanted the items I agreed. I had to change some things because had been sold out, but that was fine. Then I got the new confirmation and shipping info. No change for a week. Now Im a bit more angsty and paranoid and contact them faster. And lo and behold, the answer is once again that they are very sorry but it seems it has got lost... The same order gets lost TWICE. I had a previous good experience with ordering but this was just ridiculous. Asked for a refund and awaiting their answer... Im really really sad about it, since I really was excited for the clothes, but Im not going through the same shitt again.

Lost my package in transit. My first complain was quickly responded assuring me that they will do everything in their power to find it and that it takes a few days. It is more than a month and no one responds to my email anymore.

they do not ship your product and you get stuck. They do not respond to messages through their website, email or social media. They just process your order and then you are stuck

I bought a pair of gym leggings in the sale for £40 – hardly cheap – and after very little wear the stitching has come apart, leaving me with a hole. When I contacted customer services, I was basically told “tough luck” and "have a nice day" because they were over 30 days old. Absolutely dreadful!

For the price, you’d expect some level of quality and certainly better service. Instead, they’re happy to take your money but wash their hands of any responsibility the moment something goes wrong. Totally unacceptable – I won’t be buying from them again, and I’d strongly advise others to think twice before wasting their money here.

I returned two items with them, I sent them in separate packages due to changing my mind on the items (within the 30 day period) - it took over a week for them to receive the items - another week to acknowledge one of the items has been received - and another week to confirm the second item. To then take another week to confirm refund of the first item - yet I am now 18 days of no communication on whether I am receiving a refund for second item. I paid via Klarna so they are still trying to charge me because Aybl hasn’t communicated the second refund.

The worst support I have encountered in my whole life. Order made 1 month ago – I reached out 3 times, they just acknowledged that the parcel went missing and we still have 0 resolution – neither a refund nor a re–shipment. Support replies in intervals of 3-5 business days, using pre–canned answers and giving 0 sh*t to actually resolve anything. Absolutely horrendous.

I bought 2 pairs of leggings from ABYL at the cost of £75. After 5 weeks on one of the the pairs, the stiching started coming apart on a seam. I contacted ABYL to ask for a replacement as this was a manufacturing problem as the leggings had only been used 8 times. Even though I evidenced this in photographs, they have refused a replacement and also a refund as their policy states 30 days for replacements.
I have 2 weeks ago, emailed them again to ask if they would review the photo's and replace the leggings as I haven't caused this fault. They have chosen this time to not even grant me with a response.
I will not be using this company again.

I am so disappointed it was the first time i bought something from this brand and it will be the last. i ordered on 28/07 and i have not received my order yet. I have tried to contact customer support so many times still no answer.

Bestilte den 5. August og har stadig ikke modtaget den

I’ve been a loyal AYBL customer and really love the quality of the clothes — in March I ordered during the sale and although it took a month to arrive, I was happy with my order and understood the delays.

That’s why I didn’t hesitate to order again during the July sale (order placed on 28.07). On 30.07 I was told it had shipped, but it’s now 16.08 and I still have no updates. After contacting support, I was first told to wait, then that my order had been lost, and finally that three of the items I ordered are now sold out. I was asked to choose alternatives, but since the sale is over, the prices don’t match what I originally paid — meaning I either lose part of my order or pay more, without receiving what I wanted in the first place.

I really do appreciate how popular AYBL is and understand how challenging sales periods can be, but as someone who genuinely enjoys the brand, this whole experience has been frustrating. I’d really like this to be resolved fairly, because I’d love to keep recommending AYBL to friends — but at the moment, I feel very let down.

I hope the team can get in touch with me directly to sort this out, as I would prefer a positive outcome and to continue being a happy customer.

Amazing quality, good service

Bestelling gedaan in de sale, 2 dagen later krijg ik een mail, item gecancelled want uitverkocht, 20 minuten later nog een mail, nog een item gecancelled. Neem ik contact op met de klantenservice is het volgens hun mijn fout want dan had ik maar beter moeten bestellen???? Ondertussen 4 uur na de eerste mail over een item die is gecancelled krijg ik een mail van een derde gecancelde item. Zeer dubieus allemaal, volgende keer bestel ik hier niet weer

Website is a scam you don’t receive your clothing

Normaal schrijf ik geen reviews, maar nu is het wel even nodig. Ik heb in maart voor €100 aan sportkleding geretourneerd, en nog steeds heb ik mijn geld niet terug. Ook krijg ik geen reactie van de klantenservice.

Meine Sendung wurde am 12.05. abgeschickt, allerdings mit einer falschen Lieferadresse, trotz meinerseits korrekten angegebenen Lieferadresse. Dhl kann mein Paket nicht zustellen, da die Meldeadresse nicht existiert. Schließlich wohne ich da auch nicht. Laut DHL muss sich der Absender darum kümmern! Ich habe mehrfach Aybl kontaktiert und aufgefordert sich um das Paketdilemma zu kümmern und es kam keine Rückmeldung. Bei meinem letzten schreiben, habe ich mein Geld zurück verlangt. Allerdings ohne Rückmeldung, mal wieder. Kundenservice gleich 0! Die haben nicht mal 1 Stern verdient. Ich habe auch meinen Freunden abgeraten da zu bestellen!

Ware wurde fehlgeleitet und ging deshalb zurück. Kein neuer Versand, keine Rückerstattung der 150€ und keine Reaktion vom Kundendienst! Seit mehreren Wochen! Katastrophal!