Euro Art Opiniones 66

Respuesta de Euro Art

Actualizada el 4 dic 2025

Hi Ellie,

We appreciate the opportunity to clarify this again, as your updated comment still contains claims we cannot verify.

We have thoroughly checked our system once more and can confirm that we have no order, no return, no communication trail, and no matching customer details linked to you directly or to the product described. Without an order reference, names used at checkout, email address, or delivery postcode, we cannot identify any record of a purchase made with our company.

If you do have written communication, it is important to note that only orders placed directly with Euro Art, through our official website or channels, appear in our system.
If the order was placed by a third party—such as your locksmith or another retailer—our company would not hold your personal details, and any communication you received may have come from them.

To date, you have not provided any verifiable information that allows us to match your case to an actual Euro Art order. Without this, we cannot confirm whether the purchase was ever made from us.

Regarding warranty and charges:

Our warranty terms are clearly stated at purchase.
Warranty claims can only be made by the original buyer.
Any replacement outside the warranty period is chargeable, which is standard within the industry.
Return postage is only covered in cases of confirmed manufacturing fault within the warranty period.

We remain fully transparent and are more than willing to review the situation properly, but we can only do so with verifiable order information.

Please provide:

Order number
Name used at checkout
Email address used
Delivery postcode
Last 4 digits of the payment method

Once we have these details, we will gladly investigate. Until then, we cannot confirm any connection between your direct claim of purchasing from us and our company.

Thank you,
Euro Art

Respuesta de Euro Art

4 dic 2025

Hi Jay,

It appears there has been a misunderstanding, as the order, website, and company you are referring to do not belong to us. Web Ironmongery UK website or company is a completely separate entity and is not associated with www.euroartuk.com website in any way.

We have thoroughly checked our system and can confirm that:

We have no record of your name or email,
No return received,
No refund request, and
No order matching the product you mentioned.

We understand you may have seen a similar or shared address online, but it’s important to note that multiple companies can be registered at the same address — this is extremely common and does not mean the companies are connected. A shared address does not indicate shared ownership, shared staff, or shared systems.

Your review appears to be intended for a completely different company, but has been posted here in error, which unfortunately results in unfair and inaccurate harm to our reputation.

If you believe the order was actually placed with us at www.euroartuk.com, please provide the following so we can double-check:

Order number
Name used at checkout
Email address used
Delivery postcode

Without this, we cannot investigate further.

We kindly ask that you remove or correct this review so it reflects the correct business.

Thank you,
Euro Art

Respuesta de Euro Art

Actualizada el 27 jun 2025

Hi Sylvia,

We’re truly sorry to hear about your experience. This is not the level of service we aim to provide at Euroartuk.com, and we completely understand how frustrating it must have been to receive the wrong item and not get a timely response. BUT OUR RECORDS SHOW YOU HAVE NOT ORDERED ANYTHING FROM www.euroartuk.com. IT LOOKS LIKE YOU HAVE MIXED UP THE WEBSITES YOU ORDERED FROM.

We're committed to improving and making sure every customer receives the service they deserve but for that we need to receive you order at www.euroartuk.com. I hope you understand we cannot help you if the order does not exist at www.euroartuk.com

Kind regards,
Social Media Team

Respuesta de Euro Art

27 jun 2025

Hi Ana,

We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold. WE HAVE CHECKED OUR INTERNAL SYSTEMS AND CAN CONFIRM THE ITEMS HAVE BEEN DELIVERED SUCCESSFULLY. Our website does mention these items are made to order as well but again we do apologise for the inconvenience.

For any assistance, you can reach out to our team by calling us or Live Chat using our website.

Thanks,
Euro Art Social Media Team

Respuesta de Euro Art

27 jun 2025

Hi Hristijan,

We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold. WE ALSO SENT YOU A REPLACEMENT ITEM WHICH WAS REQUIRED WHICH YOU HAVE ALREADY RECEIVED AND ACKNOWLEDGED.

For any assistance, you can reach out to our team by calling us or Live Chat using our website.

Thanks,
Euro Art Social Media Team