Euroluggage Delivery Opiniones 440

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My luggage arrived really quickly it took only 3 days. Process was very simple! However I did not fully read the terms and conditions for DHL duty/tax and had to pay another fee. But other than that G... Ver más

Valorada con 5 estrellas sobre 5

Smooth, easy to understand process from booking, payment to collection. This has become my go-to provider when I need my luggage delivered door to door from Europe to the UK. Wil definitely recommend... Ver más

Valorada con 4 estrellas sobre 5

You did indeed a fantastic job. I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably wou... Ver más

Valorada con 5 estrellas sobre 5

J'ai rencontré un problème à la douane vers la France. DHL n'a rien fait pour me venir en aide alors que l'équipe de euroluggage delivery, en particulier, Mish et Khrystyna, ont tout mis en oeuvre a... Ver más

Información sobre la empresa

  1. Servicio de mensajería y reparto

Escrito por la empresa

Delivering Eurostar passengers' luggage door to door since 2013. We provide seamless, efficient, and reliable door-to-door luggage delivery services across Europe and globally. Popular destinations include Paris, London, Brussels, Amsterdam, Rome, Zurich, New York, Sydney, Tokyo and Seoul.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

440 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Simple process

Simple process. Delivery on time, as promised. Great help from advisor when I had a problem uploading passport copy via iPad. Will certainly use this service again

27 de abril de 2023
Valorada con 5 estrellas sobre 5

Very good

Very good, handled mainly by a named representative all the way through, second time used, easy to deal with customs clearance and cheap.

22 de marzo de 2023
Valorada con 5 estrellas sobre 5

Leo was awesome

Leo was awesome. Helped me in navigating around a potential crisis for our families euro trip from Australia.
Took ownership of my problem(that I had created by mistake) and solved our issue. Awesome customer service!!

19 de enero de 2023
Valorada con 4 estrellas sobre 5

Used First Luggage for train return Germany to UK

We used First Luggage to have less bags to carry on our return train journey from Germany to UK. Anything relating to the actual pick-up and delivery of our luggage was excellent and could not be bettered: clear confirmation of dates, very speedy transit etc. - thank you.
Some gaps in useful info regarding the following, hence only 4 stars: (1) the request to provide a detailed list of items during booking process was unexpected, and not clear whether doing this a day or two later (once we had decided what we would be sending) would hold up the booking itself (turned out, it did not, but this was not clear); (2) with quite tight UK import limits now in force, ability to clearly indicate that luggage contains items from several people would be useful; (3) advice on what to do re locks on suitcases would be useful (for access by customs) - nervous about leaving number lock unblocked, as it prevents accidental opening in our Samsonite, and also because someone could attempt to smuggle things into country using our luggage => would be great if code could be provided to customs in paper work.
Phoned the customer helpline, which was promptly answered, but advisor not able to give clear information on points 2) and 3) above.
So loss of 1 star only relating to lack of some info that appeared crucial to us, not the actual luggage transfer.

5 de enero de 2023
Valorada con 5 estrellas sobre 5

Sara

I received it before the date claimed in web site amazing service

27 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Full marks for ease and speed

For ease and speed of delivery, and cost, very good. Only issue was the date of delivery. We booked a pick-up day based around the indicated delivery day, ie we delayed the former to be sure to be around for the latter. Once the item was picked up we were given an earlier expected delivery date, for the day we would not be around. I'm sure that date could be changed (and in the event the item was delivered earlier than indicated, so we were in) but the problem is not always picked up.

18 de noviembre de 2022

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