Europcar Greece Opiniones 

We dropped the car off an hour before the office opened and were charged a €60 fee for after hours. no key drop box available.

We were also told before arrival that our Australian international driver's licence would be accepted, but when we got there, they didn’t accept it .

I had booked the rental with myself as the primary driver, but they got angry because my partner was actually going to be the primary driver and they couldn’t change it on the computer.

Next time I'd choose a local rental company instead.

Europcar Rhodes: absolutely no information and signs about the shuttle that is supposed to drive you at the office, 20 minutes walk...They made me sign an extra insurance, well why not. When I returned the car they charged me 30 euros administrative fee for a damage UNDER the car. Didn’t have the time to complain because of fly departure. All done with a smile...Scandalous. First and last time

We flew into Preveza Airport easy access to Europcar over the road. We have used this car hire at Preveza several times. What makes it so good are the staff. Very friendly, efficient and professional. Never had any problem with cars . I would highly recommend.

DO NOT HIRE FROM THIS COMPANY!

This was a very disappointing experience from start to finish. (In Crete, Greece)

First of all, they are not actually based at the airport. There were no clear instructions about where to meet the shuttle, so I had to guess that someone would come and collect customers from a designated point. I didn’t even have a phone to call them. Thankfully, a kind stranger helped me by calling the company and asking how I could reach them.

The company was very unprofessional. They charged me an extra fee because my flight was delayed, which I found unreasonable. They also charged me an additional €62 for taking the car from Crete to Santorini. This wasn’t even a requirement from the ferry company, but they insisted I needed an authorisation letter and claimed I wouldn’t be allowed to board without it.

Throughout the rental process, they kept warning me that if the car came back with even the smallest scratch, I would be charged a €947 excess, regardless of whether the damage was my fault. It felt more like intimidation than customer service. So, ended up buying the full cover.

To make matters worse, I booked a decent SUV. The exact model I had reserved was parked outside, yet they gave me an old, poor-quality car instead, which was nothing like what I had booked.

Overall, this was one of the worst car rental experiences I’ve had. I would not recommend this company to anyone

I had ok experiences with Europcar before, but they’ve turned into a wholly fraudulent, heinous company, especially in Greece. Avoid them at all costs. First, THEY asked me to update them with my arrival time: when I did, their system cancelled my reservation instead. When I tried to rebook it 1 minute later, they charged me an additional 60 EU. When I contacted them, they stalled in replying, then lied to my face about how they could do nothing, that I had cancelled, etc. (all BS—I can document their system screwed up my request, and why would I cancel a reservation to rebook the exact same thing 1 minute later with a slightly later pick up?). They stalled so long I could no longer cancel (they waited to within 48 hours), as I would have had they replied this way in a timely manner. Then at the counter, their agents were just shakedown con men. They tried to scare me into buying insurance I didn’t need by claiming they’d charge me $35,000 EU if anything happened to a car worth half that amount new. Finally, their site claimed they were on site at Thessaloniki airport, another reason I booked with them as I’d have a tight return—they’re 3 km away in the middle of nowhere, and even their pick up instructions were useless.

We have the best Driver ever! Chris, WHO has a Taverne at Badgasse 1, Oberwart!
He is such a lovely Guy - we will met hin in october at Oberwart!

In short: rude, unhelpful, & predatory staff; ancient, sub-category, & dirty car (79.000 km!), despite premium price; and forced additional insurance.
Booked in Thessaloniki Europcar, Greece: not Europcar corporate, but a franchisee, with all associated excuses, but reflects just the same on corporate.

Longer:

1. Car was booked online, at europcar.com, and paid in advance, two months prior to arrival.
At pickup, office insists the deposit must be made by credit card, not debit. We don't have any: so they just tell us there's nothing to do, clearly preferring we leave.
Claim we must contact Europcar in our home country to find a solution; since all are closed, none is possible.

2. 45 min in, after repeated pleas to find an alternative, they suggest we pay €360 additional insurance. After balking at this, it's somehow reduced to €230. We pay, having no real alternative.

3. The actual car is ancient, with an astpunding 79.000 km mileage on it, suspension fully shot, AC practically shot, and the interior poorly cleaned.

4. We had booked a car seat: the first one offered is literally broken and the wrong age-bracket. The second one is so dirty even the office acknowledges that it has to be cleaned.

5. We booked through europcar.com, booking what was labeled as a full-size SUV; in the confirmation email, this is somehow converted to a Renault Arkana, a compact SUV. This is on us for not noticing in the confirmation, but be aware of this gimmick if you - against advice - decide to book here.

6. Picked up the car 1 full hour after pickup time.

Avoid like the plague.

Don’t hire from this company- it is a Europcar franchise called Gold Car and on drop off they will screw you for the tiniest mark. Honestly they will spoil the last day of your holiday. It will also take ages to hand the car back as they are so pedantic. Better off with Avis every time- avoid these awful scammers

Car was terrible, Mitsubishi Space Star. Ceased production 2005. Marios informed me that it was a 2023 model. Making matters worse the car's tyres were flat and no windscreen liquid. Very poor people and service. Avoid at all costs.

Beware of this place, if you still want to book a car in this place make sure you take many good pictures of the car when picking up. Close up photos. Luckily we did take a bunch of photos before leaven the place and we need every picture when returning the car. We return the car with no new damages but the employe who met us when returning the car tried several times to point out new damages on the car, so this must be policy from the company. Try to get some of the pre- payment for eventually damages. We didn’t take extra insurance on the car, and this might be the reason they wanted to utilize. Every issue the employee pointed out, we could document on the phones we took in advance. The employee told us she couldn’t see the small marks on their own companys phones. So dear customer, beware, beware.
A. Birkeland Norway

Une véritable arnaque de la part de Carjet.com. J'ai réservé un véhicule de location et, à aucun moment, il n'était clairement indiqué qu'en Grèce une carte de crédit était obligatoire. Comme la plupart des Français, je possède une carte de débit. J'apprends seulement après avoir payé que je risque de ne pas pouvoir récupérer le véhicule et de perdre l'intégralité de ma réservation.

Le plus scandaleux, c'est que Carjet.com me propose d'annuler la réservation... en me facturant 50 € de frais, alors que cette situation est la conséquence directe de leur manque de transparence. Faire payer un client pour une information essentielle qui n'a pas été clairement communiquée est inadmissible. Je déconseille fortement Carjet.com.

If I could give 0 stars I would DO NOT BOOK WITH EUROPCAR I had a debit card and digital kredit card, but they wanted me to pay another 90 euros or give my personal kredit numbers which I of course did not to. We ended up not picking up the prepaid car.
DO NOT EVER BOOK WITH EUROPCAR !!!

I wanted to say how helpful and polite Katerina Christonaki was! I needed to extend my rental for a day and she very quickly sorted it out for me, emailing me the payment link and waiting on the line to help me complete the transaction.
Thank you Katerina. You were fantastic!

very disappointing last night Europcar didn't deliver the car to me at 2am having two tired little kids waiting, apparently your company block my profile due a dispute with one of your employee in the cabin a month ago but this is totally rejected and unacceptable, this is my first attempt for a resolution before I take you to the court and I am not joking.

First of all your employee should be fired due her attitude against me forcing me to pay a parking fee while I was there to renew a contract with you, she didn’t let me to go out from your parking but forced me to go out from the paid one, this was triggered my justify upset.

Second, you stoled my Odos Attiki device after I returned my last car, once I asked you by email to check for it in my rental car your employee used it twice in the motorway, I have the electronic proof and also I got the confirmation from Odos Attiki, this is stealing.

Third, last time you block my account despite you confirmed my booking, you let me waiting 1 hour in the queue at 2am with two little kids tired for telling me “sorry your profile is blocked”! You don’t confirm a booking in advance if you don’t give a car, you don’t do at last minute forcing me to rent a more expensive car elsewhere!

I am not seeking legal compensations

Avoid this car rental company in Rhodes. My experience was very disappointing. They took up almost half a day of my vacation, even though I had booked the car in advance.

When I decided to cancel, they initially refused to refund my money, even though I had never received the car. After a lot of discussion and several hours of waiting, I finally got my money back.

I found the staff unfriendly, and the information I received was contradictory. On top of that, they wanted to charge me additional fees that would have made the total cost almost twice the price I had originally booked.

Do yourself a favor and go across the street to J&D Rent a Car instead. My experience there was like night and day. The staff were friendly and professional, the process was quick and smooth, and a more comprehensive insurance policy was included without the high deductible that Europcar offered me. The customer experience at J&D Rent a Car was outstanding by comparison.

Unfortunately, based on my own experience, I cannot recommend Europcar.

Abbiamo noleggiato un'auto da Europcar Chania dal 19 al 26 giugno e la nostra esperienza è stata davvero molto positiva, soprattutto grazie a Zack, il ragazzo che si è occupato del nostro contratto.
È stato estremamente gentile e simpatico. Io e il mio compagno purtroppo non parliamo inglese, quindi abbiamo dovuto utilizzare Google Traduttore per comunicare. Nonostante fosse già passata la mezzanotte (il nostro volo aveva accumulato circa un'ora di ritardo), Zack non ha mai mostrato impazienza o fastidio. Al contrario, ci ha aiutati con grande disponibilità, utilizzando anche lui il traduttore per farci capire tutto con calma.
Un'accoglienza così cordiale dopo un viaggio lungo e in ritardo ha fatto davvero la differenza. Grazie a Zack per la professionalità, la pazienza e il sorriso! Se torneremo a Chania, sceglieremo sicuramente di nuovo Europcar.

Wenn die Bewertung mit Null Sternen möglich wäre würde ich eben diese vergeben.
Super unfreundliches Personal! Man wurde sogar übel beschimpft.
Gebuchte Leistungen werden nicht erbracht (frühere Abgabe), hierdurch fast verpassen des Fliegers.
Plötzliches Auffinden von Mängeln, welche bei der Übernahme des Fahrzeuges dokumentiert wurden, jedoch ca 30 cm neben der mangelhaften Stelle.
Nach vier !!! Wochen immer noch keine Gutschrift der hinterlegten Kaution.
Der angebliche Schaden musste unabhängig von der Kaution sofort bezahlt werden!
Alle Dokumente (Verträge, Rechnungen) wurden lediglich griechisch zur Verfügung gestellt (Prüfung logischerweise unmöglich)
Lassen sie die Finger von dieser Autovermietung, hier wird nach meiner Meinung gezielt betrogen!!!

Fazit: NIE WIEDER

Avoid this company at all costs! A franchise that is a disgrace to the brand name! The depot is not at the airport so you have to call and request pick up, to which they act like you are an inconvenience. Then they make it a point to stress that their T&Cs are not the same as any other Europcar brand, weird! They will then put you in a “better, upgraded car” at no extra cost. Well it turns out they just pick one that is clearly on its way out. We were only taking the car for 48hrs so didn’t think too much to the fact it was not driving all that well. Then everything went downhill when you have a breakdown. This company will leave you stranded, there is no breakdown information in the car, you call the branch and they give you a number to call… it was the insurance company! Thankfully someone offered to help translate to find this out but the insurance company just transferred them to the leasing company and back again. After nearly 2hrs we finally got the recovery agents number. When it comes to the end of the rental there was no apology for the issues, no apology or care that we were all stranded late at night and they made a mistake to tell us to call the insurance company! They are exceptionally rude, blaming us for mechanical damage, the “full protection” you purchase only covers cosmetic damage, well if you rent a car from these scammers make sure you’re a qualified mechanic who is able to strip the car down to the chassis and inspect the lot because they will make you responsible for ALL damage any previous renter has caused to that car!! Reporting them to the ECRCS!

Terrible experience with very rude staff at Zakynthos airport.
They refused to let me a car after I prepaid in full the money for renting car and I left with a loss of 160 pounds. They said is because I have no credit card but on the booking confirmation it’s stated I can pay the deposit with the payment card used when making the booking
The staff was really rude with my pregnant wife and they refused to let her sit on a desk and at a moment they even refused to let us leave. These people should not be employed and I will file a official complaint as I lost my money and freedom for a time because the staff locked us in their premises

Lej aldrig bil igennem Eurocar!!!!
De fusker med deres samarbejdes partner. Betalte dobbelt op på vores leje af bil hos dem.
Kender flere der er blevet snydt på den måde.
Burde meldes til kontant på tv 2
Tag et andet bil udlejnings firma.