Europcar Greece Opiniones 

On 23 May 2026 at approximately 13:41 Cyprus time, my wife contacted the Thessaloniki Airport office to request information and a quotation for renting a car in Greece and travelling to North Macedonia. Since border crossing requires additional documentation, we simply needed professional guidance from the rental office.

My wife politely greeted the employee in Greek and explained our travel plans. However, the moment the employee heard the words “North Macedonia,” his behavior changed completely. Instead of assisting us, he began making political and nationalist comments, stating that “there is only one Macedonia and it is Greek” and insisting that the country should be called “Skopje.”

This was entirely inappropriate, discriminatory, and unrelated to customer service. My wife calmly explained that this was not a political discussion and requested to speak to a manager. The employee, who identified himself as Apostolos, responded that we could complain to anyone and that he did not care, before abruptly hanging up the phone.

As a Greek Cypriot myself, I found this incident particularly embarrassing and disappointing. Personal political opinions should never interfere with customer service, especially within an international company.

This type of behavior damages the reputation of the Europcar brand and creates the impression that customers may be treated differently based on nationality or political sensitivities. I sincerely hope Europcar investigates this incident seriously and takes appropriate action.

Avoid europcar at all costs. You would be better walking 100 miles with all your cases than using these scamming xon artists.
We paid the full price in the uk and checked everything and printed out every document but when.we getbto kos europcar they have different paperwork you cant see or print monthly can then scam you out doiluble the original price. We paid 3 times as much in the end for a week amd they want almost a thousand pound deposit.
They were well reversed in this scam and knew exactly how to take advantage of someone who has just landed in a foreign country with no transfer as we cancled it.
Our car was smaller as they said they had ran out, but we made the booking through jet2 and theybsaid take it up with them.
So they can take another 1 and a half thousand from me but cant refund a single penny.
They are professional con men.
They ruin people's holidays and are threatening and rude and they speak treat ladies worse than they would a dog on the street with rabies.
There words are 'we can help you, but you need to payout this amount, and you can take a car' there were 3 other family's with people crying with the same.thing happening as they couldn't afford to do it, lost there original money and had no.transfer and had to pay for a mini bus taxi for 80 euros to get to there hotel.
They are horrible people and if it was in the uk, they would be on crime watch or rogue traders bcos thats exactly what they are. I wishbi could give less than 1 star. They deserve minus starts for everything apart from full stars for ripping of vulnerable people.

Can i leave less than 1 star? DO NOT use this company. Absolutely terrible service. We booked through Jet2 so they were totally unhelpful and told us to cancel our booking through them when we arrived and they needed €850 additionally and wouldnt take our card. We couldnt cancel the original booking as of course they have a 24 hour cancellation policy and we are now in Greece missed our free transfer and need a car. So our choice was to loose the money we had paid for the booking or of course the only'help' they could offer us was by upgrading our booking at a huge additional cost that was over double the additional cost of the car. We booked a car for ease after a period of serious illness and added huge stress to the holiday experience. Staff were incredibly rude and dismissive.There are so many other car hire companies at the airport avoid Europcar at all costs.

Very disappointing experience with this rental company. I rented a car from this well known company believing its safe.

However, noticed clutch problems immediately during the first drive. The next day, the clutch failed completely and the car was no longer usable (at this point I did drive only from the airport to the hotel about 60km). Instead of taking responsibility for a pre-existing mechanical issue, they try to charge me for the damage saying, I broke it on purpose.

I would advise future customers to skip this rental office. When renting a car, carefully inspect the vehicle, document any problems immediately, and make sure all issues are reported in writing.

Based on my experience, customer service and fairness in handling this case were poor.

Aucun soucis contrairement à de nombreux avis. On vient vous chercher à l'aéroport (si personne ne vient, vous les appelez et ils arrivent). Un constat est fait avec Europcar sur l'état du véhicule qui nous est envoyé par email. La caution n'a pas été débitée et nous avons eu un très bon véhicule

After booking a car the previous day through DiscoverCars and purchasing the full extra insurance package — which cost almost as much as the car rental itself — I arrived at Athens Airport to pick up the vehicle.

There was an employee at the desk who informed me that I needed a credit card instead of a debit card. To be fair, I had not noticed this condition when making the booking. However, as someone who rents cars very frequently for business trips using a debit card, I never imagined this would be such a major issue.

The employee told me that I could still rent the car with a debit card, as long as I purchase the full insurance package.That is where the whole unpleasant experience began.

I explained that I had already purchased the extra insurance, and she replied in a very rude tone that “this is from a third-party website and does not count — you have to buy it again.” She even implied that it was my fault for booking through a third-party platform.

I told her that if they disagree with this practice, then they should not list their cars on such platforms. A customer simply searches on Google and books a car; they may not even realize whether the insurance is offered by Europcar or DiscoverCars. Also, if the company has issues with the policies of its partners who sell additional insurance, those matters should be resolved between the companies — not at the expense of the customer, who ends up paying twice.

I explained that I found it unfair to pay again, but that I would still do it because I needed the car to get to work. I also mentioned that I intended to write about this experience on a review platform so that future customers would be aware before booking. At that point, she accused me of “threatening” her and said that she could refuse to give me the car if she wanted.

This was the first example of bullying behavior toward a customer who had spoken politely the entire time, never raised his voice, never insulted anyone, and was simply trying to defend his position with reasonable arguments.

As the process continued and she entered my details into the system, she noticed that I had previously rented from Europcar through another platform. Ironically, she laughed and said: “Ha, the platform you booked through last year has gone bankrupt”.

I replied: “Why are you telling me this? It's your companies responsibility to check the third parties that it cooperate with and be more careful to ensure it chooses partners that are reliable.”

At that point she started shouting and said: “I’m not serving you. Leave.”

Again, this was directed at a customer who had not been offensive, aggressive, or loud. Despite the fact that I had already paid for the rental and she had already confirmed there was a way to proceed, she effectively punished me simply because I responded with an obvious and reasonable comment.

When I asked for her name — something she is legally required to provide — she mocked me and gave a sarcastic fake name instead.

We booked our holiday including hire car through Jet2, so Jet2 booked the car.
The collection.time was 9.15pm.
With.all the kerfuffle these days with passport control taking an age to.get through (it took.us 45 minutes. We arrived at Europcar at 9.22 the process was quite fast but I was never run through the controls of the car. Told to.take a picture.of the fuel gauge to show them when I return the car, plus any damage that was in the car as it was dark.
Then I was asked for €60 for out.of hours fee. Firstly as the car was booked for 9.15pm ( is this something the late fee had to be.paid ?) Nowhere.on the.paperwork I received from Jet2 stated anything about this charge.
When I challenged Jet2 they fobbed me off saying I would have to speak to Europcar....some hope of them refunding me.
Luckily I booked this holiday through my travel agent. He is refunding me the charge.
So be warned, if you have a hire car booked here be sure to have an earlier booking but it obviously depends on.what time your flight lands or take the chance maybe and walk in off the street for a car that might work.

Europcar nous récupère et nous ramène à l'aéroport via une navette. Véhicule très propre. Personnel charmant et efficace. rapidité de la prise en charge et du retour du véhicule.

Our pick up service was brilliant, even though we did have to wait for collection and to be driven to the office off site from the airport. Car was great, I chose Europcar as I wanted to use a reputable company to avoid hidden charges.

When we got back however there was a dispute over the fuel level. The gauge would only read just below full despite me brimming the tank. I was told I either had to put more fuel in before dropping off or pay the penalty charge. I drove to Shell about a 10 minute drive away, and squeezed 3 EUR back into the tank but the needle still didn't move. I showed them the receipt to prove it, then it took a while to check the car for damage. The worst part however was the shuttle back to the airport where the driver told us that he hated tourists! He told us his house has no water or electric in the summer "because of tourists". He then cut up another hire car driven by a female and said "Roads should be for Greeks as tourists are all bad drivers".

We had a 10 day stay in Rhodes, ruined by the last 1 hour. We won't be using Europcar in Greece again.

I would like to express my sincere and heartfelt thanks to Europcar – and especially to their employee, Dimarelli Charalampia.

From beginning to end, I experienced truly outstanding service. Dimarelli was not only professional, but also incredibly kind, welcoming, and helpful. What really stood out to me was that he went out of his way to help me with my unbelievably heavy luggage – something he was absolutely not obligated to do.

That kind of extra effort and genuine care is rare and truly deserves recognition. It made my entire experience much easier and far more pleasant.

I am extremely grateful and can highly recommend Europcar – especially if you are lucky enough to be assisted by Dimarelli Charalampia.

Thank you so much for an experience beyond expectations!

**Greek (Ελληνικά):**

Θα ήθελα να εκφράσω τις ειλικρινείς και θερμές μου ευχαριστίες προς την Europcar – και ιδιαίτερα προς τον υπάλληλο Dimarelli Charalampia.

Από την αρχή μέχρι το τέλος, η εξυπηρέτηση που έλαβα ήταν πραγματικά εξαιρετική. Ο Dimarelli δεν ήταν μόνο επαγγελματίας, αλλά και ιδιαίτερα ευγενικός, φιλικός και πρόθυμος να βοηθήσει. Αυτό που με εντυπωσίασε περισσότερο ήταν ότι προσφέρθηκε αυθόρμητα να με βοηθήσει με τις απίστευτα βαριές αποσκευές μου – κάτι που δεν ήταν καθόλου υποχρεωμένος να κάνει.

Μια τέτοια επιπλέον προσπάθεια και ανθρώπινη φροντίδα είναι σπάνια και αξίζει πραγματικά αναγνώριση. Έκανε όλη την εμπειρία μου πολύ πιο εύκολη και ευχάριστη.

Είμαι εξαιρετικά ευγνώμων και συστήνω ανεπιφύλακτα την Europcar – ειδικά αν είστε αρκετά τυχεροί να σας εξυπηρετήσει ο Dimarelli Charalampia.

Σας ευχαριστώ θερμά για μια εμπειρία που ξεπέρασε κάθε προσδοκία!

I booked and fully prepaid an Audi Q3 through Booking.com for pickup at Athens Airport on 04.04.2026.
When I arrived at the Europcar desk:They did not have the car I paid for.

The staff deliberately stalled at the counter for 10-15 minutes, then told me to wait another 45 minutes to "to wash the car".

Eventually they offered me a Ford Kuga instead — a car that is 2.5–3 times cheaper on the market and much lower in class and comfort.

This is not a simple delay.
This is a failure to provide the service I paid for. I refused the inferior car and had to cancel the booking.

Now booking.cim and Europcar refusing to give a refund.
As a result, I wasted over an hour at the airport, experienced a lot of stress, and my work plans were disrupted.
Europcar clearly overbooks large cars they cannot deliver.
Very disappointing experience.

I will never rent from Europcar again, especially in Athens.

Booking reference: 782908973

I hired a car in march and was told my 260 euro deposit would be returned after 4 business days. 30 business days later, I am STILL waiting. No response to emails; nothing. They ignore Whatsapp messages about this.
Utterly shocking. I would highly recommend looking elsewhere for a car rental. Go for a LOCAL company which is locally owned and operated instead that does not require a deposit. In fact, as I had FULL insurance, I should not have needed to even pay a deposit!! I transited through Athens recently and went to enquire as to why I still didn't have my deposit. They said it HAD been released. My bank however said, they had no deposit at all that had gone through my account. I now have to get a Greek friend involved to help me as I am not a Greek and don't live there! BAD experience! DO NOT HIRE FROM THESE PEOPLE!!

Everything over was fine service and solid car.
Unfortunately damage at receival on back door was present. The pointed was initially highlighted unfortunately during return, I was blamed causing it. End of paying such damage. This is not good Customer care & fair treatment.

Schon der Beginn unserer Reise war enttäuschend: Wir mussten zur Anmietstation laufen, da kein Shuttle zur Verfügung stand. Als wir dort ankamen, mussten wir alle unsere Daten erneut ausfüllen, ohne dass das Personal uns dabei half. Nach endlosem Warten wurde uns schließlich von einem jungen Angestellten geholfen, der alle Angaben nochmals überprüfte - natürlich auch die Kreditkarte für die Kaution.

Mein Mann bot seine Maestro-/Debitkarte an, da wir damit bei früheren Autovermietungen (sogar in Griechenland!) noch nie Probleme gehabt hatten. Aber hier wurde uns plötzlich gesagt, dass nur eine Kreditkarte akzeptabel sei - obwohl wir noch nie eine gebraucht hatten! Der Angestellte wollte meine Kreditkarte nicht akzeptieren, weil er "die Karte in der Hand haben musste". Auch eine Barzahlung war nicht möglich. Am Ende waren wir gezwungen, eine zusätzliche Versicherung für 240 € abzuschließen - absolut unverschämt, da wir bereits eine Versicherung hatten! Das Beste war, dass die Kaution trotzdem von der Debitkarte abgebucht oder gesperrt wurde. Für mich ist das nichts anderes als Abzocke!

Das Ende unserer Anmietung war ebenso schlimm: Trotz zweier Tankstopps funktionierte die Tankanzeige nicht richtig. Zurück bei Europcar trafen wir auf denselben "freundlichen" Mitarbeiter. Ohne eine Quittung von der Tankstelle wollte man uns nicht glauben, dass wir getankt hatten. Mein Mann musste ein drittes Mal zur Tankstelle gehen, um für 2 € zu tanken und eine Quittung zu bekommen.

Als wir zurückkamen, entdeckte der Angestellte eine kleine Delle im Auto, die auf den Fotos vom Beginn der Anmietung nicht zu sehen war. Mein Mann zeigte ihm, dass diese Delle auf keinem der Fotos zu sehen war (auch nicht auf neuen), aber das war dem Angestellten egal. Für diese angebliche Delle wurde uns eine "Bearbeitungsgebühr" von 31 € in Rechnung gestellt, obwohl wir sehr vorsichtig mit dem Auto umgegangen waren.

Zusammengefasst: Europcar in Heraklion ist eine reine Abzocke! Wir wurden mehrmals ungerecht behandelt und zur Kasse gebeten. Wir würden dort nie wieder ein Auto mieten und raten jedem, diese Mietwagenfirma zu meiden

Everything goes wrong and they only ask got more money

Abbiamo aspettato un’ora e mezza in fila per sentirci dire che l’auto che avevamo prenotato non era disponibile! Ci offrivano una macchina più piccola allo stesso prezzo e non hanno nemmeno chiesto scusa. Nessun tentativo di assistenza o servizio clienti. Non la consiglio in nessun caso.

1. Sehr pünktlicher und korrekter Shuttle-Service +++
2. Unfreundliche Mitarbeiterin bei Übernahme -
3. Warnmeldung den Reifendruck betreffend schon nach wenigen Kilometern -- (Wagen war also ungeprüft weitergegeben worden)
4. Unsauberer Innenraum -
5. Hoher unangekündigter Gebührenaufschlag für den sicherheitshalber angemeldeten Zweitfahrer -----

Nous avons loué 2 véhicules et avons été pris en charge par Hélène et Andreas , gentillesse, amabilité et efficacité.
Merci à eux
Christophe, Jérôme et Alain

great experience from booking the vehicle to landing at the airport and there was a van waiting outside, literally 2 minutes drive to the office, took some details paid deposit
upgraded me to a even better car
did the checks with taking pictures and videos and off we went

on return was like not even 5 minutes they checked over the car I.hopped on to their van and I was in airport within few minutes
great office staff and good experience definitely recommended

Avoid at all costs! Appalling customer service. We rented a car from the airport at 5AM to only find out when we arrived to our hotel that we were given a car with a flat tyre due to a dodgy repair! Customer service never returned my call and then I spent the rest of the afternoon in call waiting where they never responded my calls! The day after I called twice to file a complaint and the representatives hang up on me both times! I thought Europcar was a legit company but it is definitely the worst!