Europcar Greece Opiniones 521

We booked to use but sadly left stranded. Fight was delayed, and on arrival, they were nowhere to be seen. Customer care agent the following morning was rude, arrogant, and simply could not care less…. She said you did not show up, we deleted your reservation as a no show!
Complaining to HQ Greece fell on deaf ears… defensive d dismissive.
We were left paying an expensive taxi and wasted our morning after trying to find alternatives.
Very poor service!

Attente de 2 heures à l'aéroport avant de recevoir les clés du véhicule.
Très mauvaise gestion des clients à l'accueil.

Puis 30 minutes en attendant dehors sous la pluie pour la prise du véhicule.
Les employés sont très gentils mais complètement dépassés par la mauvaise gestion des dossiers et des clients.

Je ne vais pas reprendre Europcar à l'aéroport d'Athènes.

Oh darling readers, buckle up, because my thrilling holiday began not with sun, sangria, or relaxation, but with a €50 ransom note from the good people at Europcar, facilitated by my new frenemies over at GotRentalCars.com (a name which, in hindsight, feels less like a website and more like a cry for help).

Picture the scene: it’s late at night, I’m tired, glamorous, possibly glowing from Duty Free aftershave, and the man behind the desk says, “That’ll be €50 extra to release the car.” To release it, as though the car is being held hostage in a dark underground car park, whispering, “Help me, Chris, you’re my only hope.”

I paid, obviously, because unless I fancied sleeping in the glovebox of my own disappointment, I had no choice.

Cut to eight weeks later: I’ve spoken to GotRentalCars (who insist it’s Europcar’s fault) and Europcar (who say it’s GotRentalCars’ problem), and frankly I feel like the €50 is now being used as a shuttlecock in the world’s most boring game of corporate badminton.

So yes, still €50 down, still carless, and still absolutely livid.
If I wanted to pay extra to be ignored, I’d get back with my ex.

Exploitative system, not customer service.

After booking through ADAC with my flight number entered, Europcar still marked me as a no-show - even though I arrived the same evening and the office was open. Stuck with no options, I was forced to rent the exact same car again at walk-up price (€842) just to continue my trip.

Later, during the new rental, I had to replace a defective windshield wiper myself to drive safely in the rain. Every issue - from the missed booking to the wipers - was met with the same line: "You have to email corporate." Nobody at the counter ever takes responsibility; everything gets pushed to head office until you give up.

They rely on one thing: that you won’t start your holiday by arguing over a few hundred euros.

Avoid.

DO NOT BOOK - ITS A SCAM.

Europcar is not in the airport like all the other rental car agencies. They are also not allowed to put up any signage so you rely on the luck of finding the transfer bus driver with a sign. Our plane arrived late and after 11pm the office is closed and they ask for an extra €60 to collect you from the airport. We agreed and waited 1 hour and called 6 times and no one answered the phone or showed up. When asked for the agents name to submit a complaint the following morning, she refused and hung up.

Not normal Europcar experience but avoid at all costs.

Incompetent Service. First of all, they do not operate on the grounds of Chania airport. There is no Europcar representation inside the airport or anywhere on the airport grounds. You need to phone them and wait until someone comes to pick you up and then they drive you quite a distance away from the airport to their office. I suggest you choose a company that does operate inside the airport and there are plenty to choose from.
Secondly, although we booked through a travel agent who confirmed our Australian driver's license is sufficient along with our passports, the young lady at the desk on 10th September 2025 refused to allow us to hire a car. She showed us their policy which said you need a driver's license printed in English OR an international driver's license. Perfect, we had our Australian driver's licenses printed in English so we should have been allowed to hire a car. But they said this policy means Australian citizens need BOTH an Australian driver's license AND an international license. We tried our best to explain the meaning of the word OR in their policy but they insisted it meant AND. So, for any Australian citizens, I suggest you do not book with Europcar unless you have an international driver's license to show as well.
We then went on to cancel all our remaining car hires with Europcar around the Greek islands for fear they might also not understand how to translate their policy.
Every other car hire company in Greece (5 different companies and places) all accepted our Australian driver's license without any problem and could not understand Europcar Chania's problem in interpreting their own policy.

À fuir voiture louer sur booking pour 13h pendant une semaine, j'arrive à 16h on me dit trop tard, ils ont relouer mon véhicule et je perd mon argent !! La dame exécrable a l'accueil me dit c'est dans les conditions générales pas de retard, je lui demande de me les montrer rien n'y ai, je lui demande de m'en relouer une ( je me retrouve à pied) elle m'en repropose une au triple du prix de l'initiale, en a rien à faire de moi et de mes problèmes, j'avais louer à une marque pour essayer d'être tranquille c'est pire, j'appelle booking il me font un geste commercial mais je perd quand même presque la moitié de mon argent et je suis disponible pied une honte

Flughafen Heraklion, Vorsicht Abzocke, und aggressives verhalten. Einschüchtern und anschreien wenn man als junge Frau eine Panne hat, die man nicht selbst verschuldet hat. Nie wieder, bin nächstes Jahr dabei, wenn wir den Typ besuchen gehen!!!

Not recommendable at all! Very poor Service! Avoid it!
When booking (I searched for a rental/pick up of the car rental directly at the Corfu Airport) the information was given, that the rental station is located at the Corfu Airport. WRONG. You pay a higher price for that service which is not provided and right when arriving you find out that they intentionally lied to you!
When we arrived at the airport in Corfu we tried to call the telephone number which was stated on the voucher. No one answered for 1 hour. In the meanwhile we were looking in front of the terminal if a shuttle was passing. No shuttle within 1 hour!
A shuttle driver from a different rental company helped us and kindly drove us to our rental pick up station about a 1,5 mile o u t s i d e the Corfu Airport Area.
When informing the employee at the front desk that no one is answering the phone she said that the phone line is not working due to a severe storm 1,5 weeks ago! Well - the paying customers should be informed by problems like this. Secondly when informing the employee that there was no shuttle for 1 hour she said that this is not possible and looked at us like liars! Unbelieveable. Futhermore the person was not friendly at all! Of course she tried to sell another insurance for the car and like many others renters tried to convey uncertainty about the booked services.
The car itself was ok - of course minor damages around the car. Furthermore the inside was not very clean. Not ok was that the lights were completely incorrect set and it was hard to see something in front of you at night.

I’d really urge people to avoid this rental company, in Greece (Corfu) at least. My partner doesn’t have a credit card and they refused to use his debit card for the deposit without paying an extra €218 for the premium insurance, on top of the insurance we already paid and the car itself - then wanted the deposit on top again!! I asked if we could have a refund / change me to be the main driver instead as I had my credit card on me (apparently it has to be the main driver the credit card is under - makes no sense if we’re in the same party!!), but he said this was “impossible” to do - I don’t really think it is that difficult though - nothing is. Awful customer service checking in. The only positive of this rental company is that we had a pleasant check out and complimentary shuttle service back to the airport. The car did its job but it was scratched everywhere when we had it from them, so we were a bit nervous giving it back but had no issues because we took lots of photos and videoed the car before leaving on arrival.

J'avais réservé un véhicule tarif négocié par l'intermédiaire de mon compte All Accor. En arrivant le soir l'agence de Paros a essayé de me demander plus que ma réservation déjà payée (12€ supplémentaire par jour pendant 22 jours...) une vrai arnaque! j'ai donc annulé ma réservation directement avec la centrale, qui n'a même pas cherché à savoir pourquoi j'annulais -donc pas de souhait d'amélioration de services - et ma remboursé avec une retenue non expliquée de 50€!!! ILS M'ONT GACHE MES PREMIERS JOURS DE VACANCES PUISQUE JE ME SUIS RETROUVEE A 21H SANS VOITURE; J'avais déjà lu de mauvaises critiques sur cette agence, je confirme, à fuir absolument. je me suis adressé à Sixt, service parfait, moins chère, je conseille!

Stejně jako ostatním mi vnutili pojištění za skoro 280 euro, kvuli tomu ze nemam kreditní kartu ( mimochodem nemohu mit kreditní kartu kvůli podmínkám banky na hypotéku ) penize na kauci si stejne strhli takze naprosto nechapu kde je problém. Jelikoz me pomerne rozhodil, že je s autem problem a auto na Korfu proste potřebujete a nejsem anglicky úplně zdatný v pojišťovnictví, jsme se proste nepochopili správně, jelikoz bych jim to nezaplatil, to je pojištění i s havarijním pro moje osobni auto skoro na pul roku. Jsou to akorat zlodeji dávejte si na to velky pozor. Toto zázračné pripojištění stalo skoro stejne jako půjčení vozu. A to jsem uz jedno pojisteni mel od Bookingu a naprosto uprimne Booking by na to mohl varovat. Za me je to podvod.

Moderner Flughafen. Nur leider viel zu klein für die zahlreichen Flüge konzipiert. Sicherheitskontrolle überfüllt, alte Technik, an den Gates viel zu wenig Sitzgelegenheiten. In den Shops & Duty free überall lange Warteschlangen.

Service is highly misleading - no representative at the actual airport
Depot is at least 2,5km
Depot is badly signposted
Depot is sloppy with no clear separation of returns or dispatch
Waiting time for shuttle to and from the airport is to long
The service levels do not comply with Europcar service standards
Use an alternative company for faster and more convenient service

Europcar Chania charged me an unfair EUR 59.99 out-of-hours fee after my flight was delayed. I confirmed that this charge was never disclosed in the booking terms or conditions, I complained and requested a refund to no avail. It feels like cheating customers by hiding such fees. Very disappointed and will not use Europcar again.

Nous avons loué un véhicule chez Europcar début septembre, à Héraklion, en Crète. À la restitution, l’agence nous a facturé 358 € de prétendus dommages, alors que ceux-ci étaient déjà présents sur le véhicule lors de la prise en charge, photos officielles à l’appui (prises par leurs propres employés et incluses dans le contrat).

Malgré tout cela, nous avons été contraints et forcé de payer 358 € sous la menace de rater notre avion, puisque le local est éloigné de l’aéroport et que nous étions dépendants de leur navette.

Nous avons contacté le service clients. Malgré nos relances et les preuves très claires envoyées (contrats, photos datées, etc.), Europcar refuse de reconnaître son erreur et maintient cette facturation abusive.

En l'absence de retour de leur part dans les prochains jours, nous allons saisir les associations de consommateurs, le Centre Européen des Consommateurs et la répression des fraudes

FUYEZ CE LOUEUR.

Non fourniture de véhicule
Dossier de réservation confirmé par Europcar pour le 17 juin pour prise d'une voiture à l'aéroport de Thessalonique. Refus d'Europcar de me fournir la voiture sous prétexte que la loi interdit les locations aux personne de plus de 80 ans, 82 ans pour moi et 80, plus quelques mois pour mon épouse, alors que toutes les informations avaient été fournies. Aucune réponse à mes demandes écrites d'explication.

Schlechteste Autovermietung bisher. Unfreundliches Personal. Angeblich konnte die Kaution nicht von meiner Prepaid Kreditkarte abgebucht werden, weswegen wir eine Premium Versicherung abschließen mussten, obwohl wir im Vorfeld schon eine Premium Versicherung über Check 24 abgeschlossen hatten. Wir haben bereits über 250€ gezahlt und mussten dann für die doppelte Premium Versicherung nochmals 200€ zahlen und dann konnten sie auf einmal trotzdem die Kaution von meiner Karte abbuchen. Auto wurde uns dreckig gegeben.

DO NOT/DO NOT/DO NOT RENT.Sure wish you would allow a .1 or zero rating. Sept 4-17 rental. Couldnt find the pick up location and took 45 min to find out from another car rental office. No info in emails that up was post 6 for their shuttle. Received the car on day one. While driving away, it was difficult to see from all the film and crap on the windshield in and out. No juice whatsoever using the windshield washer fluid. Totally empty, The air direction switch was broken and wouldn’t allow cold air through the dash vents. I returned the car next day looking for a vehicle exchange. Sure, that’ll be a 7€ cleaning charge. WHAT!!!, the car was filthy when I received it and I’m returning it on day two. 2nd car was replaced and windows still dirty as heck. Vehicle was returned and agent was slow as ever. 30 min later when almost done, she states there is a balance of 7€ for a cleaning fee. WHOA!!! I explained what happened and she says she’d be talking to her manager later. I left and immediately LOCKED MY CREDIT CARD. Bunch of B.S.
Try another rental.

They don’t accept debit or Revolut cards. To use one, they force you to purchase their full insurance, even though I had already paid for full insurance when making the booking from Booking.com