Europcar Greece Opiniones 

Europcar Συγγρού: μια θλιβερή εξαίρεση / εργασιακός μεσαίωνας – ντρέπεσαι που είσαι πελάτης

Νοικιάζω επαγγελματικά αυτοκίνητα κάθε μήνα, εδώ και χρόνια. Από Αθήνα, Θεσσαλονίκη, αεροδρόμια, σταθμούς, και αρκετές φορές και από το εξωτερικό — Παρίσι, Ρώμη, Βαρκελώνη. Ειδικά με την Europcar έχω συνεργαστεί πάρα πολλές φορές. Μπορώ να πω με βεβαιότητα ότι πουθενά στον κόσμο δεν έχω συναντήσει τη συμπεριφορά και τις τακτικές που αντιμετώπισα στο κατάστημα της Λεωφόρου Συγγρού.

Το λέω ευθέως: πρόκειται για το μόνο σημείο εξυπηρέτησης που με έκανε να αισθανθώ ότι είμαι “ανεπιθύμητος”. Όχι μόνο μία φορά, αλλά συστηματικά.

Έχουν παραδώσει όχημα με 1/4 καυσίμου και δηλωμένο εσωτερικά ως “γεμάτο”. Άλλες φορές με 3/4, πάλι δηλωμένο γεμάτο. - στο τέλος, κατά την επιστροφή, μου χρέωσαν το καύσιμο. Παρουσίασα φωτογραφίες, και η απάντηση ήταν απόλυτη αδιαφορία. Αναγκάστηκα να καλύψω μόνος μου τη διαφορά και να το γεμίσω για να αποφύγω την επιπλέον χρέωση.

Μου έχει παραδοθεί όχημα μεγάλης κατηγορίας βρώμικο, χωρίς καμία συγγνώμη ή αναγνώριση.

Το χειρότερο ομως είναι η συμπεριφορά όταν κάνεις κράτηση μέσω Car ’n Motion. Σε κοιτούν λες και είσαι “δεύτερης κατηγορίας” πελάτης. Σου δίνουν ό,τι πιο πρόχειρο υπάρχει και σου μιλάνε λες και δεν δικαιούσαι να είσαι εκεί. Κι όμως: πληρώνεις κανονικά σαν ολους τους άλλους

Σε όλα αυτά προσθέστε ότι το κατάστημα λειτουργεί με 2 άτομα εν μέσω καλοκαιριού, με αποτέλεσμα ουρές και καθυστερήσεις άνω της 1 ώρας. Οι υπάλληλοι τρέχουν να τα κάνουν όλα: γραφειοκρατία, check-in, αμάξια, εξυπηρέτηση., η υπεύθυνη σε άλλο ρυθμό — κινητό και καθόλου συμμετοχή στην εξυπηρέτηση.

Ακόμη και η διαχείριση εσωτερικά είναι απογοητευτική: οι υπάλληλοι εχω δει να αλλάζουν σχεδόν κάθε 3 μήνες.

Αυτό λέει πολλά από μόνο του!

Η σταγόνα που ξεχείλισε το ποτήρι ομως ηταν: Μετά από ευγενική παρατήρηση που έκανα προς την Car ’n Motion για όλα τα παραπάνω για το συγκεκριμένο γραφείο..., λίγες ημέρες μετά αποκλείστηκα από την πλατφόρμα — χωρίς καμία αιτιολόγηση. Αργοτερα εμαθα πως το κατάστημα της Συγγρού εισηγήθηκε τον αποκλεισμό μου. Αντιδρώντας δηλαδή σε παράπονο μου… με τιμωρία και ψέματα ....

Να το ξεκαθαρίσω: πουθενά αλλού δεν συμβαίνουν αυτά. Έχω παραλάβει οχήματα από τόσα σημεία, τόσες φορές, που μπορώ με βεβαιότητα να πω ότι μόνο το υποκατάστημα της Συγγρού λειτουργεί με τέτοιες τακτικές. Δεν αντιπροσωπεύει σε τίποτα τη γενική εικόνα της Europcar - Μιας σοβαρής εταιρείας που ξέρεις τι να περιμένεις. Δυστυχώς ομως κ' ο κανόνας έχει και την εξαίρεσή του... Και εδώ, η μεγάλη εξαίρεση είναι το κατάστημα της Συγγρού και η υπεύθυνή του.

Έχω ήδη καταθέσει καταγγελία στον Συνήγορο του Καταναλωτή και ετοιμάζω ειδική ομαδική αγωγή. Αν μπορώ να δώσω μία συμβουλή, είναι αυτή: Μην νοικιάζετε αυτοκίνητο από τη Europcar Συγγρού. Δεν είναι απλώς κακή εμπειρία και εξυπηρέτηση — είναι σοβαρή καταπάτηση εργασιακών δικαιωμάτων, εξαπάτηση πελατών, αδιαφορία και επικίνδυνες πρακτικές.

Προτιμήστε την Europcar οπουδήποτε αλλού

Problemlose Abwicklung, freundliche Angestellte. Gutes Auto. Fairer Preis.

I am writing to express my dissatisfaction with my recent experience renting a vehicle from your company. Unfortunately, it fell far below my expectations.

Firstly, the pick-up process was incredibly slow and disorganized. I had to wait over 45 minutes to receive my vehicle, despite having made a reservation in advance. When I finally got to the counter, the staff seemed overwhelmed and unhelpful, which only added to my frustration.

Secondly, the car I was given was not in the best condition. It had noticeable scratches and dents that were not documented at the time of pick-up. Additionally, the interior was not cleaned properly, which was quite off-putting.

Lastly, I encountered issues with the billing. I was charged extra fees that were not clearly explained during the rental process, making it difficult to understand the final charges.

Overall, I expected a more professional and seamless experience, especially given the reputation of your company. I hope you take this feedback seriously and work towards improving your services in the future.

Wij kwamen van bij de buren (Centauro). Bij Centauro hadden we een wagen geboekt, maar ze gingen ons plots allerlei kosten extra aanrekenen, waardoor we geannuleerd hebben bij hen en naar Europcar zijn gegaan.
Bij Europcar waren ze heel behulpzaam en hebben ze ons een mooie wagen meegegeven voor dezelfde prijs als de extra kosten die ze aanrekenden bij de buren, dus veel goedkoper gesteld geraakt bij Europcar en met een goed gevoel de reis hierdoor kunnen beginnen.

Goed personeel! Goede prijs! Goede wagens!

Very rude staff don't know how to talk to customers.
Charge me extra had pay because it was late i needed the car they take your advantage.

I recently rented a vehicle from Europcar, and I must say it was one of the most frustrating experiences I've had with a car hire company.

Firstly, the staff at the location were very rude and non-cooperative. When I arrived to pick up my vehicle, I encountered a lack of professionalism that was shocking. Instead of receiving assistance, the staff seemed disinterested and dismissive, making the entire process uncomfortable and stressful.

The pick-up process itself was disorganized and took much longer than expected. I had to wait an excessive amount of time, which was compounded by the staff's unhelpful attitude.

Additionally, the car I received was not in great condition. It had visible damage that wasn’t properly documented, and the cleanliness left much to be desired.

Overall, my experience with Europcar was disappointing. I expected better service and support, especially given their reputation. I would not recommend this company based on my experience.

Changed the car in the last minute without notice. Dissapointed

I was given a different car than the one I chose. The car was in a terrible conditions and dangerous to drive with the wheels being extremely old and slippery. The petrol was not full when I picked up the car as promised and the car was dirty and full of marks.
Also customer service was rude and always had to wait a few minutes to get hold of them.

very kind, attentive to the customer. they waited for us beyond the established time. I recommend them. thanks guys.

Avoid this scamming company when you book through Expedia, Booking.com or any third party avoid choosing them.

Our experience on the 26th June was nasty this is borderline scamming tourists there aren't ashamed

Who has 2500 Euros in Greece 😄 to pay as deposit, charging people extra insurance for nothing really ??
DO NOT RENT A CAR HERE

This is unrealistic

Bei uns hat bisher alles geklappt ( 5 mal). Shuttle Service kurzfristig vor Ort. Freundliches und Hilfsbereites Team...

TERRIBILE

Areoporto di Zante, nonostante il mezzo fosse già pagato completamente hanno preferito non consegnare il veicolo prendendosi così la penale sul pagamento . Pessima

Ich habe das Auto über Check 24 online bezahlt, vor Ort wurde erst die Debitkarte/Visakarte und auch kein Bargeld akzeptiert (für die Kaution, Auto war ja schon bezahlt). Nach langen Diskussionen wurde dann doch die Debitkarte akzeptiert (ich musste den Leihwagen noch einmal bezahlen). Nach dem Urlaub habe ich keine Rückerstattung von der vorab geleisteten Zahlung erhalten. Keine Hilfe von Check 24 erhalten, Leihwagen also doppelt gezahlt. Finger weg von diesem Unternehmen!!! Absolute Abzocke!!

The car was in great working condition and came at an good price. When we returned the vehicle, we had a quick question about the contract, as there was a photo showing a pre-existing damage. Aimilia, who assisted us, was incredibly helpful and clarified everything for us right away. She was extremely kind and professional. Highly recommended

Die Fahrzeugrückgabe war geprägt von Chaos, unklarer Kommunikation und vor allem: einem absolut unangemessenen Umgangston.

Nach unserer Ankunft wurden wir angewiesen, das Fahrzeug auf dem Hof abzugeben und den Schlüssel dort im Büro zu übergeben. Wir folgten den Anweisungen, stellten das Auto ab und gingen in das kleine Büro. Dort war eine Mitarbeiterin, die gerade telefonierte. Sie fragte nach unserem Nachnamen, gab ihn ins System ein und meinte dann nur: „Ich finde euch nicht.“ Danach telefonierte sie weiter, ging raus, kam wieder rein, ging wieder raus – das Ganze wiederholte sich bestimmt 20-mal. In all der Zeit passierte nichts. Kein nächster Schritt, keine Erklärung, kein Hinweis, wie es nun weitergehen sollte.

Nach ca. 20 bis 25 Minuten fragten wir höflich nach, wie es jetzt weitergeht. Daraufhin holte sie einen Kollegen – und ab da wurde es sehr unangenehm. Der Mitarbeiter betrat den Raum und begann sofort, in lauter, ungeduldiger Weise auf uns einzureden. Ohne sich überhaupt anzuhören, worum es geht oder was die Situation war, warf er uns vor, wir würden uns vordrängen – obwohl vor uns niemand in der Warteschlange für die Schlüsselübergabe stand. Die Menschen draußen hatten längst ihre Autos abgegeben und warteten lediglich auf den Shuttle zum Flughafen. Unsere Erklärungsversuche wurden abgewürgt, wir durften nichts sagen. Der Mitarbeiter sprach laut, unterbrach ständig und fluchte hörbar vor sich hin. So ein Verhalten ist weder professionell noch in irgendeiner Weise nachvollziehbar.

Als er anschließend das Auto überprüfte, wurde er erneut sehr laut – diesmal, weil der Tank nicht voll war. Wir wollten ihm sofort erklären, dass wir eine Tankpauschale von 90 € gezahlt hatten, da keine Kreditkarte vorhanden war und dies im Vorfeld so vereinbart wurde. Doch auch hier ließ er uns nicht zu Wort kommen. Er wurde immer lauter, fiel uns ins Wort – bis wir ihm schließlich die Quittung in die Hand drückten. Erst dann verstand er, dass alles korrekt ablief.

Was bleibt, ist völliges Unverständnis darüber, wie mit Kunden umgegangen wurde. Es gab keinerlei Anlass, uns in diesem Ton anzusprechen – laut, übergriffig, fluchend und völlig unkoordiniert. Wir haben uns weder vorgedrängelt noch unhöflich verhalten – wir wollten einfach nur den Schlüssel abgeben und uns ist völlig bewusst, dass wir nicht die einzigen Kunden an dem Tag waren.

Ein Hinweis an das Personal: Es lohnt sich manchmal, 30 Sekunden einfach nur zuzuhören, bevor man Menschen grundlos maßregelt. Jeder, der im Dienstleistungsbereich arbeitet, weiß, dass es stressige Momente gibt – aber genau dann kommt es auf Professionalität und Haltung an. Und die war hier leider absolut nicht vorhanden.

Bei einem international agierenden Unternehmen wie Europcar erwartet man ein Mindestmaß an Kundenorientierung und Struktur. Stattdessen war der gesamte Ablauf chaotisch, der Service unterirdisch und der Umgangston schlicht respektlos, was nicht zu entschuldigen ist.

Wir können nur dringend davon abraten, hier ein Auto zu mieten. Viel Betrieb ist keine Entschuldigung für so ein Verhalten. Dieses Erlebnis hat uns nachhaltig negativ beeindruckt – und wir werden dort definitiv kein Fahrzeug mehr buchen.

Nachtrag zu Ihrer Antwort: Selbstverständlich passt meine Beschreibung zu Ihrem Unternehmen, schließlich sind Sie eine Autovermietung und befinden sich am Flughafen Heraklion. Wir haben vom 8.06-15.06 einen Fiat Panda (blau) bei Ihnen gebucht. Die Rückgabe war am Sonntag, den 15.06 um 18 Uhr. Ich denke Sie haben genügend Eckdaten, um zu wissen, wer an diesem Tag zu dieser Uhrzeit gearbeitet hat und genügend Anhaltspunkte, um den Umgang mit Ihren Kunden in Zukunft zu verbessern.

Worst rental experience I've ever had. I strongly recommend finding a different company to rent from.

The service was terrible. I was charged extra fees for getting a flat tire, even though I had purchased the "zero excess insurance." On top of that, I received a car from a completely different price class than the one I paid for.

I booked through Europcar.com, but they claimed the reservation was made via a broker. As a result, the "additional driver" I had already paid for was not included. After some discussion, they eventually agreed to honor it - but they were not honoring anything. I had already paid for it.

The credit card that I used when booking, could not be used when arriving for pick up, since it had to be the main drivers credit card. This was not stated when booking the car, and in your booking confirmation it states "Credit card used for this booking in the name of the main driver". Thus, I was not able to pay the deposit with the credit card used for the booking since it with a credit card that wasn't the main drivers card. The main driver did not have a credit card - but a debit card - but then we had to pay 170 EUR to use that one. We asked them to change the main driver, but this was not an option, since they claimed it was booked via a "broker".

It was an absurd situation, especially considering we booked directly through their website.

The service was non-existent, and the staff at the branch showed no understanding of our situation. We arrived in the evening, and at 22:50 after discussing forth and back they told us they were closing in 10 minutes—despite the fact that their official closing time was 23:30. Yet another lie.

In the end, we had to pay the additional €170 fee for each of the two cars we booked to get the cars. We had no alternative.

The car we received was in a completely different price class than what we paid for—worth about half the value of the selected model. Had I known this, I would never have paid a premium for a better car. I would have just chosen the cheaper option.

I have submitted a claim to the company and they have not shown any understanding of the situation. Actually they only made it was by lying in their answer to the claim. They claim that the card you use - when paying for the booking online - is only for verification purposes. It is not. That is the card that have paid the bookings.

All in all, we felt scammed and. I strongly advise you to rent a car from anywhere else.

I’ve rented from Europcar in other EU countries many times and was always satisfied. But Europcar Greece delivered the worst car rental experience I’ve ever had, and I feel obligated to warn other travelers.

I booked a car via Booking.com (June 4, 2025) with all standard documents: a physical Visa credit card issued by Revolut, passport, and driver’s license. Upon arrival in Athens, the Europcar desk refused my card, claiming Revolut cards aren't accepted for the deposit — something that was never mentioned during the booking process. The policy they referred to is buried on their own website but not included in the Booking.com rental terms, which I was given.

Their staff were rude, impatient, and completely unhelpful, even as I stood there with my wife and young child. I explained that I couldn’t cancel the booking without losing money and asked for support. Instead, they pressured me into buying full insurance (€388.91) to "allow" the use of the same card they just rejected — and then charged a €290 deposit to it anyway, contradicting their earlier excuse.

Since then, I’ve sent multiple emails to Europcar Greece, trying to resolve the issue. Their replies were nothing but standard copy-paste answers, full of contradictions and zero willingness to help or take responsibility. Even after proving that no Revolut restriction was shown at booking, they just closed the case and refused a refund.

This has been a fraudulent and deeply frustrating experience, and I will now proceed with formal complaints through Booking.com, consumer protection authorities, and my credit card provider.

If you’re booking with Europcar Greece, be extremely careful. If anything goes wrong, you will be left completely alone — no real customer service, no accountability, and no honesty. I strongly recommend avoiding them.

Clear instructions and clean car- no fuss.Helpful English lady on desk.
Could have been given better brief on how to locate the site- it is a couple of hundred yards outside the airport ( Booked through Booking.com)Easy walk but you need to know where it is!

The queque for collection at the airport desk took an hour, although only 4 couples in front. No explanation or apology. The agent tried to force me to take additional excess cover citing a EURO1300 excess -not as per their booking details. The car was handed over '6/8 full', the latest scam of car hire companies given refilling to that exact measure almost impossible. Again booking details cite 'full to full'.
On returning the vehicle, the tank was full and the car with no damages. I was told there would be an additional cleaning charge - no reason given when the car was virtually clean. I then asked for the excess fuel to be repaid to me but 'policy' is they keep the overages, of course. Eventually the cleaning fee was waived. Apparently the deposit takes 5 to 25 days to return. Yep, they don't return the interest they take in that period on your (ie not their) money.

I held off writing a bad review as I have generally received good service in the last 4 years of using Euopcar Greece over some 20 or so bookings, however the real measure and test of a company is when you need to engage customer service and see how much they care to provide that service.

In short, Europcar Greece now charge an arbitrary Credit Card Fee for Amex of 20 EUR inc VAT which they just "announced". They have said that users are informed of this when booking - they are not as my booking said the exact amount to pay and said all Credit Cards are welcome, and they state that this is a published policy - it is not and no one can point you to this at all.

I wrote to Customer service as apparently the store staff cant remove this charge as the "system adds it", not the person clicking it in the store. I wrote not to ask for a refund but to request the written policy and some other fair questions on when it was introduced and why existing bookings were being amended. They have ignored this email.
When I called customer service the agent wrapped himself in knots trying to explain that it was written down but he couldn’t send it to me. In the end he conceded this is not a written policy but that I needed to write to them. Cue a Kafkaesque conversation. What a joke.

Companies that hold you to ransom at the check out counter are not worth it at all and sadly now Europcar Greece fall into that category.

The cars are good and maintained and the staff in the shop nice. Such a shame that the corporate side of the company are not quite up to the same standard. Europcar were first on my list to check and rent with but no longer will be.