B. Holding Opiniones 83

Respuesta de B. Holding

Hace 4 días

Hi Danielle,

We’re sorry to read your comments and that you felt the service was unprofessional. We are not perfect, and we admit we occasionally get things wrong.

We also want to address your comment that “the dwarf stripper on the site is made up.” That is not the case. The entertainers shown on our website represent real services we offer; however, availability can vary depending on location, date, and individual entertainer circumstances. While every effort is made to book the chosen entertainer or act, unforeseen illnesses or availability issues can occasionally impact who is able to attend, and in those situations we do our best to provide a suitable alternative.

We would like the opportunity to look into this properly, but as we cannot identify you from this review, please contact us directly so we can investigate what happened.

Please email info@evengo.co.uk
Gemma.

Respuesta de B. Holding

Hace 6 días

Hi Kevin

Thank you for your kind words, we do appreciate it :)

All the best

Gemma
Info@evengo.co.uk

Respuesta de B. Holding

Hace 6 días

Hi Megan

Sorry we are unable to identify you as we only use Reviews.IO for verified reviews, where we have over 1,050 reviews online.

I’m really sorry to hear how stressful this was, especially with the booking being cancelled the day before your event. We completely understand how frustrating and disappointing that would be when you are relying on entertainment to go ahead as planned.

We are not perfect, and we admit we occasionally get things wrong.

We handle around 90–150 bookings each weekend with around a high attendance rate, but in the small number of cases where cancellations happen (In less popular areas) , It is usually due to illness or situations where we are unable to source a suitable replacement in time.

That said, the lack of clear communication you have described is not the level of service we aim to provide, and we’re sorry you felt ignored when trying to reach us.

Please contact us directly at info@evengo.co.uk
so we can look into this properly for you.

Gemma

Respuesta de B. Holding

29 abr 2026

Thank you Adam :)

Respuesta de B. Holding

27 abr 2026

Thank you so much, Mark! We’re thrilled to hear you had such a great experience with Hammy. It’s wonderful to know the communication, energy, and entertainment helped make your event special. We really appreciate your kind words and recommendation.

Gemma

Respuesta de B. Holding

27 abr 2026

Thank you Glenn for your kind words

Respuesta de B. Holding

20 abr 2026

Brill! Thanks for your review :)

Respuesta de B. Holding

17 abr 2026

We are sorry to read this, especially with your booking due to take place tomorrow. We understand why this would be frustrating if you were trying to access organiser details and felt you were not getting a response in time.

We are not perfect, and we admit we occasionally get things wrong. That said, we do respond to all customer emails, and our usual response time is within around 4 to 5 hours, so it would not be normal for someone to receive no reply at all. It may be that there was an issue with delivery, timing, or how the enquiry came through, and we would be happy to check that for you.

While we handle a high volume of bookings each weekend, that does not change the fact that you should still be able to get the information you need ahead of your event. In relation to Reviews.io, we only use verified reviews, so we would not agree that the feedback there is suspiciously favourable.

Please contact us at info@evengo.co.uk
and Gemma will look into this for you directly.

Gemma

Respuesta de B. Holding

15 abr 2026

Hi Albert

Thanks for your review

We are glad you enjoyed it : )

Respuesta de B. Holding

14 abr 2026

We are very sorry to read this and completely understand why you would be upset, especially with people having travelled a long distance only for the event not to go ahead. That is not the experience we want anyone to have.

We do occasionally get things wrong. While we handle a high number of bookings each weekend with a strong attendance rate overall, there are rare occasions where last-minute illness or an inability to source a suitable replacement can lead to a cancellation.

It is very simple: if no one attends, you receive a refund. Once a refund has been processed, UK banks can take around 3 to 7 working days for the funds to reach the account, with international payments sometimes taking longer. Unfortunately, that part is outside of our control.

Please contact us directly at info@evengo.co.uk so we can look into this properly for you and assist further.

Gemma

Respuesta de B. Holding

13 abr 2026

Thanks for your review and we are happy you had so much fun :)

All the best

Gemma

Respuesta de B. Holding

13 abr 2026

Thank you for your lovely review - we do appreciate it.

Kind regards

Gemma

Respuesta de B. Holding

13 abr 2026

We are unable identify you as we only use Reviews.IO for verified reviews (where we have over 1050 reviews https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

We are very sorry to read this. We appreciate how upsetting and frustrating this must have been, especially with the whole stag group waiting and after you had already paid deposits. We are not perfect, and we admit we occasionally get things wrong.

This is clearly not the experience we want anyone to have, and we are sorry that you felt let down. We are also sorry to hear that you felt your messages and phone calls were ignored, as we understand how important communication is in these situations.

In some rural areas, we do experience higher cancellation rates due to the limited availability of entertainers, but we fully appreciate that this does not lessen the disappointment caused to your group.

Please contact us at info@evengo.co.uk
so we can look into this further for you.

Gemma

Respuesta de B. Holding

23 mar 2026

Thank you so much, Paula! It was a pleasure : )

I’m so glad you enjoyed the evening. Really appreciate your kind words.

Gemma

Respuesta de B. Holding

21 mar 2026

Dear Andrew

We are really sorry to read this and completely understand why you would feel so frustrated, especially with such short notice the day before your booking. We are not perfect, and we admit we occasionally get things wrong.

Illness is unfortunately one of the main reasons for cancellations, and while we handle around 100 of bookings each weekend with around a 95% - 98% attendance rate this year so far, there are occasions where we are unable to find a replacement in time. In some rural areas, we experience higher cancellation rates due to the limited availability of entertainers.

We can see from your comments that you were unhappy with the alternative offered, and we do understand why that would have added to your disappointment. We are sorry that this left you with such a poor impression of our service.

Please contact us at info@evengo.co.uk
so we can look into this further for you.

Gemma

Respuesta de B. Holding

19 mar 2026

Hi Robbie

Sorry hear this but we are unable identify you as we only use Reviews.IO for verified reviews to address your complete frustration.

We are really sorry to read how stressful this experience was for you, especially after organising your event months in advance and then having two of the three entertainers cancel on the day. We completely understand how disappointing and upsetting that would have been.

In some rural areas, we experience higher cancellation rates due to the limited availability of entertainers.

We are sorry that this left you feeling let down and frustrated, and we appreciate you taking the time to share your feedback.

Please contact us at info@evengo.co.uk so we can look into this further for you.

Gemma

Respuesta de B. Holding

9 mar 2026

Hi Zach,

We are unable identify you as we only use Reviews.IO for verified reviews (where we have over 1050 reviews https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
). Because of this, we cannot locate your booking details from the information provided here.

We are very sorry to read how frustrated you felt about your experience. We manage around 110–160 bookings each weekend and maintain an attendance rate of around 97%. Unfortunately, on rare occasions entertainers do fall ill on the day of an event, which is the most common reason a booking cannot go ahead as planned. When this happens, our team does everything possible to find a replacement, though this is not always possible at very short notice depending on availability in the area.

We also want to address the accusation that we are a “scam.” We strongly refute this. We are a legitimate booking service that handles thousands of events and our verified reviews reflect the experiences of genuine customers who have booked through us.

That said, we are not perfect, and we admit we occasionally get things wrong. We genuinely regret when a situation like this causes disappointment, especially when someone is looking forward to their event.

If you would like us to look into your booking properly and review exactly what happened, please do get in touch with us directly so we can investigate further.

Kind regards,
Gemma
info@evengo.co.uk

Respuesta de B. Holding

9 mar 2026

Thank you Carly your words mean a lot to us.

Thanks again

Gemma