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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I’ve bought shoes from them and the sole has disconnected on the first ones than they sent me a replacement and the same thing has happened they were hardly worn and I said that to them when I re-ema... Ver más

Valorada con 1 estrellas sobre 5

Truly the worst customer service I have ever received!!! A family member purchased EVERAU slippers for me for my birthday this year and there is a clear manufacturing issue with them. The p... Ver más

Valorada con 1 estrellas sobre 5

Whether you're running errands, going on a winter hike, or enjoying a snow day outside, these Rosella Outdoor Boots are the perfect companions. Don't let winter weather stop you from living life t... Ver más

Valorada con 5 estrellas sobre 5

I purchased a pair of calf length chestnut size 7 for myself. Arrived 9th October 2024 3 days after ordering online and the fit is perfect snug and soft much better fit then the original UGGs I have o... Ver más

Información sobre la empresa

  1. Mayorista de calzado
  2. Proveedor de productos de lana y piel de oveja

Escrito por la empresa

Be whoEVER you are Proudly founded in Sydney, EVERAU is an Australian iconic premium sheepskin footwear brand, renowned for its craftsmanship, exquisite quality and unparalleled comfort. Inspired by Australian coastline culture, we respect the craftsmanship that has been part of this land for years. We believe comfort is not just a physical sensation but also a state of mind that empowers you to embrace your true self. Today, we offer a variety of high-quality sheepskin fashion pieces, staying true to our roots and ensuring that every step reflects the comfort and free-spirited essence of the Australian lifestyle.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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2,0

Todas las opiniones

(60)

22 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Appalling service

Appalling service. It took many emails to Debenhams (who were trying to make contact with Ever Au) to finally receive a return label. This was because the covering information about refunds including in the boots was total nonsense. A fortnight plus after returning the boots there is no sign of a refund. Avoid at all costs. It makes me uneasy about ordering anything from the Debenhams website, where the boots were advertised.

16 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible service and still no refund

I placed an order through Debenhams, however the shoes looked the same on the outside but on the inside one shoe felt significantly bigger than the other. I raised this concern with customer service and was told to send a photo (impossible considering it's the feeling of it on the inside that can't be photographed). I explained this and was only then given a return label. I posted the package on the 19th December 2023, it is now the 11th January 2024 and I have yet to receive a refund, despite the parcel being delivered back to the company via royal mail on the 20th December

11 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid!!

I ordered some of these boots through Debenhams but when they arrived they were about 2 sizes too small. Inside the box was a note saying if I needed to exchange or wanted a refund I would have to email them using the email address provided on the printed note. I did this three times but never got a response (they say it’s 24 hours for a reply) so I had to contact Debenhams which wasn’t easy either. Debenhams advisors told me they don’t offer an exchange only a refund so I’d have to return them using the return slip provided (there wasn’t one) so it was back and forth with Debenhams for over a week before they said they have tried to contact the company to ask for a return slip but are yet to receive a reply. This was 3 weeks ago! Don’t bother ordering from these guys, listen to the reviews please.

7 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

3weeks still no boots

Ordered 1st Dec 2023 via Debenhams web site, money taken straight away. . 21st Dec still awaiting order.
So thats 1 christmas present thats not going to make it for Christmas !

1 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality, worse customer service

Recieved my Tarramarra boots and was so pleased by their comfort and appearance.

After 3 months noticed the back of the heel was disintegrating.

Contacted company who were incredibly dismissive.

Will not buy again.

23 de julio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

everau(r)UGG. just get the REAL UGGS (not everau(R))

my order arrived today everau(r)UGG.. I thought they where UGG's .. but no the sale listed was very suggestive everau(r)UGG. they look like a cheap UGG .. these are a ripoff off of original UGG slippers.. the sheep skin is nice but he shoe sole is a spunge type .. not sturdy at all .. they wont last and for the price .. not worth it .. just gt the original UGG's

27 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Slippers fade

Slippers fade, after wearing it for a few days, the soles of my feet are black. Sneakers are too hard to wear, and this quality is not worthy of such a high price.

21 de octubre de 2022
Valorada con 1 estrellas sobre 5

Bad service

I placed an order through Catch.com.au for ladies UGG
boots back in June and still havn,t received them
Order No C53537717-A asked for a refund and still havn,t received that ether very bad service from you

Ron

22 de julio de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

No confirmation but quick delivery and good quality

Besides not receiving a confirmation email for my order and not hearing from the actual seller themselves and only knowing my delivery was coming through Australia post, it was quick deliver and I am very satisfied with the quality of the jumpers I purchased and the packaging of them.

4 de mayo de 2021
Valorada con 5 estrellas sobre 5

Placed an order on April 2nd and it…

Placed an order on April 2nd and it still has not been processed

They contacted me and everything was sorted. Customer service was great.

9 de abril de 2021
Logotipo de EVERAU

Respuesta de EVERAU

Hi Laura, Our apologies for your poor shopping experience. We have been inandated interest and orders of our Harry Potter range. In order to rectify this issue, we will send your parcel via EXPRESS without any additional cost to you. We would also like to provide you with an additional gift to say thank you for your patience and apologise for any inconvenience. Please contact support@everau.com.au

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