I’ve bought shoes from them and the sole has disconnected on the first ones than they sent me a replacement and the same thing has happened they were hardly worn and I said that to them when I re-ema... Ver más
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Consulta las opiniones de los clientes
Truly the worst customer service I have ever received!!! A family member purchased EVERAU slippers for me for my birthday this year and there is a clear manufacturing issue with them. The p... Ver más
Whether you're running errands, going on a winter hike, or enjoying a snow day outside, these Rosella Outdoor Boots are the perfect companions. Don't let winter weather stop you from living life t... Ver más
I purchased a pair of calf length chestnut size 7 for myself. Arrived 9th October 2024 3 days after ordering online and the fit is perfect snug and soft much better fit then the original UGGs I have o... Ver más
Información sobre la empresa
Escrito por la empresa
Be whoEVER you are Proudly founded in Sydney, EVERAU is an Australian iconic premium sheepskin footwear brand, renowned for its craftsmanship, exquisite quality and unparalleled comfort. Inspired by Australian coastline culture, we respect the craftsmanship that has been part of this land for years. We believe comfort is not just a physical sensation but also a state of mind that empowers you to embrace your true self. Today, we offer a variety of high-quality sheepskin fashion pieces, staying true to our roots and ensuring that every step reflects the comfort and free-spirited essence of the Australian lifestyle.
Información de contacto
Australia
- everau.com.au
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 66% de las opiniones negativas
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I read that the boots have been stayed…
I read that the boots have been stayed with something to prevent water and snow getting inside however I wore them when I was spitting rain and my feet were very wet
I've brought these boots and I love…
I've brought these boots and I love them
I've had 2 pairs of uggs and I do prefer everaus
Terrible service have sent boots back…
Terrible service have sent boots back after multiple e.mails back and forth from debenhams and this company. Hopefully will get a refund soon. Avoid this company. 😡😡😡. Now going on 10weeks.
Appalling service
Appalling service. It took many emails to Debenhams (who were trying to make contact with Ever Au) to finally receive a return label. This was because the covering information about refunds including in the boots was total nonsense. A fortnight plus after returning the boots there is no sign of a refund. Avoid at all costs. It makes me uneasy about ordering anything from the Debenhams website, where the boots were advertised.
Very good quality shoes at reasonable…
Very good quality shoes at reasonable price.
Terrible service and still no refund
I placed an order through Debenhams, however the shoes looked the same on the outside but on the inside one shoe felt significantly bigger than the other. I raised this concern with customer service and was told to send a photo (impossible considering it's the feeling of it on the inside that can't be photographed). I explained this and was only then given a return label. I posted the package on the 19th December 2023, it is now the 11th January 2024 and I have yet to receive a refund, despite the parcel being delivered back to the company via royal mail on the 20th December
Avoid!!
I ordered some of these boots through Debenhams but when they arrived they were about 2 sizes too small. Inside the box was a note saying if I needed to exchange or wanted a refund I would have to email them using the email address provided on the printed note. I did this three times but never got a response (they say it’s 24 hours for a reply) so I had to contact Debenhams which wasn’t easy either. Debenhams advisors told me they don’t offer an exchange only a refund so I’d have to return them using the return slip provided (there wasn’t one) so it was back and forth with Debenhams for over a week before they said they have tried to contact the company to ask for a return slip but are yet to receive a reply. This was 3 weeks ago! Don’t bother ordering from these guys, listen to the reviews please.
3weeks still no boots
Ordered 1st Dec 2023 via Debenhams web site, money taken straight away. . 21st Dec still awaiting order.
So thats 1 christmas present thats not going to make it for Christmas !
Poor quality, worse customer service
Recieved my Tarramarra boots and was so pleased by their comfort and appearance.
After 3 months noticed the back of the heel was disintegrating.
Contacted company who were incredibly dismissive.
Will not buy again.
everau(r)UGG. just get the REAL UGGS (not everau(R))
my order arrived today everau(r)UGG.. I thought they where UGG's .. but no the sale listed was very suggestive everau(r)UGG. they look like a cheap UGG .. these are a ripoff off of original UGG slippers.. the sheep skin is nice but he shoe sole is a spunge type .. not sturdy at all .. they wont last and for the price .. not worth it .. just gt the original UGG's
Slippers fade
Slippers fade, after wearing it for a few days, the soles of my feet are black. Sneakers are too hard to wear, and this quality is not worthy of such a high price.
Bad service
I placed an order through Catch.com.au for ladies UGG
boots back in June and still havn,t received them
Order No C53537717-A asked for a refund and still havn,t received that ether very bad service from you
Ron
Very happy with the product and the…
Very happy with the product and the delivery was quick
I’m absolutely in love with the color…
I’m absolutely in love with the color !!! The waist fit perfectly but the rest of the skirt was a bit tight. Otherwise it was perfect!
No confirmation but quick delivery and good quality
Besides not receiving a confirmation email for my order and not hearing from the actual seller themselves and only knowing my delivery was coming through Australia post, it was quick deliver and I am very satisfied with the quality of the jumpers I purchased and the packaging of them.
Placed an order on April 2nd and it…
Placed an order on April 2nd and it still has not been processed
They contacted me and everything was sorted. Customer service was great.

Respuesta de EVERAU
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