everybody.org.uk Opiniones 

We’ve had a family membership since the leisure was refurbished in June 2023, and we were looking forward to what it offered.
Unfortunately after a couple of months, they decided to take the thermal suite away from members during the day (12.30-3pm) without any warning, this wasn't something we were made aware would be happening prior to joining, and wouldn’t of joined if it was mentioned.
We raised our issues with Neil Ruff in October 23, but felt it fell on deaf ears.
If you want to gym, swim and sauna then it has to be carried out with military precision with the daily varied timetable and restrictions they’ve put in place.
How do they look to acknowledge the issue?? By putting the membership up from our original price when taking facilities away from you.
Now our membership has ran its 12 months we were tied into, we can now look at more accommodating options elsewhere.

We have re contacted Neil Ruff this week as advised too, but again our concerns fell on deaf ears with no concern for our issues raised.

New gym (Congleton) with equipment that has been waiting for maintenance for over a week. Result of users who do not know how to use equipment properly.

Having waited excitedly for Congleton Leisure Centre to reopen I joined and paid for the year in full. I am 60 this year and have been a member of various gyms throughout my life. The ladies changing rooms have never had hot showers, I have complained about this on several occasions, including written complaints posted in their suggestion box. I have also requested to speak with the manager to no avail. I started using the disabled cubicle to shower as it is private and has hot water, but the level of hygiene leaves a lot to be desired and smells like rotten eggs! I like to use the steam and sauna, but this is not possible when children are using the pool - ridiculous, and again, hygiene seems to be at the bottom of their standards as the odours are unbearable!! For a newly refurbished centre the cleaning standards are appalling. I've picked members up on not wiping down gym equipment after use, not my job, but staff don't seem bothered about this. I will not tolerate using equipment with other people's bodily fluids thereon. Nobody gives a damn but very quick to take your money. Most disappointed - hence since joining in June last year I have been maybe 10 times when I would normally train 5 times a week. A very disgruntled healthcare assistant!! Date of experience is ongoing

These guys will happily take your money for swimming courses, but trying to get your kids *through* those courses is dmn near impossible. They'll prevaricate, say the instructor is off, say there are no spaces, whatever it takes to extend the time they are on each stage as long as possible, all of which is costing you money for lessons they have already done. In the end you'll end up paying a small fortune for courses that should take weeks but end up taking years. I've had to threaten to cancel my direct debit more than once, and it seems like I have to go in and speak to them every week to get them to keep on top of progression. Really dissapointing that the council outsources the running of its leisure centres to these buffoons.

Their congleton branch is still closed and they won’t give current members access to the nearest gym. After making a complaint, being lied to and requesting a manager deal with my issue I have been ignored! Don’t waste your time with this awful customer service.

We wanted to take our 5 month old daughter swimming today at Macclesfield. We had travelled over half an hour and waited in a 10 minute queue to be told it was full. Yet on the website it did not state this. It would have been useful to know to save a wasted journey and disappointment, especially during a time where petrol isn’t cheap.