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Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

We are an online pet toy company created from the idea that every pet has a unique play personality. We have crafted play personalities based on each pet's natural instincts and scoured the internet to find toys that complement each one. We launched with our Cat collection in February 2025. Our Dog collection launched in April 2025. And our Reptile collection is coming in August 2025. Got a question? Drop us a message on hello@everytail.co.uk


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

6 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

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4,0

Todas las opiniones

(6)

6 opiniones en los últimos 12 meses

Escribir una opinión

Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quality products and excellent customer service

I ordered several items ready for my new puppy. One wasn't in stock in the colour I selected, so I was notified straight away and offered a refund or a different colour - which was what I chose because the colour didn't really matter. I was a bit surprised that the toys were shipped in several consignments as I hadn't realised that might happen, but I was kept informed throughout and everything arrived. I've just placed another order because I was pleased with Every Tail's customer service and the quality of the products

15 de febrero de 2026
Opinión espontánea
Logotipo de Every Tail

Respuesta de Every Tail

Hi Lesley,

Thank you so much for taking the time to leave a review. I hope you and Billy are doing well, he must be growing crazy fast and I hope he's still enjoying his toys!

Valorada con 5 estrellas sobre 5

My dog loved her snood

My standard dachshund is 15.5 and her head is going bald so the snood was perfect and she loved it. Speedy delivery and great customer service. Thank you

11 de febrero de 2026
Opinión espontánea
Logotipo de Every Tail

Respuesta de Every Tail

Hi Judith,

Aw, oh my gosh, I'm so glad the snood could keep her nice and toasty!

Thank you so much for taking the time to leave a review, I truly appreciate it.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, they were so responsive and amazingly helpful!! I can’t wait for my order to come. Afia was so lovley and could tell that she genuinely wanted the best for my doggo (helped in detail with sizing of fleece). 10/10!!

4 de febrero de 2026
Opinión espontánea
Logotipo de Every Tail

Respuesta de Every Tail

Hi Daisy,

Thank you so much for taking the time to leave a review. It was a pleasure to help you.

Valorada con 5 estrellas sobre 5

Great customer service

I can’t seem to update my previous review so I’m writing a new one. I had a problem with my order but I have never experienced such good customer service in terms of rectifying the problem. A wonderful person called Afia made me feel see and completely sorted out the issue. I did not have to call, they reached out to me and sorted the problem immediately. Thank you!

18 de agosto de 2025
Opinión espontánea
Logotipo de Every Tail

Respuesta de Every Tail

Hi Lucy,

Thank you so much for taking the time to write a whole new review — I truly appreciate it.

Your kind words and patience whilst I resolved the issue mean a lot, and I’m so glad we could get everything sorted. I do hope your catto enjoys the springs once they all arrive.

Warmly,
Afia

Valorada con 1 estrellas sobre 5

No delivery

I just received an email asking for feedback on my delivery. The feedback is that it never arrived. The email asking for my feedback on the product was the first I have heard about it.

16 de agosto de 2025
Opinión espontánea
Logotipo de Every Tail

Respuesta de Every Tail

Hi Lucy,

I am so so sorry that a) your order has not arrived yet and b) the poorly timed feedback request.

I’ve looked into your order and I can see there was an unacceptable delay with our supplier before your item was dispatched. And this meant you got our automated feedback email before you’d even received your item. I sincerely apologise for this mix up - it is not the service we aim to provide.

I’ve since made changes to prevent similar delays and I’d like to make this right by refunded the full cost of your order.

Thank you for bringing this to my attention.

Warmly,
Afia.

Valorada con 5 estrellas sobre 5

Great product my cat loves it

Great product my cat loves it, and he is a picky fellow! Fast delivery, I will highly recommend this mat for anyone wanting to protect their furniture while providing a good scratching experience for your fury baby.

10 de agosto de 2025
Opinión espontánea
Logotipo de Every Tail

Respuesta de Every Tail

Hi Angelica,

Thank you so much for taking the time to leave a review. And I’m so glad your boy loves his new mat! Nothing like a discerning catto giving their seal of approval.
I truly appreciate you taking the time to share your experience.

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