Everything Genetic Ltd Opiniones 

717
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Covid test instructions too small for person with normal eye sight to read! Far too much information crammed into leaflet. Really it’s not rocket science is it? A few simple clear cut instructions on... Ver más

Valorada con 1 estrellas sobre 5

Test did not come on time defying its purpose. Poor service and money wasted. Paid £15 for nothing really. This company, like many other allegedly verified by our government, falls under category of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had to buy day two tests twice in October and November due to business trips to the continent. Each time, one pcr, the other lateral, there were no issues in ordering, receipt, use and return/report... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS: We booked pre-departure tests but presumably due to their inadequate systems the receipt said the test would only be dispatched AFTER the departure, which was obviously completely... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de diagnóstico

Escrito por la empresa

Everything Genetic Ltd, a genetic testing company, has been working with over 200 corporate partners providing PCR at home COVID-19 test kits, since the start of the pandemic. Their aim is to help get cancer patients back into clinics for vital testing and treatment. It has processed more than 400,000 samples over the past 12 months, culminating in launching a direct to consumer service in April 2021 to support travellers with their mandatory PCR tests.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

717 opiniones

5 estrellas
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2 estrellas
1 estrella

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2,7

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0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Covid test instructions too small for…

Covid test instructions too small for person with normal eye sight to read! Far too much information crammed into leaflet. Really it’s not rocket science is it? A few simple clear cut instructions on box with diagrams would suffice, and cut down on cost and waste. Will not use again.

12 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Covid test

Probably the most difficult covid test I’ve ever used. Instruction leaflet far too small to read. And plastic bottle made of rigid plastic with corners - impossible to squeeze!

20 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use Covid19 test

Easy to follow instructions, simple one-step process, quick and easily to read result. Would reccomend to anyone.

13 de septiembre de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Amazing!

Great company, definitely recommend using them! Very helpful and supportive & got my results back within a few hours. Perfect company to use for tests when travelling :)

24 de enero de 2023
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 1 estrellas sobre 5

DO NOT BUY!!!! Bought 2 ‘everything genetic’ tests and…

Bought 2 ‘everything genetic’ tests and both came back negative for my partner and I. Then (within an hour) we did 4 ‘flow flex’ tests EACH! All came back positive. We were stunned. Do not buy these ‘everything genetic’ tests! I was due to visit a care home tomorrow - thank god I re-tested. Dangerous and potentially deadly

11 de enero de 2023
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Respuesta de Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. Please send more information to customercare@everythinggeneticltd.co.uk so this can be forwarded for review.

Valorada con 1 estrellas sobre 5

Avoid these like the plague

Avoid these like the plague
Tested positive one day and was clearly ridden with covid as had all the most current symptoms.
My partner bought 2 of these as they were in the local Tesco.
The first one came up completely negative, not even a very slight red line. So I thought it must be a dud as it was less then 24 hours since ‘flowflex’ antigen rapid test.

I used the 2nd one after re-reading the instructions I couple of times to make absolute sure I’d followed them correctly. And again came up negative! so my partner returned to boots to buy a couple of ‘flow flex’ test and lo and behold it was showing positive.
So to have 2 duds one after the other is very dangerous as how many people have gone out and spread it to someone vulnerable after using these tests.

14 de noviembre de 2022
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Respuesta de Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. Please send more information to customercare@everythinggeneticltd.co.uk so this can be forwarded for review.

Valorada con 3 estrellas sobre 5

So So

Their Covid tests kits are really poor. Bought 2 a few weeks apart from Tesco Gave a negstive reading both times even when I was positive for covid.These tests barely give a discernible negative C line!
The fluid just sits in well and doesn't go in easily at all and actually most of it goes everywhere.
The Flowflex tests are much
£2 wasted with these

Update : The company did respond quickly, apologised and sent 2 free tests,which was kind. However,the test still barely shows even a C line and not convinced would reveal a true positive result. Preferred another well-known brand totally.

13 de agosto de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. Please provide more information so this can be forwarded for review.

Valorada con 5 estrellas sobre 5

Prompt delivery

18 de julio de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

amazing customer service from everyone…

amazing customer service from everyone and most recently from Shirley over phone and email.

15 de junio de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

100% good service

8 de junio de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Excellent Service

I use Everything Genetic regularly flying to the US and they are absolutely awesome. Quick, efficient delivery of tests and extremely helpful support line that goes above and beyond. Strongly recommended.

8 de mayo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

I have had issues with other test…

I have had issues with other test facility providers and have found Everything Genetic easy and extremely helpful to deal with, they actually answer the phone and not pass you onto an automated system, also less expensive than most other sites.

2 de mayo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

An excellent testing service in difficult times,

In these difficult times Everything Genetic have made the process of Covid19 testing for travel painless. The online ordering system works well and any queries are quickly answered by the telephone support team. We have now used the service three times with excellent results and will continue to do so whilst it is necessary. The prices are reasonable compared to other providers and if refunds become necessary they are paid promptly, without fuss. Overall an excellent service.

20 de abril de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Friendly and prompt service.

18 de abril de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Great customer service

I have used this company through a third party a couple of times now but today I was very stressed out in regards to accidentally activated my test and given the postage and time. I would need to get sorted for the time frame I had I was very stressed out and I had had to call a few people before from both the third part company and everything genetic the customer service I received from reef (I hope thats how you spell it apologies if not) was so professional that I found myself very calmed by his efforts to help find out all the information he could to help with my query which really made a difference to my day and I would highly recommend this company to anyone.

13 de abril de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Fabulous customer service

Fabulous customer service - phoned the company 3 times and on each occasion the staff were patient, friendly and professional! I would definitely recommend them.

12 de abril de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

I needed some help to navigate a video…

I needed some help to navigate a video observed lateral flow test. I called customer service and reached Shirley who helped me get the appropriate URL, sent me new verification codes, and documentation I needed. She called me throughout the process and met every commitment. She was exceptional.

5 de abril de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, able to answer all my questions. kit arrived within 48hrs. Third time using Everything Genetic. Highly recommend. Have had mixed experiences with other companies, will be sticking with them.

30 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Fit to fly PCR testing

Used Everything Genetics recently for fit to fly PCR test and the overall experience was very good. The customer service provided by Tapis and Shirley Allen was excellent !!!

25 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

very helpful customer service

22 de marzo de 2022
Opinión espontánea
Logotipo de Everything Genetic Ltd

Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

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